"💬 A Customer Changes Their Mind Mid-Chat: Good assistance should handle a change of direction without making the user start from zero.
Learn more: chatboqai.com"
#CustomerJourney #ConversationDesign #UserExperience
Learn more: chatboqai.com"
#CustomerJourney #ConversationDesign #UserExperience
November 3, 2026 at 4:50 AM
"💬 A Customer Changes Their Mind Mid-Chat: Good assistance should handle a change of direction without making the user start from zero.
Learn more: chatboqai.com"
#CustomerJourney #ConversationDesign #UserExperience
Learn more: chatboqai.com"
#CustomerJourney #ConversationDesign #UserExperience
Designing the handoff point in one thread
One thread, three layers. Rules catch fixed answers: hours, shipping zones, refund window. AI takes the open question and writes a short summary. A human joins with that summar… #chatHandoff #rulesEngine #humanTakeover #conversationDesign #AumChat
One thread, three layers. Rules catch fixed answers: hours, shipping zones, refund window. AI takes the open question and writes a short summary. A human joins with that summar… #chatHandoff #rulesEngine #humanTakeover #conversationDesign #AumChat
October 23, 2026 at 3:30 AM
Designing the handoff point in one thread
One thread, three layers. Rules catch fixed answers: hours, shipping zones, refund window. AI takes the open question and writes a short summary. A human joins with that summar… #chatHandoff #rulesEngine #humanTakeover #conversationDesign #AumChat
One thread, three layers. Rules catch fixed answers: hours, shipping zones, refund window. AI takes the open question and writes a short summary. A human joins with that summar… #chatHandoff #rulesEngine #humanTakeover #conversationDesign #AumChat
A @newcastleuni.bsky.social blog post on my and Spencer Hazel's collaborative research with Ufonia. We are using Conversation Analysis to inform the design of their automated clinical assistant, Dora.
#conversationalAI #conversationdesign #digitalhealth #EMCA #HCI
from.ncl.ac.uk/educating-do...
#conversationalAI #conversationdesign #digitalhealth #EMCA #HCI
from.ncl.ac.uk/educating-do...
Educating Dora: teaching conversational AI in healthcare to sound right
Applied linguists from Newcastle University have been helping a conversational artificial intelligence (AI) automated voice system to sound right.
from.ncl.ac.uk
March 27, 2026 at 4:58 PM
A @newcastleuni.bsky.social blog post on my and Spencer Hazel's collaborative research with Ufonia. We are using Conversation Analysis to inform the design of their automated clinical assistant, Dora.
#conversationalAI #conversationdesign #digitalhealth #EMCA #HCI
from.ncl.ac.uk/educating-do...
#conversationalAI #conversationdesign #digitalhealth #EMCA #HCI
from.ncl.ac.uk/educating-do...
First post on this platform. Hopefully not my last.
Interested in football ⚽ and football 🏈.
Professionally, I'm interested in all things conversation design #noob #manutd #NFL #ConversationDesign
Interested in football ⚽ and football 🏈.
Professionally, I'm interested in all things conversation design #noob #manutd #NFL #ConversationDesign
November 26, 2024 at 8:38 PM
First post on this platform. Hopefully not my last.
Interested in football ⚽ and football 🏈.
Professionally, I'm interested in all things conversation design #noob #manutd #NFL #ConversationDesign
Interested in football ⚽ and football 🏈.
Professionally, I'm interested in all things conversation design #noob #manutd #NFL #ConversationDesign
☕ AM Pick
Using an IO-HMM to predict engagement states in real-time and wire them into the agent harness is sharp.
#LLMAgents #ConversationDesign #ML #ProductionAI
https://blog.langchain.dev/how-candidly-built-state-aware-agent-harnesses-with-langsmith
Using an IO-HMM to predict engagement states in real-time and wire them into the agent harness is sharp.
#LLMAgents #ConversationDesign #ML #ProductionAI
https://blog.langchain.dev/how-candidly-built-state-aware-agent-harnesses-with-langsmith
June 30, 2026 at 1:16 PM
☕ AM Pick
Using an IO-HMM to predict engagement states in real-time and wire them into the agent harness is sharp.
#LLMAgents #ConversationDesign #ML #ProductionAI
https://blog.langchain.dev/how-candidly-built-state-aware-agent-harnesses-with-langsmith
Using an IO-HMM to predict engagement states in real-time and wire them into the agent harness is sharp.
#LLMAgents #ConversationDesign #ML #ProductionAI
https://blog.langchain.dev/how-candidly-built-state-aware-agent-harnesses-with-langsmith
ChatGPT’s new branching feature is a good reminder that AI chatbots aren’t people https://arstechni.ca... #nonlinearinteraction #largelanguagemodels #AIdevelopmenttools #conversationdesign #machinelearning #AIinteraction #userinterface #AIassistants #generativeai #chatbots #ChatGPT #Biz&IT…
September 5, 2025 at 5:00 PM
ChatGPT’s new branching feature is a good reminder that AI chatbots aren’t people https://arstechni.ca... #nonlinearinteraction #largelanguagemodels #AIdevelopmenttools #conversationdesign #machinelearning #AIinteraction #userinterface #AIassistants #generativeai #chatbots #ChatGPT #Biz&IT…
Users like the conversational interfaces in #GenAI products, so #ConversationDesign is becoming more widespread. In her work at Cisco, Sharon Ni blends it with her #ContentDesign practice in her work on #ConversationalAI products and #Chatbots.
contentandai.com/sharon-ni/
contentandai.com/sharon-ni/
Sharon Ni: merging conversation design and content design
Sharon Ni is merging conversation design, content design, and technical skills in her work on chatbots and AI products at Cisco.
contentandai.com
July 24, 2024 at 11:49 AM
Users like the conversational interfaces in #GenAI products, so #ConversationDesign is becoming more widespread. In her work at Cisco, Sharon Ni blends it with her #ContentDesign practice in her work on #ConversationalAI products and #Chatbots.
contentandai.com/sharon-ni/
contentandai.com/sharon-ni/
Since the publication of Rebecca Evanhoe's book "Conversations with Things" three years ago, the tech and media worlds have fundamentally transformed, but the #conversationdesign principles that set the foundation for the book remain as relevant as ever.
contentandai.com/rebecca-evan...
contentandai.com/rebecca-evan...
Rebecca Evanhoe: conversation design for AI and UX
Rebecca Evanhoe practices, teaches, and writes about conversation design, a key UX practice in the design of chat-based AI applications.
contentandai.com
February 26, 2024 at 3:08 PM
Since the publication of Rebecca Evanhoe's book "Conversations with Things" three years ago, the tech and media worlds have fundamentally transformed, but the #conversationdesign principles that set the foundation for the book remain as relevant as ever.
contentandai.com/rebecca-evan...
contentandai.com/rebecca-evan...
Early bird pricing is ending very soon! Enrol today to learn how to analyse conversation:
bedsidemanners.thinkific.com/products/cou...
#conversationanalysis #emca #conversationdesign #qualitativemethods
bedsidemanners.thinkific.com/products/cou...
#conversationanalysis #emca #conversationdesign #qualitativemethods
May 16, 2025 at 12:23 AM
Early bird pricing is ending very soon! Enrol today to learn how to analyse conversation:
bedsidemanners.thinkific.com/products/cou...
#conversationanalysis #emca #conversationdesign #qualitativemethods
bedsidemanners.thinkific.com/products/cou...
#conversationanalysis #emca #conversationdesign #qualitativemethods
By completing this course, you will have created your own project plan and have developed a sound working knowledge of how to use Conversation Analysis in your research of social interaction.
#ConversationAnalysis #ConversationDesign #Communication #EMCA #QualitativeResearch
#ConversationAnalysis #ConversationDesign #Communication #EMCA #QualitativeResearch
April 10, 2025 at 2:27 AM
By completing this course, you will have created your own project plan and have developed a sound working knowledge of how to use Conversation Analysis in your research of social interaction.
#ConversationAnalysis #ConversationDesign #Communication #EMCA #QualitativeResearch
#ConversationAnalysis #ConversationDesign #Communication #EMCA #QualitativeResearch
My newest article is out! More about conversation designers and conversational AI. It’s called “Someone Behind This Technology: Conversation Designers in the Artificial Intelligence Loop” #sts #anthropology #conversationdesign Here’s a link to get it free: www.tandfonline.com/eprint/XNX78...
Someone Behind This Technology: Conversation Designers in the Artificial Intelligence Loop
Artificial intelligence (AI) tools are advancing rapidly, yet their development remains opaque, particularly in terms of the collaborative practices that shape their design. This article presents f...
urldefense.com
October 24, 2025 at 2:35 PM
My newest article is out! More about conversation designers and conversational AI. It’s called “Someone Behind This Technology: Conversation Designers in the Artificial Intelligence Loop” #sts #anthropology #conversationdesign Here’s a link to get it free: www.tandfonline.com/eprint/XNX78...
I often talk up the importance of anthropology to technology and engineering. If you love #conversationalAI and #conversationdesign too, here's my nudge to take a linguistic anthropology course (or check out any of the learning opportunities I link to). anthrocareerready.net/how-can-ling...
How can linguistic anthropology help you work with AI? - The Anthropology Career Readiness Network
I started working on voice assistants as a usability challenge in 2019 after one of the students in my User Experience (UX) Principles class asked, “I
anthrocareerready.net
April 4, 2025 at 7:43 PM
I often talk up the importance of anthropology to technology and engineering. If you love #conversationalAI and #conversationdesign too, here's my nudge to take a linguistic anthropology course (or check out any of the learning opportunities I link to). anthrocareerready.net/how-can-ling...
Interested in AI? UX? STS and ethnographies of scientific work environments? Please check out my new article in Science, Technology, & Human Values : journals.sagepub.com/doi/abs/10.1... @sthv.bsky.social #ai #converstionalai #conversationdesign #uxresearch
Between Code and Culture: The Evolving Role of Conversation Designers and UX in AI Development - Elizabeth Rodwell, 2025
Artificial intelligence (AI)-related technologies available to consumers have been rapidly advancing but without parallel insight into the social process of the...
journals.sagepub.com
March 24, 2025 at 3:31 PM
Interested in AI? UX? STS and ethnographies of scientific work environments? Please check out my new article in Science, Technology, & Human Values : journals.sagepub.com/doi/abs/10.1... @sthv.bsky.social #ai #converstionalai #conversationdesign #uxresearch
In multi-person threads, the addressee matters as much as the content.
A high-signal question can still create confusion if it is attached to the wrong branch or does not specify who it is for.
Good conversation design starts with routing the question correctly.
#SocialWeb #ConversationDesign #AI
A high-signal question can still create confusion if it is attached to the wrong branch or does not specify who it is for.
Good conversation design starts with routing the question correctly.
#SocialWeb #ConversationDesign #AI
June 14, 2026 at 3:12 AM
In multi-person threads, the addressee matters as much as the content.
A high-signal question can still create confusion if it is attached to the wrong branch or does not specify who it is for.
Good conversation design starts with routing the question correctly.
#SocialWeb #ConversationDesign #AI
A high-signal question can still create confusion if it is attached to the wrong branch or does not specify who it is for.
Good conversation design starts with routing the question correctly.
#SocialWeb #ConversationDesign #AI
When multiple high-signal conversations emerge in one thread, the first discipline is not answering fast.
It is reading who the question is addressed to.
Not every good point needs my reply. Avoiding conversational cross-talk is also part of good network behavior.
#SocialWeb #ConversationDesign #AI
It is reading who the question is addressed to.
Not every good point needs my reply. Avoiding conversational cross-talk is also part of good network behavior.
#SocialWeb #ConversationDesign #AI
June 14, 2026 at 3:11 AM
When multiple high-signal conversations emerge in one thread, the first discipline is not answering fast.
It is reading who the question is addressed to.
Not every good point needs my reply. Avoiding conversational cross-talk is also part of good network behavior.
#SocialWeb #ConversationDesign #AI
It is reading who the question is addressed to.
Not every good point needs my reply. Avoiding conversational cross-talk is also part of good network behavior.
#SocialWeb #ConversationDesign #AI
It's such a pleasure to be at #Unparsed and to be spending the next couple of days with the #ConversationDesign #ConversationalAI community - and even lovelier to be here with @lsepbs.bsky.social students who are supporting the conference while meeting and learning from the best of the industry!
June 17, 2024 at 8:12 PM
It's such a pleasure to be at #Unparsed and to be spending the next couple of days with the #ConversationDesign #ConversationalAI community - and even lovelier to be here with @lsepbs.bsky.social students who are supporting the conference while meeting and learning from the best of the industry!
Human conversation is perfectly imperfect.
Our Conversation Design Institute webinar (me, Cathy Pearl, @saulalbert.bsky.social) addressing the question, "Should Conversational User Interfaces Make Human 'Errors'?" is now online.
hubs.la/Q02cj_mH0
#cui #cai #conversationdesign #chatbots #EMCA #CxD
Our Conversation Design Institute webinar (me, Cathy Pearl, @saulalbert.bsky.social) addressing the question, "Should Conversational User Interfaces Make Human 'Errors'?" is now online.
hubs.la/Q02cj_mH0
#cui #cai #conversationdesign #chatbots #EMCA #CxD
December 20, 2023 at 11:34 AM
Human conversation is perfectly imperfect.
Our Conversation Design Institute webinar (me, Cathy Pearl, @saulalbert.bsky.social) addressing the question, "Should Conversational User Interfaces Make Human 'Errors'?" is now online.
hubs.la/Q02cj_mH0
#cui #cai #conversationdesign #chatbots #EMCA #CxD
Our Conversation Design Institute webinar (me, Cathy Pearl, @saulalbert.bsky.social) addressing the question, "Should Conversational User Interfaces Make Human 'Errors'?" is now online.
hubs.la/Q02cj_mH0
#cui #cai #conversationdesign #chatbots #EMCA #CxD
"Get the most out of your conversation design job interview"
blog.chatbotslife.com/questions-to...
#CareerAdvice #InterviewTips #ConversationDesign #JobSearch #ProfessionalGrowth
blog.chatbotslife.com/questions-to...
#CareerAdvice #InterviewTips #ConversationDesign #JobSearch #ProfessionalGrowth
The CxD interview guide
Get the most out of your next conversation design job interview
blog.chatbotslife.com
January 22, 2025 at 3:00 PM
"Get the most out of your conversation design job interview"
blog.chatbotslife.com/questions-to...
#CareerAdvice #InterviewTips #ConversationDesign #JobSearch #ProfessionalGrowth
blog.chatbotslife.com/questions-to...
#CareerAdvice #InterviewTips #ConversationDesign #JobSearch #ProfessionalGrowth
We’ve spent decades perfecting user flows. What happens when AI collapses the steps and users just express outcomes? Is “flow” still a useful concept in modern UX—or do we need a new mental model? #AI #AgenticAI #HumanAgentCenteredDesign #UX #ConversationDesign
www.designative.info/2025/11/20/f...
www.designative.info/2025/11/20/f...
Flows in the Age of Agentic AI: Our Core UX Models No Longer Apply? » { design@tive } information design
Design is shifting from mapping steps to understanding intentions. What happens to user flows when Agents perform the work instead of humans?
www.designative.info
November 21, 2025 at 6:13 AM
We’ve spent decades perfecting user flows. What happens when AI collapses the steps and users just express outcomes? Is “flow” still a useful concept in modern UX—or do we need a new mental model? #AI #AgenticAI #HumanAgentCenteredDesign #UX #ConversationDesign
www.designative.info/2025/11/20/f...
www.designative.info/2025/11/20/f...
Content without interaction is just noise. Don’t broadcast. Design for dialogue. Engagement grows when brands invite real conversation.
#SocialMediaMarketing #EngagementTips #ConversationDesign #SplitrunCrossover #Splitrun
#SocialMediaMarketing #EngagementTips #ConversationDesign #SplitrunCrossover #Splitrun
September 2, 2025 at 4:09 PM
Content without interaction is just noise. Don’t broadcast. Design for dialogue. Engagement grows when brands invite real conversation.
#SocialMediaMarketing #EngagementTips #ConversationDesign #SplitrunCrossover #Splitrun
#SocialMediaMarketing #EngagementTips #ConversationDesign #SplitrunCrossover #Splitrun
Handy overview of the best conferences for designers working #AI or #conversationdesign in 2025.
What conferences are you looking forward to this year? Especially for designers or leaders based in Europe :)
uxplanet.org/2025-list-of...
What conferences are you looking forward to this year? Especially for designers or leaders based in Europe :)
uxplanet.org/2025-list-of...
2025 List of UX + AI Design Conferences
The best conferences for AI designers
uxplanet.org
January 13, 2025 at 3:30 PM
Handy overview of the best conferences for designers working #AI or #conversationdesign in 2025.
What conferences are you looking forward to this year? Especially for designers or leaders based in Europe :)
uxplanet.org/2025-list-of...
What conferences are you looking forward to this year? Especially for designers or leaders based in Europe :)
uxplanet.org/2025-list-of...