A wave of abusive consumers has prompted authorities to introduce the country’s first ordinance to protect service industry employees

A wave of abusive consumers has prompted authorities to introduce the country’s first ordinance to protect service industry employees

They say in Japan, "the customer is God.” But lately some of those gods have been acting like little demons. Now harassing clerks and demanding they bow down and apologize could cost you big.

A wave of abusive consumers has prompted authorities to introduce the country’s first ordinance to protect service industry employees

Nos últimos dois anos, quase metade das pessoas do setor de serviços sofreu 'kasuhara', assédio cometido por clientes.

土下座を要求してくるクレーマー・カスハラの法的問題と対応方法

A wave of abusive consumers has prompted authorities to introduce the country’s first ordinance to protect service industry employees

Egregious customer behavior toward service providers has come to be labeled kasuhara, or “customer harassment,” in Japan, with moves on the legal and regulatory front aiming to tackle the issue. A con...

A wave of abusive consumers has prompted authorities to introduce the country’s first ordinance to protect service industry employees

Introduction: When Technology Steps Between Rage and Reality Customer service has long been a pressure cooker. Angry voices, sharp words, and relentless complaints often land directly on human ears, leaving emotional damage that rarely shows up in reports. In Japan, this issue has a name, customer harassment, commonly shortened to “kasuhara,” and it has reached a point where policy makers and corporations can no longer look away.

Ascend Co., Ltd. introduces new solutions, "RecACE plus" and "KasuHara ZERO", to combat customer harassment effectively, integrating phone recording and employee education.

Tokio geht hart gegen „Kasuhara“ vor, da immer mehr Kunden Mitarbeiter beleidigenhttps://www.theguardian.com/world/2024/oct/08/japan-tokyo-kasuhara-customer-harassment-crackdown

Le "KasuHara", ou harcèlement client, émerge au Japon depuis une décennie, révélant des abus graves envers les employés dans divers secteurs. Ce problème, ancré dans une culture du service extrême, entraîne détresse émotionnelle et difficultés professionnelles. Des mesures législatives et des politiques d'entreprise s'élaborent, visant à rétablir équilibre et respect mutuel.