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The Ritual of Over-Explaining to Customer Service Reps Who Gave Up 3 Minutes Ago
open.substack.com/pub/bradleys...
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#PunchlineOfTheWeek
The Ritual of Over-Explaining to Customer Service Reps Who Gave Up 3 Minutes Ago
I’m Not Yelling, I’m Just Passionately Explaining the Same Thing Again
open.substack.com
July 27, 2025 at 10:28 AM