#ServiceCulture
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nealwoodson.bsky.social
“The mission of business is to help people.” Hmmm, seems I’ve heard that before.
Perhaps here: nealwoodson.net/gas/

#service #serviceculture #humanexperience
April 6, 2026 at 11:04 AM
centerprise.bsky.social
Guests remember how your staff made them feel. Your staff remembers how you made them feel. Restaurant owners, your leadership shows up in every review.

⭐ DM us to Schedule a Call with Tracy.

#RestaurantOwner #GMLeadership #EmployeeEngagement #ServiceCulture #CuringtonEnterprise
March 31, 2026 at 3:00 PM
nealwoodson.bsky.social
Customer success begins with employee success
churnzero.com/blog/custome...
#service #serviceculture #success
Customer Success Starts Within: 6 Ways to Put Employees First
If you put your employees first, the customer effectively comes first by default.
churnzero.com
February 12, 2026 at 12:09 PM
mrschnock.bsky.social
La Ville de Montréal lance un concours pour une œuvre d’art public intégrée à la Bibliothèque Éva Circé-Côté (CA)

#artvisuel #concoursartpublic #cultureville #montreal #bibliotheque #bureaudartpublic #serviceculture #OeuvreDArt #brouhaha

brouhahaculture.wordpress.com/2026/01/21/l...
La Ville de Montréal lance un concours pour une œuvre d’art public intégrée à la Bibliothèque Éva Circé-Côté (CA)
Le présent concours s’inscrit dans le cadre du projet de rénovation et d’agrandissement de la bibliothèque Saint-Charles qui sera renommée Éva-Circé-Côté à son ouverture, dans l’arrondissement du S…
brouhahaculture.wordpress.com
January 22, 2026 at 2:21 AM
nealwoodson.bsky.social
What happens inside your house impacts what happens outside of it.
#culture #customerexperience #serviceculture
January 21, 2026 at 10:55 AM
moniquehayward.bsky.social
Great hospitality comes from people, but consistency depends on shared understanding and not memory alone.
medium.com/p/when-the-s...
#Hospitality #Restaurants #Leadership #Operations #ServiceCulture
When the System Lives Only in Someone’s Head, Everyone’s at Risk
There’s a moment every restaurant operator dreads.
medium.com
January 17, 2026 at 10:05 PM
nealwoodson.bsky.social
Fact: You cannot know customer problems without talking to customers and then going out and experiencing what they experience.
#customerexperience #serviceculture
November 10, 2025 at 9:00 PM
nealwoodson.bsky.social
Big company customer service has evolved to be pointless
seths.blog/2025/09/to-b...
#service #serviceculture #humanexperience
To be heard
Big company customer service has evolved to be pointless, a useless shadow of its former self. Big companies can’t take responsibility, only humans can. And when we depersonalize our interact…
seths.blog
October 2, 2025 at 11:03 AM
nealwoodson.bsky.social
Customer Service Essentials, Part 2: The Power of Service Focus
www.greylockglass.com/small-biz-ba...
#service #serviceculture
Small Biz Basics: Customer Service Essentials, II
Is bad customer service sabotaging your business? Our latest piece dives deep into the signs, consequences, and solutions. From the front lines with disgruntled customers to the behind-the-scenes d…
www.greylockglass.com
September 18, 2025 at 10:40 AM
nealwoodson.bsky.social
Customer Service Essentials, Part 1: The Power of Personal Touch
www.greylockglass.com/small-biz-ba...
#service #serviceculture
Small Biz Basics: Customer Service Essentials, I
Small family and independently owned shops and restaurants can absolutely compete with the chains and big box stores — by working their strengths. In an age of automation and corporatization, the p…
www.greylockglass.com
September 17, 2025 at 9:28 AM
nealwoodson.bsky.social
Taking care of the people who take care of the people is how to get your boat moving smoothly. When everyone rows together to serve each other, your whole organization can best serve the customer.
#serviceculture #leadership
@tom-peters.bsky.social
September 15, 2025 at 11:23 AM
nealwoodson.bsky.social
Service is free.
seths.blog/2021/12/cust...
#service #serviceculture #humanexperience
Customer service is free
Most large organizations would disagree. They hire cheap labor to answer the phone. They install recordings to mollify people who are on hold for hours. They measure the cost of the call center and…
seths.blog
September 11, 2025 at 2:05 PM
nealwoodson.bsky.social
Wowing Second, a Service Strategy for Our Time
nealwoodson.net/2016/01/20/s...
#service #serviceculture #humanexperience
A Service Strategy for Our Time
It would seem many brands have put all of their service strategy eggs into what very well may be the wrong baskets of trying to delight and ‘wow’ customers.  Now, I am not saying I think delighting…
nealwoodson.net
September 9, 2025 at 11:19 AM
nealwoodson.bsky.social
How to Build a Compassionate Workplace and the Benefits of Doing It
greatergood.berkeley.edu/article/item...
#compassion #humanexperience #serviceculture
How to Build a Compassionate Workplace
There are many ways that organizations can show they care for their people and the world—and many benefits to doing so.
greatergood.berkeley.edu
August 28, 2025 at 11:59 AM
nealwoodson.bsky.social
There are those that think that service isn’t noble, but nothing could be further from the truth.
nealwoodson.net/2025/08/05/i...
#service #serviceculture
Inglorious service? No. It’s all glorious.
“I think offensive line play in general is really a position of service; you don’t really have stats, you don’t have the glory of scoring touchdowns.” -Jason Kelce, center, Philadelphia…
nealwoodson.net
August 19, 2025 at 10:39 AM
nealwoodson.bsky.social
When you have a great culture, people want the organization to succeed … and … they want to be part of it.
#culture #leadership #serviceculture
August 8, 2025 at 10:44 AM
nealwoodson.bsky.social
Customers are people, not targets, prospects, or accounts—people. And without those people, there’s no business. Period. So, strategic priority #1: treat those people with extreme care.
#service #serviceculture #customerexperience
July 11, 2025 at 11:38 AM
nealwoodson.bsky.social
Are your employees thinking about people or just performing tasks? Good service requires both.
nealwoodson.net/2025/06/17/w...
#service #serviceculture #customerexperience
What were they thinking? Apparently, nothing at all.
On a recent stop at a coffee shop, I walked in and the barista was chatting with their teammates. So I stood patiently waiting to be helped. This made me pause. Were any of these employees consider…
nealwoodson.net
July 8, 2025 at 11:23 AM
nealwoodson.bsky.social
A hospitality approach makes interactions warm rather than clinical and signals a desire for relationship …the key to long-term business success.
#hospitality #service #serviceculture
June 27, 2025 at 9:52 AM
nealwoodson.bsky.social
Diligence and vigilance. The keys to customer wow.
nealwoodson.net/2025/06/03/d...
#service #serviceculture #customerexperience
nealwoodson.net
June 17, 2025 at 10:07 AM
nealwoodson.bsky.social
Business is an institution that humans created for humans. It is all about providing things and actions that benefit people. Thus, without people (customers), there is no business.
#service #serviceculture #humanexperience
June 9, 2025 at 3:51 PM
nealwoodson.bsky.social
Service isn’t just customer service, it’s everywhere at almost any time in our lives, but we rarely recognize its importance.
nealwoodson.net/2025/04/22/s...
#service #serviceculture
Service.  It’s more than customer service.
Service is making coffee for the house in the morning. It is taking the kids to school. It is helping a colleague with a report. It is sharing a great idea for process improvement. It is picking up…
nealwoodson.net
May 11, 2025 at 11:44 AM
nealwoodson.bsky.social
Service. It’s more than customer service.
nealwoodson.net/2025/04/22/s...
#service #serviceculture
Service.  It’s more than customer service.
Service is making coffee for the house in the morning. It is taking the kids to school. It is helping a colleague with a report. It is sharing a great idea for process improvement. It is picking up…
nealwoodson.net
May 6, 2025 at 10:29 AM
nealwoodson.bsky.social
Profit is an outcome and you don’t get outcomes by focusing on them, you must focus on what it takes to get them. Thus, companies should focus on service excellence because that’s where profit outcomes come from.
#service #serviceculture
April 7, 2025 at 5:56 PM
nealwoodson.bsky.social
You must lead by example. If you want to see something in your team, you must be it for them.
#leadership #service #serviceculture
March 21, 2025 at 10:49 AM