Earlier this month, iQor opened a new #gaming CoE in #Trinidad
#CXServices @nhinsight.bsky.social
www.iqor.com/press-releas...
#CXServices @nhinsight.bsky.social
www.iqor.com/press-releas...
iQor Launches Global Gaming Center of Excellence in Trinidad and Tobago
Flagship Hub Debuts Specialized Player Support Program for a Leading Global Video Game Publisher
www.iqor.com
September 23, 2026 at 4:24 PM
Earlier this month, iQor opened a new #gaming CoE in #Trinidad
#CXServices @nhinsight.bsky.social
www.iqor.com/press-releas...
#CXServices @nhinsight.bsky.social
www.iqor.com/press-releas...
New Konecta #CXTransformation profile. Clients looking for a #CXServices vendor with mature sector-specific offerings and breadth and depth of provided services, #GenAI and #agenticAI technology development roadmap, should consider this profile on Konecta
reimagine.nelson-hall.com/reports/kone...
reimagine.nelson-hall.com/reports/kone...
September 23, 2026 at 4:47 PM
New Konecta #CXTransformation profile. Clients looking for a #CXServices vendor with mature sector-specific offerings and breadth and depth of provided services, #GenAI and #agenticAI technology development roadmap, should consider this profile on Konecta
reimagine.nelson-hall.com/reports/kone...
reimagine.nelson-hall.com/reports/kone...
Qualfon opens 700 people #CXServices center in #Irving, TX 🇺🇸 to support a financial services client
@nhinsight.bsky.social
www.qualfon.com/resources/ne...
@nhinsight.bsky.social
www.qualfon.com/resources/ne...
Qualfon Brings 700+ Jobs to Irving, Texas
Qualfon announces a new customer experience center in Irving, Texas, creating 700+ jobs and offering tuition-free college degrees for employees.
www.qualfon.com
September 24, 2026 at 12:39 PM
Qualfon opens 700 people #CXServices center in #Irving, TX 🇺🇸 to support a financial services client
@nhinsight.bsky.social
www.qualfon.com/resources/ne...
@nhinsight.bsky.social
www.qualfon.com/resources/ne...
ResultsCX Huntswood launches Complaints360 solution for #AI-powered complaint triaging and final response letter generation, #automated workflows and analytics, and regulatory alignment
#CXServices #BFSI #utilities @nhinsight.bsky.social
pressreleasehub.pa.media/article/hunt...
#CXServices #BFSI #utilities @nhinsight.bsky.social
pressreleasehub.pa.media/article/hunt...
Huntswood – A ResultsCX Company, Unveils Complaints360 to Help Regulated Organisations Resolve Complaints Faster and Fairer
pressreleasehub.pa.media
May 14, 2026 at 5:12 PM
ResultsCX Huntswood launches Complaints360 solution for #AI-powered complaint triaging and final response letter generation, #automated workflows and analytics, and regulatory alignment
#CXServices #BFSI #utilities @nhinsight.bsky.social
pressreleasehub.pa.media/article/hunt...
#CXServices #BFSI #utilities @nhinsight.bsky.social
pressreleasehub.pa.media/article/hunt...
New Tech Mahindra #CXServices in #Travel, #Transportation, and #Hospitality profile now available.
Outsourcing clients looking for a CX services vendor with strong sector-specific revenue generation experience, mature vision for agentic AI deployment ...
1/2
Outsourcing clients looking for a CX services vendor with strong sector-specific revenue generation experience, mature vision for agentic AI deployment ...
1/2
March 3, 2026 at 2:34 PM
New Tech Mahindra #CXServices in #Travel, #Transportation, and #Hospitality profile now available.
Outsourcing clients looking for a CX services vendor with strong sector-specific revenue generation experience, mature vision for agentic AI deployment ...
1/2
Outsourcing clients looking for a CX services vendor with strong sector-specific revenue generation experience, mature vision for agentic AI deployment ...
1/2
IGT Solutions rebrands as Atain
#CXServices #ITServices #Travel @nhinsight.bsky.social
atain.com/media/igt-so...
#CXServices #ITServices #Travel @nhinsight.bsky.social
atain.com/media/igt-so...
May 6, 2026 at 8:19 AM
IGT Solutions rebrands as Atain
#CXServices #ITServices #Travel @nhinsight.bsky.social
atain.com/media/igt-so...
#CXServices #ITServices #Travel @nhinsight.bsky.social
atain.com/media/igt-so...
Launching new #NelsonHall assessment #CXServices Transformation 2025!
CX services vendors can contact me directly for project participation and client organizations can also reach out for access to the upcoming research.
#CX #CXTransformation #DigitalTransformation #AIAgents
CX services vendors can contact me directly for project participation and client organizations can also reach out for access to the upcoming research.
#CX #CXTransformation #DigitalTransformation #AIAgents
November 15, 2024 at 3:30 PM
Launching new #NelsonHall assessment #CXServices Transformation 2025!
CX services vendors can contact me directly for project participation and client organizations can also reach out for access to the upcoming research.
#CX #CXTransformation #DigitalTransformation #AIAgents
CX services vendors can contact me directly for project participation and client organizations can also reach out for access to the upcoming research.
#CX #CXTransformation #DigitalTransformation #AIAgents
TTEC to support Volkswagen Uk from #Cairo with multilingual #CXServices operations
@NHInsight
www.ttec.com/newsroom/pre...
@NHInsight
www.ttec.com/newsroom/pre...
TTEC Launches New Automotive Customer Experience Program in Cairo
TTEC today announced the launch of a new customer experience operation in Cairo supporting Volkswagen Group UK Ltd. (VWG).
www.ttec.com
September 22, 2026 at 6:29 PM
TTEC to support Volkswagen Uk from #Cairo with multilingual #CXServices operations
@NHInsight
www.ttec.com/newsroom/pre...
@NHInsight
www.ttec.com/newsroom/pre...
BellSystem24 with a new brand identity and logo.
#CXServices #CustomerExperience #BPO #Japan
www.bell24.co.jp/ja/news/hold...
#CXServices #CustomerExperience #BPO #Japan
www.bell24.co.jp/ja/news/hold...
April 13, 2026 at 12:45 PM
BellSystem24 with a new brand identity and logo.
#CXServices #CustomerExperience #BPO #Japan
www.bell24.co.jp/ja/news/hold...
#CXServices #CustomerExperience #BPO #Japan
www.bell24.co.jp/ja/news/hold...
New VXI Global #CXTransformation profile. Clients looking for a #CXservices vendor with a mature end-to-end talent management stack, industry-aligned #GenAI-powered knowledge management IP, & expertise in building social media, should consider this profile.
research.nelson-hall.com/search/?&avp...
research.nelson-hall.com/search/?&avp...
August 1, 2025 at 8:22 PM
New VXI Global #CXTransformation profile. Clients looking for a #CXservices vendor with a mature end-to-end talent management stack, industry-aligned #GenAI-powered knowledge management IP, & expertise in building social media, should consider this profile.
research.nelson-hall.com/search/?&avp...
research.nelson-hall.com/search/?&avp...
New Centrecom #CXServices in #Travel profile. Clients looking for a #CXServices vendor with a strong airline sector presence across markets, strong GSA practice with B2B sales, business development, and marketing for airlines, should consider this profile.
reimagine.nelson-hall.com/reports/3
reimagine.nelson-hall.com/reports/3
January 20, 2026 at 4:49 PM
New Centrecom #CXServices in #Travel profile. Clients looking for a #CXServices vendor with a strong airline sector presence across markets, strong GSA practice with B2B sales, business development, and marketing for airlines, should consider this profile.
reimagine.nelson-hall.com/reports/3
reimagine.nelson-hall.com/reports/3
Foundever appoints Pierre Barrial as CEO, effective 12th October
#CXServices #CustomerExperience #OrganizationalChange @nhinsight.bsky.social
lnkd.in/p/ec5MZq_F
#CXServices #CustomerExperience #OrganizationalChange @nhinsight.bsky.social
lnkd.in/p/ec5MZq_F
#foundever #leadership #cx #customerexperience #ceoappointment | Foundever
We are pleased to welcome Pierre Barrial as the new Chief Executive Officer of Foundever®, effective October 12, 2026.
Pierre brings more than 30 years of experience leading global, technology-drive...
lnkd.in
September 22, 2026 at 10:09 AM
Foundever appoints Pierre Barrial as CEO, effective 12th October
#CXServices #CustomerExperience #OrganizationalChange @nhinsight.bsky.social
lnkd.in/p/ec5MZq_F
#CXServices #CustomerExperience #OrganizationalChange @nhinsight.bsky.social
lnkd.in/p/ec5MZq_F
"Firstsource: Partitioning Business Processes for #AI & Agent ‘UnBPO’ Delivery" – new #NelsonHall blog post by @ivankotzev.bsky.social: research.nelson-hall.com/blogs-webcas...
#CX #CXservices #BPS #CX #UnBPO #outsourcing
#CX #CXservices #BPS #CX #UnBPO #outsourcing
March 21, 2025 at 4:42 PM
"Firstsource: Partitioning Business Processes for #AI & Agent ‘UnBPO’ Delivery" – new #NelsonHall blog post by @ivankotzev.bsky.social: research.nelson-hall.com/blogs-webcas...
#CX #CXservices #BPS #CX #UnBPO #outsourcing
#CX #CXservices #BPS #CX #UnBPO #outsourcing
CCI Global acquired Ukrainian/Bulgarian #CXServices provider AviaContact specialized in the #travel sector. CCI adds its first European delivery site, 17th overall
@nhinsight.bsky.social
cciglobal.com/cci-acquires...
@nhinsight.bsky.social
cciglobal.com/cci-acquires...
cciglobal.com
October 22, 2025 at 4:15 PM
CCI Global acquired Ukrainian/Bulgarian #CXServices provider AviaContact specialized in the #travel sector. CCI adds its first European delivery site, 17th overall
@nhinsight.bsky.social
cciglobal.com/cci-acquires...
@nhinsight.bsky.social
cciglobal.com/cci-acquires...
InteLogix opens #CXServices center in New Cairo, #Egypt 🇪🇬. InteLogix acquired Egyptian BPS provider Athear in 2025.
#offshore @nhinsight.bsky.social
techafricanews.com/2026/09/17/i...
#offshore @nhinsight.bsky.social
techafricanews.com/2026/09/17/i...
InteLogix Opens New Contact Centre in New Cairo, Egypt - TechAfrica News
The new facility was inaugurated during a ribbon-cutting ceremony attended by InteLogix President and CEO Mario Baddour, Information Technology Industry Development Agency (ITIDA) CEO Ahmed Elzaher, B...
techafricanews.com
September 17, 2026 at 11:06 AM
InteLogix opens #CXServices center in New Cairo, #Egypt 🇪🇬. InteLogix acquired Egyptian BPS provider Athear in 2025.
#offshore @nhinsight.bsky.social
techafricanews.com/2026/09/17/i...
#offshore @nhinsight.bsky.social
techafricanews.com/2026/09/17/i...
Chris Halbard was appointed CEO of Foundever.
#CXServices #CXTransformation @nhinsight.bsky.social
foundever.com/about/our-pe...
#CXServices #CXTransformation @nhinsight.bsky.social
foundever.com/about/our-pe...
Chris Halbard
Chris implements the company’s overall strategy, focusing on growth and transformation initiatives worldwide.
foundever.com
September 20, 2025 at 2:52 AM
Chris Halbard was appointed CEO of Foundever.
#CXServices #CXTransformation @nhinsight.bsky.social
foundever.com/about/our-pe...
#CXServices #CXTransformation @nhinsight.bsky.social
foundever.com/about/our-pe...
Thanks Transcom for the #CXServices in #Travel, #Transportation, & #Hospitality briefing. Strengths: diversified subsector portfolio, hyperpersonalization via predictive analytics, suite of agent augmentation tools deployed in travel, staff upskilling on AI, and deployment of #AIVoice.
August 6, 2025 at 3:51 PM
Thanks Transcom for the #CXServices in #Travel, #Transportation, & #Hospitality briefing. Strengths: diversified subsector portfolio, hyperpersonalization via predictive analytics, suite of agent augmentation tools deployed in travel, staff upskilling on AI, and deployment of #AIVoice.
Grupo Konecta launches delivery site in Paraisópolis (a favela) in São Paulo, Brazil in partnership with NGO G10 Favelas for
PagBank
#CX #CXServices #ESG @nhinsight.bsky.social
www.konecta-group.com/noticias/kon...
PagBank
#CX #CXServices #ESG @nhinsight.bsky.social
www.konecta-group.com/noticias/kon...
Konecta
www.konecta-group.com
November 18, 2024 at 11:34 PM
Grupo Konecta launches delivery site in Paraisópolis (a favela) in São Paulo, Brazil in partnership with NGO G10 Favelas for
PagBank
#CX #CXServices #ESG @nhinsight.bsky.social
www.konecta-group.com/noticias/kon...
PagBank
#CX #CXServices #ESG @nhinsight.bsky.social
www.konecta-group.com/noticias/kon...
Regiocom opens eight #CXServices center in Bulgaria in #Plovdiv for ~120 employees. The company has ~1.5k people in the country.
@nhinsight.bsky.social
www.regiocom.com/aktuelles/ar...
@nhinsight.bsky.social
www.regiocom.com/aktuelles/ar...
News
Deutscher Serviceanbieter baut achten Standort in Bulgarien auf
www.regiocom.com
February 18, 2025 at 10:00 PM
Regiocom opens eight #CXServices center in Bulgaria in #Plovdiv for ~120 employees. The company has ~1.5k people in the country.
@nhinsight.bsky.social
www.regiocom.com/aktuelles/ar...
@nhinsight.bsky.social
www.regiocom.com/aktuelles/ar...
Rachael Stormonth has published a new @nhinsight.bsky.social blog post: 'Capgemini's WNS Acquisition Signals Ambition to Lead in Agentic AI-Powered BPS' – sowo.kr/3G5r0ybp
#ITservices #BPS #AgenticAI #GenAI #AI #CX #CXservices #GCC #WNS
#ITservices #BPS #AgenticAI #GenAI #AI #CX #CXservices #GCC #WNS
July 11, 2025 at 9:06 AM
Rachael Stormonth has published a new @nhinsight.bsky.social blog post: 'Capgemini's WNS Acquisition Signals Ambition to Lead in Agentic AI-Powered BPS' – sowo.kr/3G5r0ybp
#ITservices #BPS #AgenticAI #GenAI #AI #CX #CXservices #GCC #WNS
#ITservices #BPS #AgenticAI #GenAI #AI #CX #CXservices #GCC #WNS
THX TTEC for the #CXServices in #Travel, #Transportation & #Hospitality briefing. Strengths: deep and diverse sector client mix, sector-specific learning practice, AI-powered insights assistant, industry assets for automation, summarization, translation + managed services, innovation democratization
September 15, 2025 at 5:05 PM
THX TTEC for the #CXServices in #Travel, #Transportation & #Hospitality briefing. Strengths: deep and diverse sector client mix, sector-specific learning practice, AI-powered insights assistant, industry assets for automation, summarization, translation + managed services, innovation democratization
New #ConversationalCommerce profile of WNS is now published. Outsourcing clients looking for #CXServices vendor with strong sales campaign consulting & analytics offerings, significant investments in predictive & prescriptive analytics, & dedicated travel agent, should consider this profile.
April 2, 2025 at 12:50 PM
New #ConversationalCommerce profile of WNS is now published. Outsourcing clients looking for #CXServices vendor with strong sales campaign consulting & analytics offerings, significant investments in predictive & prescriptive analytics, & dedicated travel agent, should consider this profile.
transcosmos opens first multilingual #CXServices delivery center in #Bali, its 7th in the country.
@nhinsight.bsky.social #offshore #CX
www.trans-cosmos.co.jp/english/comp...
@nhinsight.bsky.social #offshore #CX
www.trans-cosmos.co.jp/english/comp...
transcosmos establishes CX Square Park23 Bali in Indonesia
transcosmos today announced the opening of CX Square Park23 Bali, a new operation site in Indonesia.
www.trans-cosmos.co.jp
September 11, 2026 at 6:05 PM
transcosmos opens first multilingual #CXServices delivery center in #Bali, its 7th in the country.
@nhinsight.bsky.social #offshore #CX
www.trans-cosmos.co.jp/english/comp...
@nhinsight.bsky.social #offshore #CX
www.trans-cosmos.co.jp/english/comp...
The November edition of @nhinsight.bsky.social's #CXServices Insights newsletter is now available. It provides a round-up of current and upcoming research and thought leadership, plus news from around the industry and more... sowo.kr/dRJ8Ewpt
#CX
#CX
November 18, 2025 at 9:42 PM
The November edition of @nhinsight.bsky.social's #CXServices Insights newsletter is now available. It provides a round-up of current and upcoming research and thought leadership, plus news from around the industry and more... sowo.kr/dRJ8Ewpt
#CX
#CX
Servinform awarded citizen service contract for 012 by Generalitat de Catalunya 🇪🇸
#CXServices #outsourcing @nhinsight.bsky.social
www.servinform.es/impulsamos-e...
#CXServices #outsourcing @nhinsight.bsky.social
www.servinform.es/impulsamos-e...
Impulsamos el nuevo 012 de Cataluña con servicio en fines de semana y gestión omnicanal - Servinform
El servicio de atención ciudadana 012 de la Generalitat de Catalunya da un salto histórico en accesibilidad. Nuestra compañía ha resultado adjudicataria del
www.servinform.es
September 21, 2026 at 10:50 AM
Servinform awarded citizen service contract for 012 by Generalitat de Catalunya 🇪🇸
#CXServices #outsourcing @nhinsight.bsky.social
www.servinform.es/impulsamos-e...
#CXServices #outsourcing @nhinsight.bsky.social
www.servinform.es/impulsamos-e...