Vexy Ransomware has hit Quy Nhon University, threatening to leak records unless talks open promptly. Campus networks being ransomed is practically a rite of passage.
#RansomwareWoes #HigherEdIT
#RansomwareWoes #HigherEdIT
September 20, 2026 at 7:03 AM
Vexy Ransomware has hit Quy Nhon University, threatening to leak records unless talks open promptly. Campus networks being ransomed is practically a rite of passage.
#RansomwareWoes #HigherEdIT
#RansomwareWoes #HigherEdIT
🎤 Rolled out our new IT work request system at today’s junior college staff meeting.
✅ Easier requests
✅ Faster help
✅ Fewer headaches
#HigherEdIT #TechSupportSimplified #PalmSpringsTech
✅ Easier requests
✅ Faster help
✅ Fewer headaches
#HigherEdIT #TechSupportSimplified #PalmSpringsTech
July 22, 2025 at 4:41 PM
🎤 Rolled out our new IT work request system at today’s junior college staff meeting.
✅ Easier requests
✅ Faster help
✅ Fewer headaches
#HigherEdIT #TechSupportSimplified #PalmSpringsTech
✅ Easier requests
✅ Faster help
✅ Fewer headaches
#HigherEdIT #TechSupportSimplified #PalmSpringsTech
Universities are evolving, and so is IT support
With 24/7/365 expert assistance and flexible services, Norman helps institutions stay ahead
Let’s build smarter, more efficient IT together
Learn more: www.normanmanagedservices.ac.uk
#HigherEdIT #ITSolutions #ITSupport #University #HigherEducation
With 24/7/365 expert assistance and flexible services, Norman helps institutions stay ahead
Let’s build smarter, more efficient IT together
Learn more: www.normanmanagedservices.ac.uk
#HigherEdIT #ITSolutions #ITSupport #University #HigherEducation
February 10, 2025 at 4:05 PM
Universities are evolving, and so is IT support
With 24/7/365 expert assistance and flexible services, Norman helps institutions stay ahead
Let’s build smarter, more efficient IT together
Learn more: www.normanmanagedservices.ac.uk
#HigherEdIT #ITSolutions #ITSupport #University #HigherEducation
With 24/7/365 expert assistance and flexible services, Norman helps institutions stay ahead
Let’s build smarter, more efficient IT together
Learn more: www.normanmanagedservices.ac.uk
#HigherEdIT #ITSolutions #ITSupport #University #HigherEducation
Day 3 at #NCIIPS! Continuing our AWS 101 session with IT professionals from North Carolina's 58 community colleges. Great discussion on building resilient services through high availability, backups, retention, and disaster recovery to better serve our campuses. #AWS #NCED #HigherEdIT
#nciips #nced #higheredit #aws #cloudcomputing #disasterrecovery #businesscontinuity #communitycolleges #leadership | Derek Miller
Day 3 of the NC IIPS Summer Conference is underway!
This morning we're continuing our AWS 101 conversation with IT professionals from North Carolina's 58 community colleges. It's been great taking a ...
www.linkedin.com
July 15, 2026 at 12:49 PM
Day 3 at #NCIIPS! Continuing our AWS 101 session with IT professionals from North Carolina's 58 community colleges. Great discussion on building resilient services through high availability, backups, retention, and disaster recovery to better serve our campuses. #AWS #NCED #HigherEdIT
Great session by Tommy Johnson from AWS at #NCIIPS. We discussed Direct Connect, EC2, Availability Zones, VPCs, web front ends, and building resilient cloud environments. Always valuable learning from experts and bringing new ideas back to NC's community colleges. #AWS #CloudComputing
#aws #cloudcomputing #higheredit #nciips #leadership #informationtechnology #nccommunitycolleges #itleadership | Derek Miller
One of the sessions I was looking forward to at the NC IIPS Summer Conference was hearing Tommy Johnson from Amazon Web Services discuss AWS architecture and cloud design.
The conversation went beyon...
www.linkedin.com
July 14, 2026 at 12:50 PM
Great session by Tommy Johnson from AWS at #NCIIPS. We discussed Direct Connect, EC2, Availability Zones, VPCs, web front ends, and building resilient cloud environments. Always valuable learning from experts and bringing new ideas back to NC's community colleges. #AWS #CloudComputing
“We are out of money. Now we need to think.”
Sometimes money lets us postpone harder questions. What do we already own? What can we automate, integrate, reuse or simplify?
Good IT leadership isn't about spending less. It's about creating more value with what we're entrusted with.
#NCED #IT #EDU
Sometimes money lets us postpone harder questions. What do we already own? What can we automate, integrate, reuse or simplify?
Good IT leadership isn't about spending less. It's about creating more value with what we're entrusted with.
#NCED #IT #EDU
#itleadership #technologyleadership #cio #publicsectorit #higheredit #innovation | Derek Miller
“We are out of money. Now we need to think.”
I keep coming back to that phrase because there is a surprisingly good IT leadership lesson buried inside it.
When money is available, it is easy for pur...
lnkd.in
August 28, 2026 at 4:01 AM
AI on help desk phones is a tough one for me. I value human service, but unanswered calls and after-hours silence are not service either. If AI handles common issues and gathers real details before routing to techs, that is not replacing people, it is protecting service.
#NCED ##ITLEADERSHIP
#NCED ##ITLEADERSHIP
#nced #higheredit #edtech #helpdesk #itleadership #studentexperience #customerservice #aiineducation #campustechnology #digitaltransformation #servicedesk #itoperations | Derek Miller
AI on the Help Desk Phone Line. Replacing People or Saving Service?
This is a touchy topic for me, because I am deeply rooted in customer service and the value of human connection. I do not want stud...
www.linkedin.com
January 15, 2026 at 12:15 AM
AI on help desk phones is a tough one for me. I value human service, but unanswered calls and after-hours silence are not service either. If AI handles common issues and gathers real details before routing to techs, that is not replacing people, it is protecting service.
#NCED ##ITLEADERSHIP
#NCED ##ITLEADERSHIP
Your monitoring system should not depend on the environment it monitors.
If power, network, and internet all fail, will alerts fail too?
Monitoring is not just sensors and alerts. It’s response, escalation, and decision-making.
#ITLeadership #Cybersecurity #NCED
If power, network, and internet all fail, will alerts fail too?
Monitoring is not just sensors and alerts. It’s response, escalation, and decision-making.
#ITLeadership #Cybersecurity #NCED
#itleadership #higheredit #infrastructure #cybersecurity #businesscontinuity #disasterrecovery #datacenter #sysadmin #leadership #nced | Derek Miller
Your monitoring system should not depend on the environment it is monitoring.
That sounds obvious.
But many organizations unknowingly build monitoring solutions that rely on the same power, network,...
www.linkedin.com
June 23, 2026 at 6:30 PM
Your monitoring system should not depend on the environment it monitors.
If power, network, and internet all fail, will alerts fail too?
Monitoring is not just sensors and alerts. It’s response, escalation, and decision-making.
#ITLeadership #Cybersecurity #NCED
If power, network, and internet all fail, will alerts fail too?
Monitoring is not just sensors and alerts. It’s response, escalation, and decision-making.
#ITLeadership #Cybersecurity #NCED
When student data lives with vendors, the fallout still lands on colleges. Not every cyber event is covered by insurance, and contracts often stay silent on notification, remediation, and data removal. Governance has to start before the breach.
#higheredit #datagovernance #cybersecurity #itleadership #nced | Derek Miller
When the Breach Is Not Yours but the Fallout Is
Lately I have been focused on something that does not get enough attention in higher education information technology: data governance agreements with ...
www.linkedin.com
January 19, 2026 at 5:21 AM
When student data lives with vendors, the fallout still lands on colleges. Not every cyber event is covered by insurance, and contracts often stay silent on notification, remediation, and data removal. Governance has to start before the breach.
We Digitized It. But Did We Make It Better?
Moving a bad process online doesn't make it transformation. Sometimes we just automate the same approvals, delays, and unnecessary steps.
Before asking “How do we automate this?” ask: “Do we still need to do this at all?”
#IT #NCED #Helpdesk #AI
Moving a bad process online doesn't make it transformation. Sometimes we just automate the same approvals, delays, and unnecessary steps.
Before asking “How do we automate this?” ask: “Do we still need to do this at all?”
#IT #NCED #Helpdesk #AI
#itleadership #digitaltransformation #digitalstrategy #technologyleadership #processimprovement #modernization #cio #highereducation #higheredit #leadership #innovation #changemanagement… | Derek Mill...
WE DIGITIZED IT. BUT DID WE ACTUALLY MAKE IT BETTER?
There is a big difference between digitization and transformation.
Sometimes an organization takes a process that has existed for years, moves th...
lnkd.in
September 12, 2026 at 1:05 PM
Moving beyond two decades of legacy IT—no more domain controllers or GPOs! With Entra ID, Intune, and Azure-joined systems, we manage devices anywhere, anytime. Remote provisioning, secure resets, and seamless access empower students and staff. The future is cloud-first! #CloudIT #HigherEd #NCED
#cloudfirst #higheredit #entraid #azure #intune #businesscontinuity | Derek Miller
Breaking Free from Tradition: Embracing Cloud-First IT for a More Agile Campus
After more than two decades of managing on-prem infrastructure, we’re taking a…
www.linkedin.com
March 22, 2025 at 12:28 PM
Higher education IT shouldn't be the Department of "No." But we also can't be the Department of "Yes." Good stewardship means partnering with faculty to choose sustainable, secure, and well-supported technology that best serves students. #HigherEd #ITLeadership #EdTe
#highereducation #leadership #informationtechnology #itleadership #higheredit #technologygovernance | Derek Miller
Changing the Culture of the "Department of No"
If you've worked in higher education long enough, you've probably heard IT described as the "Department of No."
I understand why that perception exists...
www.linkedin.com
July 29, 2026 at 4:15 AM
Higher education IT shouldn't be the Department of "No." But we also can't be the Department of "Yes." Good stewardship means partnering with faculty to choose sustainable, secure, and well-supported technology that best serves students. #HigherEd #ITLeadership #EdTe
Leadership is not a job title. If you are moving forward and no one is following, you are not leading, you are just walking. Influence is earned through trust, consistency, and listening, not position. #Leadership #ITLeadership
#itleadership #leadershipdevelopment #technologyleadership #higheredit #k12it #professionalgrowth #nced #servantleadership | Derek Miller
The Position Myth: Leadership Is Not a Job Title
One of the most common myths I still see in IT, especially in higher education and K-12 environments, is the belief that leadership only starts once y...
www.linkedin.com
January 8, 2026 at 12:37 AM
Leadership is not a job title. If you are moving forward and no one is following, you are not leading, you are just walking. Influence is earned through trust, consistency, and listening, not position. #Leadership #ITLeadership
Day 1 of #NCIIPS is in the books! Great guest speakers, productive conversations with vendors about new collaboration opportunities, and it was great reconnecting with peers while meeting new members. Looking forward to a full day of classes tomorrow! #NCED
#nciips #higheredit #nced #leadership | Derek Miller
Day one of the NC IIPS Summer 2026 Conference is coming to a close, and it has been a great start. We heard valuable insights from our guest speakers and had the opportunity to meet with several vendo...
www.linkedin.com
July 13, 2026 at 10:53 PM
Many tech projects stall because non IT leaders pull back early and miss their chance to shape the vision. Asking better questions builds clarity, reduces tension, and creates sustainable systems. Curiosity beats titles every time. What questions should leaders ask first?
#higheredit #itleadership #digitaltransformation #nced #itsolutions #techstrategy #leadershipdevelopment | Derek Miller
Teaching Non IT Leaders To Ask Better Questions
One of the most misunderstood parts of modern IT leadership is that every meaningful technology project depends on the people outside of IT just as muc...
www.linkedin.com
November 21, 2025 at 2:50 PM
Many tech projects stall because non IT leaders pull back early and miss their chance to shape the vision. Asking better questions builds clarity, reduces tension, and creates sustainable systems. Curiosity beats titles every time. What questions should leaders ask first?
Responsible means you do the work. Accountable means you own the outcome.
In IT, accountability is often assigned without authority. No control over vendors or budget, but full ownership when risk appears.
Who owns it after go-live?
#ITLeadership #Accountability #Leadership
In IT, accountability is often assigned without authority. No control over vendors or budget, but full ownership when risk appears.
Who owns it after go-live?
#ITLeadership #Accountability #Leadership
#itleadership #leadership #accountability #responsibility #technologyleadership #higheredit #riskmanagement #cio #itmanagement | Derek Miller
Responsible vs Accountable: The Line That Quietly Breaks IT Leaders
Early in our careers, most of us are rewarded for being responsible. We build the system. We fix the outage. We make it work. That ...
www.linkedin.com
February 15, 2026 at 9:36 PM
Responsible means you do the work. Accountable means you own the outcome.
In IT, accountability is often assigned without authority. No control over vendors or budget, but full ownership when risk appears.
Who owns it after go-live?
#ITLeadership #Accountability #Leadership
In IT, accountability is often assigned without authority. No control over vendors or budget, but full ownership when risk appears.
Who owns it after go-live?
#ITLeadership #Accountability #Leadership
Ice storms and outages are real world tests of business continuity. Can you shut systems down without power? Bring them back safely? Access critical info offline? What broke and what did you learn? Use the storm as a chance to improve.
#ITLeadership #BusinessContinuity #Resilience #NCED
#ITLeadership #BusinessContinuity #Resilience #NCED
#itleadership #businesscontinuity #disasterrecovery #resilience #cyberresilience #infrastructure #higheredit #edtech #operations #riskmanagement #incidentresponse #digitaltransformation #nced | Derek ...
When the Lights Go Out, Do Your Plans Still Work? Turning Winter Storms Into Business Continuity Tests
With ice storms and winter weather impacting power and connectivity across large parts of the co...
www.linkedin.com
January 25, 2026 at 2:51 AM
Ice storms and outages are real world tests of business continuity. Can you shut systems down without power? Bring them back safely? Access critical info offline? What broke and what did you learn? Use the storm as a chance to improve.
#ITLeadership #BusinessContinuity #Resilience #NCED
#ITLeadership #BusinessContinuity #Resilience #NCED
“It’s your baby.”
That phrase stuck with me during a systems issue. Later, my wife reframed it perfectly: you may not own the baby, but you know what to try when it’s crying.
IT leadership isn’t knowing everything. It’s staying curious, validating first, and helping while experts engage.
That phrase stuck with me during a systems issue. Later, my wife reframed it perfectly: you may not own the baby, but you know what to try when it’s crying.
IT leadership isn’t knowing everything. It’s staying curious, validating first, and helping while experts engage.
#itleadership #techleadership #incidentmanagement #teamculture #operationalexcellence #higheredit #leadershiplessons | Derek Miller
It’s Your Baby
During a high-stress systems issue, a comment was made to me that stuck. “It’s your baby.” I was being associated with a particular platform or system, and while I do not believe it wa...
www.linkedin.com
January 31, 2026 at 8:53 AM
“It’s your baby.”
That phrase stuck with me during a systems issue. Later, my wife reframed it perfectly: you may not own the baby, but you know what to try when it’s crying.
IT leadership isn’t knowing everything. It’s staying curious, validating first, and helping while experts engage.
That phrase stuck with me during a systems issue. Later, my wife reframed it perfectly: you may not own the baby, but you know what to try when it’s crying.
IT leadership isn’t knowing everything. It’s staying curious, validating first, and helping while experts engage.
Hear Joe’s story in our Heroes of Higher Ed series!
#HeroesOfHigherEd #HigherEducation #StudentSuccess #HigherEdIT http://my.sociabble.com/7pK9TfgYiZLR
#HeroesOfHigherEd #HigherEducation #StudentSuccess #HigherEdIT http://my.sociabble.com/7pK9TfgYiZLR
#heroesofhighered #highereducation #studentsuccess #higheredit | Ellucian
my.sociabble.com
September 5, 2026 at 1:00 PM
Hear Joe’s story in our Heroes of Higher Ed series!
#HeroesOfHigherEd #HigherEducation #StudentSuccess #HigherEdIT http://my.sociabble.com/7pK9TfgYiZLR
#HeroesOfHigherEd #HigherEducation #StudentSuccess #HigherEdIT http://my.sociabble.com/7pK9TfgYiZLR
Installed ≠ Implemented.
IT can build the infrastructure, configure authentication, secure it, test it, and get it working. But technical completion isn't organizational success.
Training. Adoption. Ownership. Value.
“Does it work?” is only the first question.
#CGCIO #ITLeadership #NCED
IT can build the infrastructure, configure authentication, secure it, test it, and get it working. But technical completion isn't organizational success.
Training. Adoption. Ownership. Value.
“Does it work?” is only the first question.
#CGCIO #ITLeadership #NCED
#cgcio #itleadership #technologyleadership #digitaltransformation #higheredit | Derek Miller
One lesson from my CGCIO journey has made me rethink what it means to call a technology project “complete.”
Installed is not the same as implemented.
I've seen this cycle more than once in IT.
A re...
lnkd.in
September 6, 2026 at 2:35 PM
Installed ≠ Implemented.
IT can build the infrastructure, configure authentication, secure it, test it, and get it working. But technical completion isn't organizational success.
Training. Adoption. Ownership. Value.
“Does it work?” is only the first question.
#CGCIO #ITLeadership #NCED
IT can build the infrastructure, configure authentication, secure it, test it, and get it working. But technical completion isn't organizational success.
Training. Adoption. Ownership. Value.
“Does it work?” is only the first question.
#CGCIO #ITLeadership #NCED
“The effective range of an excuse is zero.”
In IT, things break. Projects slip. Vendors fail. Mistakes happen.
Understand the cause, but don't let the explanation become the solution.
Own it. Learn from it. Fix it. Improve it.
Excuses don't reach objectives. Actions do.
#ITLeadership #NCED
In IT, things break. Projects slip. Vendors fail. Mistakes happen.
Understand the cause, but don't let the explanation become the solution.
Own it. Learn from it. Fix it. Improve it.
Excuses don't reach objectives. Actions do.
#ITLeadership #NCED
#itleadership #leadership #informationtechnology #higheredit #technologyleadership #accountability #professionaldevelopment #nced | Derek Miller
The Effective Range of an Excuse Is Zero
There’s an old military-style saying I’ve always liked:
“The effective range of an excuse is zero.”
In military terms, effective range is the distance at wh...
www.linkedin.com
August 10, 2026 at 7:27 PM
“The effective range of an excuse is zero.”
In IT, things break. Projects slip. Vendors fail. Mistakes happen.
Understand the cause, but don't let the explanation become the solution.
Own it. Learn from it. Fix it. Improve it.
Excuses don't reach objectives. Actions do.
#ITLeadership #NCED
In IT, things break. Projects slip. Vendors fail. Mistakes happen.
Understand the cause, but don't let the explanation become the solution.
Own it. Learn from it. Fix it. Improve it.
Excuses don't reach objectives. Actions do.
#ITLeadership #NCED
If your disaster recovery plan starts with “Call Bob” because Bob is the only person who knows how the system works...
Bob isn't just an employee. Bob is critical infrastructure. 😂
Documentation creates redundancy for knowledge, too.
#ITLeadership #SysAdmin #Cybersecurity
Bob isn't just an employee. Bob is critical infrastructure. 😂
Documentation creates redundancy for knowledge, too.
#ITLeadership #SysAdmin #Cybersecurity
#informationtechnology #itleadership #cybersecurity #businesscontinuity #disasterrecovery #documentation #higheredit #nced | Derek Miller
Documentation Is Infrastructure
If your disaster recovery plan includes calling Bob because he's the only person who knows how something works, congratulations.
Bob is now critical infrastructure. 😄...
www.linkedin.com
August 10, 2026 at 12:21 AM
If your disaster recovery plan starts with “Call Bob” because Bob is the only person who knows how the system works...
Bob isn't just an employee. Bob is critical infrastructure. 😂
Documentation creates redundancy for knowledge, too.
#ITLeadership #SysAdmin #Cybersecurity
Bob isn't just an employee. Bob is critical infrastructure. 😂
Documentation creates redundancy for knowledge, too.
#ITLeadership #SysAdmin #Cybersecurity