Toronto resident Jasmine Ault says Meta disabled her accounts overnight, without giving her a reason, and that she's been unable to get past their AI chatbots to speak to a human to resolve the error....

The hotel announced Wednesday morning that it is implementing a plan to avoid the use of artificial intelligence and bot-based customer service.

Hello! I'm a dickhead. Ah, that felt good. Like a nice, cold shower. In a place where it's warm. Don't ask me how you can get a shower in a desert. You'd have more luck doing that in a dessert. Hmm. But this is what we humos do best. Our brains are a remarkably efficient customer-service department dedicated to letting the world know what we think of ourselves.

Can we do anything for ourselves anymore? This video shows why the goal of corporate America, particularly tech companies, is to enslave us (we type on a computer that literally is watching us): People can't fix things anymore and are slaves to customer service when things go wrong, which in itself is transforming into AI madness. For example: We recently ordered a couple of products from Amazon.

ALT: Waiting: Bad Customer Service & Skeleton Writer

AI disclosure is moving from legal notice to customer experience design. Customers now meet AI in chats, product suggestions, service replies, and campaign content. A small label can build trust when it appears at the right moment. AI disclosure experience turns that label into a design choice. It helps your team decide what to disclose, […]

Someday we'll redesign the internet for tools like this. Until then, you're in for a wild ride.

Despite real progress on the pitch, key issues are hindering the club in a non-footballing sense. How can they be fixed?

🚨 New security alert: open-source IT service desk + customer support ticketing platform Zammad is seeing major scrutiny after Dutch researchers warned of two high-risk vulnerabilities with evidence of active exploitation. The Dutch Vulnerability Disclosure program (DIVD) reports that CISA has added both issues to the KEV (Known Exploited Vulnerabilities) catalog: • CVE-2026-102489 (Covers Zammad 6.3.0–6.5.4): session/workflow hijacking. Attackers may impersonate a legitimate user—potentially escalating to remote code execution (RCE) without needing full admin access up front. • CVE-2026-102490 (Covers Zammad 1.5.0–7.1.0-alpha): local privilege escalation. A local foothold can be turned into root-level control, accelerating lateral movement and persistence. DIVD’s advisory (DIVD-2026-00015) highlights that each flaw is already severe (8.7 and 8.5 CVSS), and chaining them could raise severity to ~9.4—meaning the real-world attack chain is even more dangerous. What to do now: upgrade to Zammad v7 ASAP, or isolate affected systems immediately. Also review logs and use DIVD’s provided log-check script + IoC validation to confirm compromise. #Zammad #CyberSecurity #KEV #VulnerabilityManagement #IncidentResponse #RCE