Here’s to a New Year full of potential! May 2025 bring exciting challenges and groundbreaking achievements. Happy New Year! #SDVOSB #GovCX #Intelliworx

The ethics issues government employees ask about most are consistent. Agencies can use this data to prioritize training and streamline reviews.
#GovernmentModernization #GovTech #FinancialDisclosure #GovCX
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CX isn’t just for customers—it’s for civil servants too. Agencies fostering engagement create better experiences for employees AND constituents. #CustomerExperience #GovCX #EmployeeExperience
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As an anthropologist, I remain mindful of the complexity of life’s circumstances. In many projects, I have witnessed people’s unease with personalised services. When is a proactive approach too intrusive? Where's the line between personal & private? journal.govcx.org/bringing-ant...

"Civil servants often fail to recognize how deeply public administration engages in influencing human behavior. To do so effectively, they need to understand behavior. The uncomfortable reality is — they often do not" journal.govcx.org/bringing-ant...