My book is out! Order it today!
#Lesotho
#SouthAfrica
#LesothoHighlandsWaterProject
#History
#Apartheid
#ColdWar
#Development
#ServiceDelivery
#Lesotho
#SouthAfrica
#LesothoHighlandsWaterProject
#History
#Apartheid
#ColdWar
#Development
#ServiceDelivery
February 6, 2026 at 9:11 PM
My book is out! Order it today!
#Lesotho
#SouthAfrica
#LesothoHighlandsWaterProject
#History
#Apartheid
#ColdWar
#Development
#ServiceDelivery
#Lesotho
#SouthAfrica
#LesothoHighlandsWaterProject
#History
#Apartheid
#ColdWar
#Development
#ServiceDelivery
Honored to be on this list and recommend these people to anyone interested in #civictech #servicedelivery #opendata #PiTech #PiAI.
first draft of a lil civic tech starter pack! focused on practitioners, might do another one on other parts of the ecosystem later.
go.bsky.app/Dw5gEA1
go.bsky.app/Dw5gEA1
November 17, 2024 at 12:31 AM
Honored to be on this list and recommend these people to anyone interested in #civictech #servicedelivery #opendata #PiTech #PiAI.
A real privilege to present the overview of a 3-year evaluation of St Basils Transition Hub service to Birmingham City Council today alongside @georgiabird.bsky.social
#youthhomelessness #servicedelivery #serviceevaluation #strengthsbased #implementation
#youthhomelessness #servicedelivery #serviceevaluation #strengthsbased #implementation
December 12, 2024 at 2:36 PM
A real privilege to present the overview of a 3-year evaluation of St Basils Transition Hub service to Birmingham City Council today alongside @georgiabird.bsky.social
#youthhomelessness #servicedelivery #serviceevaluation #strengthsbased #implementation
#youthhomelessness #servicedelivery #serviceevaluation #strengthsbased #implementation
⚡ Manual incident handling is so last decade!
Read More : www.callgoose.com/u/ic
#IncidentManagement #AutoRemediation #Automation #ITOperations #DowntimeReduction #ITSM #ServiceDelivery #Callgoose #DigitalTransformation #TechInnovation #MSP #ITSupport #CloudOps #BusinessContinuity
Read More : www.callgoose.com/u/ic
#IncidentManagement #AutoRemediation #Automation #ITOperations #DowntimeReduction #ITSM #ServiceDelivery #Callgoose #DigitalTransformation #TechInnovation #MSP #ITSupport #CloudOps #BusinessContinuity
October 22, 2025 at 5:13 AM
⚡ Manual incident handling is so last decade!
Read More : www.callgoose.com/u/ic
#IncidentManagement #AutoRemediation #Automation #ITOperations #DowntimeReduction #ITSM #ServiceDelivery #Callgoose #DigitalTransformation #TechInnovation #MSP #ITSupport #CloudOps #BusinessContinuity
Read More : www.callgoose.com/u/ic
#IncidentManagement #AutoRemediation #Automation #ITOperations #DowntimeReduction #ITSM #ServiceDelivery #Callgoose #DigitalTransformation #TechInnovation #MSP #ITSupport #CloudOps #BusinessContinuity
Return home view: Good to know that amid all of #CA State Gov agencies IT and Ops Systems dysfunction (look it up 🫢) the City of #Sacramento Parks & Rec still manages effective #ServiceDelivery 🤣
June 19, 2026 at 4:18 AM
Return home view: Good to know that amid all of #CA State Gov agencies IT and Ops Systems dysfunction (look it up 🫢) the City of #Sacramento Parks & Rec still manages effective #ServiceDelivery 🤣
Priority aging turned on too early makes everything look urgent, which means nothing is. Get to 90-95% of tickets under 45 days FIRST. Then use aging as the backstop. Save this for ops planning.
#MSP #ServiceDelivery #TechnicalDebt
#MSP #ServiceDelivery #TechnicalDebt
September 23, 2026 at 5:00 PM
Priority aging turned on too early makes everything look urgent, which means nothing is. Get to 90-95% of tickets under 45 days FIRST. Then use aging as the backstop. Save this for ops planning.
#MSP #ServiceDelivery #TechnicalDebt
#MSP #ServiceDelivery #TechnicalDebt
Loved being part of this research to help unlock the potential of #AI in third sector support service delivery. Read the report for inspiration, practical tips & resources www.healthia.services/insight/ai-r...
#AI #Charity #ServiceDelivery #DigitalTransformation #ServiceDesign
#Healthcare
#AI #Charity #ServiceDelivery #DigitalTransformation #ServiceDesign
#Healthcare
Healthia - service design and digital change
www.healthia.services
November 20, 2024 at 4:39 PM
Loved being part of this research to help unlock the potential of #AI in third sector support service delivery. Read the report for inspiration, practical tips & resources www.healthia.services/insight/ai-r...
#AI #Charity #ServiceDelivery #DigitalTransformation #ServiceDesign
#Healthcare
#AI #Charity #ServiceDelivery #DigitalTransformation #ServiceDesign
#Healthcare
Great piece by @kirstywrites.bsky.social. We covered this exact topic in our recent research into #AI in support #ServiceDelivery in UK charities. For more case studies, plus insights, tips and principles for using AI in service delivery see www.healthia.services/insight/ai-r...
December 2, 2024 at 1:46 PM
Great piece by @kirstywrites.bsky.social. We covered this exact topic in our recent research into #AI in support #ServiceDelivery in UK charities. For more case studies, plus insights, tips and principles for using AI in service delivery see www.healthia.services/insight/ai-r...
Two tickets, two bounties, every week: oldest ticket + most hours logged. $25-$40 gift card to whoever closes it. Gamify technical debt and watch it disappear. Save this and run it on Monday.
#MSPOwner #ServiceDelivery #TechnicalDebt
#MSPOwner #ServiceDelivery #TechnicalDebt
September 21, 2026 at 6:00 PM
Two tickets, two bounties, every week: oldest ticket + most hours logged. $25-$40 gift card to whoever closes it. Gamify technical debt and watch it disappear. Save this and run it on Monday.
#MSPOwner #ServiceDelivery #TechnicalDebt
#MSPOwner #ServiceDelivery #TechnicalDebt
Last on this for now: If @thedemcoalition.bsky.social Party Leadership is not by now actively embracing the effective #Playbook established my #Mamdani + other recent 21stC NEW DEAL #Dems who are being elected nationwide, then they probably should Leave. #Courage #RuthlessMessaging #ServiceDelivery
July 1, 2026 at 4:58 AM
Last on this for now: If @thedemcoalition.bsky.social Party Leadership is not by now actively embracing the effective #Playbook established my #Mamdani + other recent 21stC NEW DEAL #Dems who are being elected nationwide, then they probably should Leave. #Courage #RuthlessMessaging #ServiceDelivery
Priority aging is one of the most powerful service desk tools available.
The gate: 90-95% of tickets under 45 days.
Earn it first.
Then turn it on.
#ServiceDelivery #TechnicalDebt
The gate: 90-95% of tickets under 45 days.
Earn it first.
Then turn it on.
#ServiceDelivery #TechnicalDebt
September 20, 2026 at 9:00 PM
Priority aging is one of the most powerful service desk tools available.
The gate: 90-95% of tickets under 45 days.
Earn it first.
Then turn it on.
#ServiceDelivery #TechnicalDebt
The gate: 90-95% of tickets under 45 days.
Earn it first.
Then turn it on.
#ServiceDelivery #TechnicalDebt
⚡ Manual incident handling is so last decade!
Read More : www.callgoose.com/u/ic
#IncidentManagement #AutoRemediation #Automation #ITOperations #DowntimeReduction #ITSM #ServiceDelivery #Callgoose #DigitalTransformation #TechInnovation #MSP #ITSupport #CloudOps #BusinessContinuity
Read More : www.callgoose.com/u/ic
#IncidentManagement #AutoRemediation #Automation #ITOperations #DowntimeReduction #ITSM #ServiceDelivery #Callgoose #DigitalTransformation #TechInnovation #MSP #ITSupport #CloudOps #BusinessContinuity
August 13, 2025 at 8:42 AM
⚡ Manual incident handling is so last decade!
Read More : www.callgoose.com/u/ic
#IncidentManagement #AutoRemediation #Automation #ITOperations #DowntimeReduction #ITSM #ServiceDelivery #Callgoose #DigitalTransformation #TechInnovation #MSP #ITSupport #CloudOps #BusinessContinuity
Read More : www.callgoose.com/u/ic
#IncidentManagement #AutoRemediation #Automation #ITOperations #DowntimeReduction #ITSM #ServiceDelivery #Callgoose #DigitalTransformation #TechInnovation #MSP #ITSupport #CloudOps #BusinessContinuity
Putting the word #collaboration out there to replace “partnership” as the challenges with public sector/Third Sector budgeting increase. A tweak to the Christie principles which suggests more work across organisations to ensure #sustainable #servicedelivery for #communities
November 13, 2024 at 9:23 PM
Putting the word #collaboration out there to replace “partnership” as the challenges with public sector/Third Sector budgeting increase. A tweak to the Christie principles which suggests more work across organisations to ensure #sustainable #servicedelivery for #communities
Technical debt won't clear itself during normal workflow. You need dedicated hunt time. Swarming Sprint or Pinpoint Sprint — which one does your shop need right now? Drop it below.
#MSPOwner #ServiceDelivery #ITOps #TechnicalDebt
#MSPOwner #ServiceDelivery #ITOps #TechnicalDebt
September 16, 2026 at 6:21 AM
Technical debt won't clear itself during normal workflow. You need dedicated hunt time. Swarming Sprint or Pinpoint Sprint — which one does your shop need right now? Drop it below.
#MSPOwner #ServiceDelivery #ITOps #TechnicalDebt
#MSPOwner #ServiceDelivery #ITOps #TechnicalDebt
The Pinpoint Sprint: one tech, one ticket, zero distractions.
Named target.
Defined mission.
The rogue that's been aging for weeks disappears in 48 hours.
#MSP #ServiceDelivery
Named target.
Defined mission.
The rogue that's been aging for weeks disappears in 48 hours.
#MSP #ServiceDelivery
September 19, 2026 at 2:00 PM
The Pinpoint Sprint: one tech, one ticket, zero distractions.
Named target.
Defined mission.
The rogue that's been aging for weeks disappears in 48 hours.
#MSP #ServiceDelivery
Named target.
Defined mission.
The rogue that's been aging for weeks disappears in 48 hours.
#MSP #ServiceDelivery
The team didn't create the technical debt.
The absence of a system that made it visible and manageable created it.
That's actually good news — systems can be built.
www.mannypalachuk.com/it-service-r...
#MSPOwner #ServiceDelivery
The absence of a system that made it visible and manageable created it.
That's actually good news — systems can be built.
www.mannypalachuk.com/it-service-r...
#MSPOwner #ServiceDelivery
The IT Service Run Guide⢠Masterclass
The IT Service Run Guide⢠(ITSRG) is the comprehensive 9-module certification that gives your team every rule, workflow, and standard your service desk runs on â the operating manual your PSA never gave you. Built for teams from 1 to 100+
www.mannypalachuk.com
September 25, 2026 at 1:30 PM
The team didn't create the technical debt.
The absence of a system that made it visible and manageable created it.
That's actually good news — systems can be built.
www.mannypalachuk.com/it-service-r...
#MSPOwner #ServiceDelivery
The absence of a system that made it visible and manageable created it.
That's actually good news — systems can be built.
www.mannypalachuk.com/it-service-r...
#MSPOwner #ServiceDelivery
6/6
#GCMA #ServicePlaybook #CrowdManagement #EventSafety #ServiceDelivery #LiveEvents #CrowdSafety #EventOperations #SaferCrowdsSaferVenues #CrowdProfs #GlobalCrowds
#GCMA #ServicePlaybook #CrowdManagement #EventSafety #ServiceDelivery #LiveEvents #CrowdSafety #EventOperations #SaferCrowdsSaferVenues #CrowdProfs #GlobalCrowds
April 27, 2026 at 2:27 PM
4/4
#GCMA #ServicePlaybook #CrowdManagement #EventSafety #ServiceDelivery #LiveEvents #CrowdSafety #EventOperations #SaferCrowdsSaferVenues #Crowds #CrowdProfs #GlobalCrowds
#GCMA #ServicePlaybook #CrowdManagement #EventSafety #ServiceDelivery #LiveEvents #CrowdSafety #EventOperations #SaferCrowdsSaferVenues #Crowds #CrowdProfs #GlobalCrowds
April 21, 2026 at 2:54 PM
5/5
#GCMA #ServicePlaybook #CrowdManagement #EventSafety #ServiceDelivery #LiveEvents #CrowdSafety #EventOperations #SaferCrowdsSaferVenues #Crowds #CrowdProfs #GlobalCrowds
#GCMA #ServicePlaybook #CrowdManagement #EventSafety #ServiceDelivery #LiveEvents #CrowdSafety #EventOperations #SaferCrowdsSaferVenues #Crowds #CrowdProfs #GlobalCrowds
April 8, 2026 at 11:26 AM
While South Africans face a water crisis, the leadership is MIA. Ramaphosa is on the golf course, Lesufi is booking hotels, and Mbalula is holidaying in the US. This is the caliber of representation we voted for. 🇿🇦
#SouthAfrica #WaterCrisis #ServiceDelivery #LeadershipFail #SouthAfricanPolitics
#SouthAfrica #WaterCrisis #ServiceDelivery #LeadershipFail #SouthAfricanPolitics
February 14, 2026 at 11:06 AM
While South Africans face a water crisis, the leadership is MIA. Ramaphosa is on the golf course, Lesufi is booking hotels, and Mbalula is holidaying in the US. This is the caliber of representation we voted for. 🇿🇦
#SouthAfrica #WaterCrisis #ServiceDelivery #LeadershipFail #SouthAfricanPolitics
#SouthAfrica #WaterCrisis #ServiceDelivery #LeadershipFail #SouthAfricanPolitics
🚀 Automation is no longer a luxury for MSPs it’s a necessity!
Read More : www.callgoose.com/u/kH
#MSP #ManagedServices #Automation #ITAutomation #ServiceDelivery #DigitalTransformation #Uptime #BusinessGrowth #TechSolutions #Profitability #Cloud #ITManagement #Callgoose #ITSM
Read More : www.callgoose.com/u/kH
#MSP #ManagedServices #Automation #ITAutomation #ServiceDelivery #DigitalTransformation #Uptime #BusinessGrowth #TechSolutions #Profitability #Cloud #ITManagement #Callgoose #ITSM
August 12, 2025 at 9:03 AM
🚀 Automation is no longer a luxury for MSPs it’s a necessity!
Read More : www.callgoose.com/u/kH
#MSP #ManagedServices #Automation #ITAutomation #ServiceDelivery #DigitalTransformation #Uptime #BusinessGrowth #TechSolutions #Profitability #Cloud #ITManagement #Callgoose #ITSM
Read More : www.callgoose.com/u/kH
#MSP #ManagedServices #Automation #ITAutomation #ServiceDelivery #DigitalTransformation #Uptime #BusinessGrowth #TechSolutions #Profitability #Cloud #ITManagement #Callgoose #ITSM
Not all delays are equal. Contextual escalation ensures critical issues get attention. 👉 www.fieldmaster.ai/contact
#ServiceDelivery #OperationalEfficiency
#ServiceDelivery #OperationalEfficiency
August 22, 2025 at 2:24 PM
Not all delays are equal. Contextual escalation ensures critical issues get attention. 👉 www.fieldmaster.ai/contact
#ServiceDelivery #OperationalEfficiency
#ServiceDelivery #OperationalEfficiency
In service-based organizations, internal alignment is as important as client delivery.
Admin systems quietly support NexaraSoft’s performance.
Organic Growth | Honest Storytelling | Real Connections
#NexaraSoft #ServiceDelivery #OperationsExcellence #RealConnections
Admin systems quietly support NexaraSoft’s performance.
Organic Growth | Honest Storytelling | Real Connections
#NexaraSoft #ServiceDelivery #OperationsExcellence #RealConnections
January 15, 2026 at 2:50 AM
In service-based organizations, internal alignment is as important as client delivery.
Admin systems quietly support NexaraSoft’s performance.
Organic Growth | Honest Storytelling | Real Connections
#NexaraSoft #ServiceDelivery #OperationsExcellence #RealConnections
Admin systems quietly support NexaraSoft’s performance.
Organic Growth | Honest Storytelling | Real Connections
#NexaraSoft #ServiceDelivery #OperationsExcellence #RealConnections
Gauteng residents still face dry taps, broken traffic lights, and unsafe streets. Announcements don’t equal delivery, communities need results, not podium promises.
#GOODParty #UniteforChange #SOPA2026 #ServiceDelivery
#GOODParty #UniteforChange #SOPA2026 #ServiceDelivery
February 24, 2026 at 7:52 AM
Gauteng residents still face dry taps, broken traffic lights, and unsafe streets. Announcements don’t equal delivery, communities need results, not podium promises.
#GOODParty #UniteforChange #SOPA2026 #ServiceDelivery
#GOODParty #UniteforChange #SOPA2026 #ServiceDelivery