Which chat fits your daily visitor count?

Under 50 visitors a day, a form is enough. A few hundred: a rule bot answers repeats. #websiteChat #smallBusiness #wordpress #customerService #aumchat

Chat that asks for an email, not a form

Wait until the visitor asks about price or stock, then ask for an email and say what you'll send. One field only. #websiteChat #leadCapture #followUp #aumchat #contactDetails

Chat on a site that isn't WordPress

Not on WordPress? Paste the chat script once into the shared layout or header code field, not per page. Check it on a phone. AumChat: rules, AI, a person, one thread. Search AumCreate. #liveChat #nonwordpress #embed

You're not at your desk. How do the messages get answered?

Eight in the evening, still at the supplier's, phone buzzes. A visitor on the site is asking about lead time on one product. You can answer from the phone browser. Log into the wo… #liveChat #phoneReplies #AumChat #inquiryFollowup

Mute chat after hours without losing the next-day order

Mute outside hours, but keep the order. Set an off-hours rule in AumChat so the AI answers and books the request into the same thread; it stays queued, not dropped. Next mornin… #AumChat #quietHours #handoff #smallBusiness #WordPress

How do I turn my FAQ and policy pages into chat answers?

Do not dump whole policy pages into the knowledge base. Split them into one question per answer: returns, shipping, lead times, invoices. In each answer state the condition and the exce… #chatKnowledgeBase #FAQ #policyPages #AumChat

What do I look at first in the chat owner console?

On the visitor side there is only the conversation and any product cards. On the owner side you also see which page the message came from, which pages the visitor browsed, and whether they… #liveChat #AumChat #ownerConsole #visitorContext

A 2am inquiry: what the morning follow-up needs

An inquiry lands at 2am. Reply that morning with the exact thing they asked, one concrete answer, then one next step with a time — "samples list by 11am". No apology paddin… #aumchat #leadFollowup #salesConversation #smallBusiness #wordpress

Designing the handoff point in one thread

One thread, three layers. Rules catch fixed answers: hours, shipping zones, refund window. AI takes the open question and writes a short summary. A human joins with that summar… #chatHandoff #rulesEngine #humanTakeover #conversationDesign #AumChat