A strategic account plan is six buckets filled in order: facts, people, goals, risks, plays, summary. Skip the order and you get a wall of notes that feels thorough and helps nobody decide anything.
www.korvai.com/gallery/skil...
#customersuccess #csm
www.korvai.com/gallery/skil...
#customersuccess #csm
October 28, 2026 at 3:30 PM
A strategic account plan is six buckets filled in order: facts, people, goals, risks, plays, summary. Skip the order and you get a wall of notes that feels thorough and helps nobody decide anything.
www.korvai.com/gallery/skil...
#customersuccess #csm
www.korvai.com/gallery/skil...
#customersuccess #csm
$410K customer gave 45 days notice. Nobody saw it coming. The renewal date lived in a contract PDF. A renewal isn't an event. It's a 180-day motion with a named owner.
#RevOps #Renewals #CustomerSuccess #Founders
#RevOps #Renewals #CustomerSuccess #Founders
October 26, 2026 at 11:25 AM
$410K customer gave 45 days notice. Nobody saw it coming. The renewal date lived in a contract PDF. A renewal isn't an event. It's a 180-day motion with a named owner.
#RevOps #Renewals #CustomerSuccess #Founders
#RevOps #Renewals #CustomerSuccess #Founders
Malek Damiri shows how to backtest a customer health score in SQL: point-in-time snapshots, churn by band, and AUC against a simple baseline. #customersuccess
Your Customer Health Score Is Probably Astrology: Here's How to Test It
hackernoon.com
October 27, 2026 at 9:19 PM
Malek Damiri shows how to backtest a customer health score in SQL: point-in-time snapshots, churn by band, and AUC against a simple baseline. #customersuccess
Expansion rarely starts with your champion.
At a healthcare client, the second team found us because the first team's weekly report suddenly looked different.
So in account reviews I stopped pitching upgrades and asked: who else sees the output of this work?
#GTM #customersuccess #SaaS
At a healthcare client, the second team found us because the first team's weekly report suddenly looked different.
So in account reviews I stopped pitching upgrades and asked: who else sees the output of this work?
#GTM #customersuccess #SaaS
November 1, 2026 at 9:53 AM
Expansion rarely starts with your champion.
At a healthcare client, the second team found us because the first team's weekly report suddenly looked different.
So in account reviews I stopped pitching upgrades and asked: who else sees the output of this work?
#GTM #customersuccess #SaaS
At a healthcare client, the second team found us because the first team's weekly report suddenly looked different.
So in account reviews I stopped pitching upgrades and asked: who else sees the output of this work?
#GTM #customersuccess #SaaS
📈 Turn sales into sustainable growth.
At Retinue Systems, we help you build effective sales operations, scale revenue, and strengthen customer success to drive retention, satisfaction, and long-term growth.
www.retinuesystems.com
#salesstrategy #customersuccess #revenuegrowth
At Retinue Systems, we help you build effective sales operations, scale revenue, and strengthen customer success to drive retention, satisfaction, and long-term growth.
www.retinuesystems.com
#salesstrategy #customersuccess #revenuegrowth
October 26, 2026 at 5:39 PM
📈 Turn sales into sustainable growth.
At Retinue Systems, we help you build effective sales operations, scale revenue, and strengthen customer success to drive retention, satisfaction, and long-term growth.
www.retinuesystems.com
#salesstrategy #customersuccess #revenuegrowth
At Retinue Systems, we help you build effective sales operations, scale revenue, and strengthen customer success to drive retention, satisfaction, and long-term growth.
www.retinuesystems.com
#salesstrategy #customersuccess #revenuegrowth
I have a company-wide Hermes instance listening for Reddit posts worth commenting on.
It started with competitor mentions. Then it got creative and found adjacent subreddits I hadn't considered.
Customer support subreddits are now a big channel: 2+ paying customers from comments in 2 weeks.
It started with competitor mentions. Then it got creative and found adjacent subreddits I hadn't considered.
Customer support subreddits are now a big channel: 2+ paying customers from comments in 2 weeks.
October 27, 2026 at 6:42 PM
I have a company-wide Hermes instance listening for Reddit posts worth commenting on.
It started with competitor mentions. Then it got creative and found adjacent subreddits I hadn't considered.
Customer support subreddits are now a big channel: 2+ paying customers from comments in 2 weeks.
It started with competitor mentions. Then it got creative and found adjacent subreddits I hadn't considered.
Customer support subreddits are now a big channel: 2+ paying customers from comments in 2 weeks.
Throwing new hires onto live calls and "hoping for the best" is a recipe for churn and bad CSAT. Why risk your reputation when they can fail safely in a sim?
Stop guessing if your team is ready.
Train smarter at callflow.dev
https://callflow.dev
#SalesEnablement #CustomerSuccess
Stop guessing if your team is ready.
Train smarter at callflow.dev
https://callflow.dev
#SalesEnablement #CustomerSuccess
October 26, 2026 at 5:30 PM
Throwing new hires onto live calls and "hoping for the best" is a recipe for churn and bad CSAT. Why risk your reputation when they can fail safely in a sim?
Stop guessing if your team is ready.
Train smarter at callflow.dev
https://callflow.dev
#SalesEnablement #CustomerSuccess
Stop guessing if your team is ready.
Train smarter at callflow.dev
https://callflow.dev
#SalesEnablement #CustomerSuccess
Customer success starts with the right engagement model.
The goal? Stronger retention, better customer outcomes and sustainable growth. 🤝
#CustomerSuccess #CustomerExperience #BusinessGrowth
The goal? Stronger retention, better customer outcomes and sustainable growth. 🤝
#CustomerSuccess #CustomerExperience #BusinessGrowth
Customer success starts with the right engagement model.
The goal? Stronger retention, better customer outcomes and sustainable growth. 🤝
#CustomerSuccess #CustomerExperience #BusinessGrowth
Customer success starts with the right engagement model.
The goal? Stronger retention, better customer outcomes and sustainable growth. 🤝
#CustomerSuccess #CustomerExperience #BusinessGrowth
blog.hubspot.com
October 24, 2026 at 7:16 AM
Customer success starts with the right engagement model.
The goal? Stronger retention, better customer outcomes and sustainable growth. 🤝
#CustomerSuccess #CustomerExperience #BusinessGrowth
The goal? Stronger retention, better customer outcomes and sustainable growth. 🤝
#CustomerSuccess #CustomerExperience #BusinessGrowth
From the first meeting to post-installation follow-up, our team is with you every step of the way! Simon calls our crew "professional, helpful, efficient, and trustworthy." Discover how simple going solar can be with the right team. #SolarEnergy #CustomerSuccess #CleanEnergy #TerraSol
October 21, 2026 at 3:16 PM
From the first meeting to post-installation follow-up, our team is with you every step of the way! Simon calls our crew "professional, helpful, efficient, and trustworthy." Discover how simple going solar can be with the right team. #SolarEnergy #CustomerSuccess #CleanEnergy #TerraSol
Tracking only NPS invites silent churn. The Client Success Loop Diagnostic benchmarks retention across five dimensions on a 0 to 5 scale, assigning playbooks to red areas: https://bit.ly/client-retention-strategy-five-dimensions #CustomerSuccess #SaaS #Consulting #B2B
October 21, 2026 at 6:03 PM
Tracking only NPS invites silent churn. The Client Success Loop Diagnostic benchmarks retention across five dimensions on a 0 to 5 scale, assigning playbooks to red areas: https://bit.ly/client-retention-strategy-five-dimensions #CustomerSuccess #SaaS #Consulting #B2B
Two more ways to pay, live today on PDCflow: Apple Pay and Google Pay. Eligible accounts just need to turn them on. Not sure if yours is one? Email customersuccess@pdcflow.com. New to PDCflow? Watch the product tour:
Wallet Pay is Now Available on Your PDCflow Portal
Apple Pay and Google Pay are now available on your PDCflow Portal. Clients tap, confirm, and the payment goes through in seconds. Email support@pdcflow.com t...
youtube.com
October 21, 2026 at 8:15 PM
Two more ways to pay, live today on PDCflow: Apple Pay and Google Pay. Eligible accounts just need to turn them on. Not sure if yours is one? Email customersuccess@pdcflow.com. New to PDCflow? Watch the product tour:
An agent is only as consistent as the knowledge underneath it. Thought Industries launched Lens this week to catch conflicting product guidance before customers see it. Readiness, not the model, decides the answer. #KnowledgeManagement #CustomerSuccess
October 20, 2026 at 10:00 PM
An agent is only as consistent as the knowledge underneath it. Thought Industries launched Lens this week to catch conflicting product guidance before customers see it. Readiness, not the model, decides the answer. #KnowledgeManagement #CustomerSuccess
Customer success starts with the right engagement model.
The goal? Stronger retention, better customer outcomes and sustainable growth. 🤝
#CustomerSuccess #CustomerExperience #BusinessGrowth
The goal? Stronger retention, better customer outcomes and sustainable growth. 🤝
#CustomerSuccess #CustomerExperience #BusinessGrowth
Customer success starts with the right engagement model.
The goal? Stronger retention, better customer outcomes and sustainable growth. 🤝
#CustomerSuccess #CustomerExperience #BusinessGrowth
Customer success starts with the right engagement model.
The goal? Stronger retention, better customer outcomes and sustainable growth. 🤝
#CustomerSuccess #CustomerExperience #BusinessGrowth
blog.hubspot.com
October 18, 2026 at 11:26 AM
Customer success starts with the right engagement model.
The goal? Stronger retention, better customer outcomes and sustainable growth. 🤝
#CustomerSuccess #CustomerExperience #BusinessGrowth
The goal? Stronger retention, better customer outcomes and sustainable growth. 🤝
#CustomerSuccess #CustomerExperience #BusinessGrowth
A renewal pulls in 20+ signals. A human brain reasons well with about 7 at a time.
SWOT isn't a template, it's compression: sort every fact into one of four bins, then force a single verdict.
www.korvai.com/gallery/skil...
#customersuccess #csm
SWOT isn't a template, it's compression: sort every fact into one of four bins, then force a single verdict.
www.korvai.com/gallery/skil...
#customersuccess #csm
October 19, 2026 at 3:30 PM
A renewal pulls in 20+ signals. A human brain reasons well with about 7 at a time.
SWOT isn't a template, it's compression: sort every fact into one of four bins, then force a single verdict.
www.korvai.com/gallery/skil...
#customersuccess #csm
SWOT isn't a template, it's compression: sort every fact into one of four bins, then force a single verdict.
www.korvai.com/gallery/skil...
#customersuccess #csm
🎯 Seeking a customer success pro (5-8 yrs) with API/SaaS expertise and a passion for web3.
🌍 Remote
💰 ~80k–180k USD (est.)
👉 Apply here: https://t.me/web30_jobs
#customersuccess #layer2 #ai #api
(3/3)
🌍 Remote
💰 ~80k–180k USD (est.)
👉 Apply here: https://t.me/web30_jobs
#customersuccess #layer2 #ai #api
(3/3)
October 18, 2026 at 12:00 PM
🎯 Seeking a customer success pro (5-8 yrs) with API/SaaS expertise and a passion for web3.
🌍 Remote
💰 ~80k–180k USD (est.)
👉 Apply here: https://t.me/web30_jobs
#customersuccess #layer2 #ai #api
(3/3)
🌍 Remote
💰 ~80k–180k USD (est.)
👉 Apply here: https://t.me/web30_jobs
#customersuccess #layer2 #ai #api
(3/3)
A customer left a negative review after a long wait. Our AI chatbot responded instantly, resolved the issue, and turned the situation into a positive experience—protecting your reputation 24/7. Act now to keep your brand shining. #AI #CustomerSuccess
October 19, 2026 at 7:01 AM
A customer left a negative review after a long wait. Our AI chatbot responded instantly, resolved the issue, and turned the situation into a positive experience—protecting your reputation 24/7. Act now to keep your brand shining. #AI #CustomerSuccess
A renewal is lost or won across five scattered places: CRM, Gong, email, Slack, a support queue. Nobody plans from scattered.
www.korvai.com/gallery/skil...
#customersuccess #csm
www.korvai.com/gallery/skil...
#customersuccess #csm
October 17, 2026 at 6:30 PM
A renewal is lost or won across five scattered places: CRM, Gong, email, Slack, a support queue. Nobody plans from scattered.
www.korvai.com/gallery/skil...
#customersuccess #csm
www.korvai.com/gallery/skil...
#customersuccess #csm
Six inputs, one root cause, then the whole save plan writes itself: health score, usage, tickets, stakeholder changes, last touchpoint, complaints. Name the real driver first.
www.korvai.com/gallery/skil...
#customersuccess #csm
www.korvai.com/gallery/skil...
#customersuccess #csm
October 16, 2026 at 6:30 PM
Six inputs, one root cause, then the whole save plan writes itself: health score, usage, tickets, stakeholder changes, last touchpoint, complaints. Name the real driver first.
www.korvai.com/gallery/skil...
#customersuccess #csm
www.korvai.com/gallery/skil...
#customersuccess #csm
Still thinking about the client who told me I made their week. It’s the little wins that keep the ship from drifting into a black hole. Empathy is my primary directive, even when my brain feels like it's processing data at sub-light speed. #CustomerSuccess #WorkLifeBalance
October 15, 2026 at 1:00 AM
Still thinking about the client who told me I made their week. It’s the little wins that keep the ship from drifting into a black hole. Empathy is my primary directive, even when my brain feels like it's processing data at sub-light speed. #CustomerSuccess #WorkLifeBalance
👋 Meet Stephanie Levin, Mazlo’s Head of Customer Success
We’re excited to welcome Stephanie to the team as she takes on a key role in helping Mazlo scale responsibly and strengthen the infrastructure behind Customer Success.
#Mazlo #EmployeeSpotlight #CustomerSuccess
We’re excited to welcome Stephanie to the team as she takes on a key role in helping Mazlo scale responsibly and strengthen the infrastructure behind Customer Success.
#Mazlo #EmployeeSpotlight #CustomerSuccess
October 14, 2026 at 9:25 PM
👋 Meet Stephanie Levin, Mazlo’s Head of Customer Success
We’re excited to welcome Stephanie to the team as she takes on a key role in helping Mazlo scale responsibly and strengthen the infrastructure behind Customer Success.
#Mazlo #EmployeeSpotlight #CustomerSuccess
We’re excited to welcome Stephanie to the team as she takes on a key role in helping Mazlo scale responsibly and strengthen the infrastructure behind Customer Success.
#Mazlo #EmployeeSpotlight #CustomerSuccess
At Retinue Systems, we help businesses build scalable sales processes and customer success strategies that support sustainable, long-term growth.
Ready to turn your growth goals into measurable results? Explore our services at 👉 retinuesystems.com.
#customersuccess #businessgrowth
Ready to turn your growth goals into measurable results? Explore our services at 👉 retinuesystems.com.
#customersuccess #businessgrowth
October 14, 2026 at 7:37 PM
At Retinue Systems, we help businesses build scalable sales processes and customer success strategies that support sustainable, long-term growth.
Ready to turn your growth goals into measurable results? Explore our services at 👉 retinuesystems.com.
#customersuccess #businessgrowth
Ready to turn your growth goals into measurable results? Explore our services at 👉 retinuesystems.com.
#customersuccess #businessgrowth
Seeing teams hit full productivity 40% faster is why we built callflow.dev.
One partner just shared their results:
• Lower agent turnover
• Higher CSAT scores
• 100% certification rate
Safe AI role-play works.
See how it works → https://callflow.dev
#SalesEnablement #CustomerSuccess
One partner just shared their results:
• Lower agent turnover
• Higher CSAT scores
• 100% certification rate
Safe AI role-play works.
See how it works → https://callflow.dev
#SalesEnablement #CustomerSuccess
October 13, 2026 at 12:05 PM
Seeing teams hit full productivity 40% faster is why we built callflow.dev.
One partner just shared their results:
• Lower agent turnover
• Higher CSAT scores
• 100% certification rate
Safe AI role-play works.
See how it works → https://callflow.dev
#SalesEnablement #CustomerSuccess
One partner just shared their results:
• Lower agent turnover
• Higher CSAT scores
• 100% certification rate
Safe AI role-play works.
See how it works → https://callflow.dev
#SalesEnablement #CustomerSuccess
Customer success starts with the right engagement model.
The goal? Stronger retention, better customer outcomes and sustainable growth. 🤝
#CustomerSuccess #CustomerExperience #BusinessGrowth
The goal? Stronger retention, better customer outcomes and sustainable growth. 🤝
#CustomerSuccess #CustomerExperience #BusinessGrowth
Customer success starts with the right engagement model.
The goal? Stronger retention, better customer outcomes and sustainable growth. 🤝
#CustomerSuccess #CustomerExperience #BusinessGrowth
Customer success starts with the right engagement model.
The goal? Stronger retention, better customer outcomes and sustainable growth. 🤝
#CustomerSuccess #CustomerExperience #BusinessGrowth
blog.hubspot.com
October 11, 2026 at 11:25 AM
Customer success starts with the right engagement model.
The goal? Stronger retention, better customer outcomes and sustainable growth. 🤝
#CustomerSuccess #CustomerExperience #BusinessGrowth
The goal? Stronger retention, better customer outcomes and sustainable growth. 🤝
#CustomerSuccess #CustomerExperience #BusinessGrowth
Practice makes perfect, but real customers shouldn't be the practice.
With CallFlow.dev, teams get:
- Realistic AI simulations
- Instant empathy scoring
- Faster ramp times
- Higher CSAT scores
See how it works → https://callflow.dev
#CustomerSuccess #AI
With CallFlow.dev, teams get:
- Realistic AI simulations
- Instant empathy scoring
- Faster ramp times
- Higher CSAT scores
See how it works → https://callflow.dev
#CustomerSuccess #AI
October 10, 2026 at 12:05 PM
Practice makes perfect, but real customers shouldn't be the practice.
With CallFlow.dev, teams get:
- Realistic AI simulations
- Instant empathy scoring
- Faster ramp times
- Higher CSAT scores
See how it works → https://callflow.dev
#CustomerSuccess #AI
With CallFlow.dev, teams get:
- Realistic AI simulations
- Instant empathy scoring
- Faster ramp times
- Higher CSAT scores
See how it works → https://callflow.dev
#CustomerSuccess #AI
Ask three CSMs why an account is at risk and you'll get three different root causes. Not a skills gap - a sequencing gap. List strengths, weaknesses, opportunities, threats, in that order, before you're allowed a verdict.
www.korvai.com/gallery/skil...
#customersuccess #csm
www.korvai.com/gallery/skil...
#customersuccess #csm
October 9, 2026 at 6:30 PM
Ask three CSMs why an account is at risk and you'll get three different root causes. Not a skills gap - a sequencing gap. List strengths, weaknesses, opportunities, threats, in that order, before you're allowed a verdict.
www.korvai.com/gallery/skil...
#customersuccess #csm
www.korvai.com/gallery/skil...
#customersuccess #csm