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Record breaking year for NICE’s CX automation and augmentation: 6 billion AI-augmented interactions and 2 trillion AI-analyzed words per month in 2024

Are you still trying to reach next-gen customers with your first-gen call center? Read the NICE CXone Customer Experience (CX) Transformation Benchmark and discover how successful businesses are harnessing real-time data with next-gen tools to reduce customer effort and increase revenue. Subscribe to the Daily Tech Insider Newsletter Stay up to date on the latest ... Full coverage on Tech Republic Credits : Tech Republic

Die AOK Plus baut ihren Versichertenservice mit KI weiter aus und führe dafür die KI-Agenten von NiCE Cognigy und CXone auf einer gemeinsamen Plattform zusammen. Die Krankenkasse unterstütze damit jährlich mehr als fünf Millionen Versichertenkontakte und verbinde KI-gestützten Self-Service, Arbeitsa

ナイスジャパンがデジタル化・DX推進展で住民サービス向上に寄与するソリューションCXone Mpowerを紹介。各自治体との連携を強化し地域の課題解決を目指します。

I spent last month pulling real pricing data from nine hosted dialer platforms --- Five9, Convoso, NICE CXone, Genesys Cloud, RingCentral, Twilio Flex, CallTools, ReadyMode, and GoHighLevel --- and...

This year’s honorees played a pivotal role in accelerating CXone Mpower adoption and scaling the impact of customer service automation globally HOBOKEN, N.J.–(BUSINESS WIRE)–#AI—NiCE (Nasdaq: NICE) today announced the winners of the NiCE Elite Partners of the Year award at Interactions 2025, the industry’s largest customer experience event, taking place in Las Vegas. The winning …

NiCE (Nasdaq: NICE) and RingCentral (NYSE: RNG) announced an expanded, fully bi-directional strategic partnership. Under a new multi-year agreement, NiCE will resell RingCentral’s unified communications as a service (UCaaS) solution, RingEX. The companies also extended their long-standing agreement to market and sell RingCentral Contact Center, powered by NiCE CXone, for an additional year.According to the companies, the partnership now combines RingCentral’s UCaaS with NiCE’s enterprise-grade CXone and CX AI, powered by NiCE Cognigy, into a deeply integrated UCaaS and CCaaS offering. The joint solution is available immediately and is aimed at organizations seeking a single, AI-enabled platform for customer experience and employee communications.

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From an expanded RingCentral and NiCE partnership to Microsoft’s fresh agents-as-a-service play, here are extracts from this week’s most popular news stories. Can RingCentral and NiCE Finally Unite UCaaS and CCaaS? RingCentral has renewed its ability to market and sell RingCentral Contact Center, powered by NiCE CXone, for another year. In addition, NiCE will resell RingCentral’s RingEX UCaaS platform under a new multi-year agreement. As enterprises increasingly demand employee communications and customer experience technologies that work more closely together, this could be a significant move for both vendors. Blair Pleasant, President and Principal Analyst at COMMfusion, summed up that demand in a LinkedIn post, where she wrote: “Finally!!! NiCE knows that some customers want a fully-integrated #UCaaS + #CCaaS or #CX solution, and it’s a checklist item on some RFPs.” Indeed, NiCE has long been one of the dominant enterprise CCaaS players but has lacked a fully-fledged UCaaS offering alongside CXone. RingCentral, meanwhile, has sought to expand its relevance in larger enterprise CX deployments. The expanded deal gives both companies a more compelling answer for buyers looking to procure the two together (Read more…). From SaaS to Agents-as-a-Service: Microsoft’s Aims to Redefine the CX Tech Stack With consumption-based billing and...

New multi-year agreement enables NiCE to resell RingCentral’s industry-leading UCaaS solution; companies also extend their long-standing agreement to market and sell RingCentral Contact Center, powered by NiCE CXone NiCE announced a significant expansion of its long-standing partnership with RingCentral, Inc., a global leader in AI-powered customer engagement. Under a new multi-year agreement, NiCE will resell RingCentral’s unified […]

With NiCE CXone and Copilot, Sopra Steria has a secure platform which consolidates communication channels into a single agent interface where 90% of calls are answered within 20 seconds NiCE announced that Sopra Steria, a major European technology leader with 50,000 employees across 30 countries, is advancing its service center operations with NiCE’s leading CX AI platform, CXone, bringing […]

Acquisition combines NiCE’s purpose-built CX AI platform, CXone Mpower, with the enterprise leader in conversational and agentic AI, enabling organizations to accelerate AI adoption in customer experience across the front and back office NiCE , a global leader in AI-powered customer experience, announced that it has entered into a definitive agreement to acquire Cognigy, a global […]