AI on help desk phones is a tough one for me. I value human service, but unanswered calls and after-hours silence are not service either. If AI handles common issues and gathers real details before routing to techs, that is not replacing people, it is protecting service.
#NCED ##ITLEADERSHIP
#NCED ##ITLEADERSHIP
#nced #higheredit #edtech #helpdesk #itleadership #studentexperience #customerservice #aiineducation #campustechnology #digitaltransformation #servicedesk #itoperations | Derek Miller
AI on the Help Desk Phone Line. Replacing People or Saving Service?
This is a touchy topic for me, because I am deeply rooted in customer service and the value of human connection. I do not want stud...
www.linkedin.com
January 15, 2026 at 12:15 AM
AI on help desk phones is a tough one for me. I value human service, but unanswered calls and after-hours silence are not service either. If AI handles common issues and gathers real details before routing to techs, that is not replacing people, it is protecting service.
#NCED ##ITLEADERSHIP
#NCED ##ITLEADERSHIP
Outdoor LCD in University Campuses
🎓 Digital campuses connect students through outdoor LCD displays showing events, maps, and important announcements.
#CampusTechnology #OutdoorLCD #DigitalCampus #SmartEducation
🎓 Digital campuses connect students through outdoor LCD displays showing events, maps, and important announcements.
#CampusTechnology #OutdoorLCD #DigitalCampus #SmartEducation
August 27, 2026 at 2:26 AM
Outdoor LCD in University Campuses
🎓 Digital campuses connect students through outdoor LCD displays showing events, maps, and important announcements.
#CampusTechnology #OutdoorLCD #DigitalCampus #SmartEducation
🎓 Digital campuses connect students through outdoor LCD displays showing events, maps, and important announcements.
#CampusTechnology #OutdoorLCD #DigitalCampus #SmartEducation
College is not K-12. Blocking social and gaming sites does not stop students, it pushes them to hotspots and VPNs. Why not build segmented guest networks that protect core systems while supporting campus culture and engagement? #HigherEdIT #EdTech
#higheredit #campustechnology #edtechleadership #studentexperience #networksecurity #itleadership #digitaltransformation | Derek Miller
From Lockdown to Leverage: Rethinking Campus Network Culture in Higher Education
There is a mindset that quietly follows many of us from K-12 into higher education IT. Block it. Filter it. Shut it do...
www.linkedin.com
February 21, 2026 at 2:23 PM
College is not K-12. Blocking social and gaming sites does not stop students, it pushes them to hotspots and VPNs. Why not build segmented guest networks that protect core systems while supporting campus culture and engagement? #HigherEdIT #EdTech
🚀 Is your product transforming higher ed? Enter the 2025 Campus Technology Product of the Year Awards. 🏆 Get recognized, build credibility, and reach campus decision-makers.
Apply now ➡️ campustechnology.com/pages/produc...
#EdTech #HigherEd #EdTechAwards #CampusTechnology
Apply now ➡️ campustechnology.com/pages/produc...
#EdTech #HigherEd #EdTechAwards #CampusTechnology
Entry Form -- Campus Technology
campustechnology.com
October 8, 2025 at 5:27 PM
🚀 Is your product transforming higher ed? Enter the 2025 Campus Technology Product of the Year Awards. 🏆 Get recognized, build credibility, and reach campus decision-makers.
Apply now ➡️ campustechnology.com/pages/produc...
#EdTech #HigherEd #EdTechAwards #CampusTechnology
Apply now ➡️ campustechnology.com/pages/produc...
#EdTech #HigherEd #EdTechAwards #CampusTechnology