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clivehill.bsky.social
Latest blog post - Link in comments
#Leadership #ServiceImprovement #OperationalImprovement #Education #EduSky
March 13, 2026 at 10:16 AM
citizenptnewsva.bsky.social
Fairfax County is gearing up for a major overhaul of its transportation system, with proposed changes set to enhance connectivity and introduce a new limited-stop Route 400 by April 2027.

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#FairfaxCounty #VA #CitizenPortal #ServiceImprovement #CommunityEngagement
Fairfax Connector proposes systemwide spring 2027 changes, new limited-stop Route 400
Fairfax County Department of Transportation proposed April 2027 service changes including route realignments, several discontinuations with alternative coverage, span and frequency adjustments, and a new limited-stop Route 400 between Tysons and Franconia; staff will review public feedback before a winter 2027 Board decision.
citizenportal.ai
September 27, 2026 at 6:49 AM
citizenptnewswa.bsky.social
Washington's workers' compensation pools are efficiently managed with $23.2 billion in assets, yet face rising loss ratios that could impact service for injured workers.

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#WA #CitizenPortal #ServiceImprovement #FinancialTransparency #WorkersCompensation
Callan review finds L&I pools lean on expenses but facing higher loss ratios
Consultants reported that Washington's workers' compensation pools (L&I) are large (~$23.2B) and run a relatively low administrative expense ratio compared with peers, but have a higher combined ratio driven by loss costs; peer comparisons and asset-allocation notes were presented.
citizenportal.ai
September 20, 2026 at 6:20 PM
citizenptnewsks.bsky.social
Sedgwick County just voted to raise vehicle transaction fees to $7.75 to enhance tag-office services and staffing—find out what this means for residents!

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#SedgwickCounty #KS #ServiceImprovement #CitizenPortal #OperationalEfficiency #SedgwickCountyTagOffice #PublicFunding
Sedgwick County raises motor-vehicle transaction fee to $7.75 to fund tag‑office staffing and service upgrades
The Board approved a $2.75 increase to the motor-vehicle transaction fee, setting the total fee at $7.75 for the coming year. The money is intended to pay for additional frontline staff, a QLESS alternative and other tag-office improvements; commissioners debated $7.50, $7.75 and $8 options before voting 5–0.
citizenportal.ai
September 26, 2026 at 8:24 PM
waseemitsm.bsky.social
www.xentrixus.com/post/achieve...

#ServiceImprovement #ContinualImprovement #ITSM #ITIL4 #OperationalExcellence #ServiceManagement #CustomerExperience #BusinessTransformation #DigitalTransformation #ProcessImprovement #Leadership #EnterpriseIT #BusinessValue #ITOperations #ContinuousImprovement
Professional corporate infographic promoting service improvement strategies. The design features modern business professionals reviewing performance data in a clean office setting, paired with growth charts, operational excellence icons, and executive-style typography. The visual highlights proactive service improvement, increased customer satisfaction, better resource utilization, and stronger business outcomes through a modern ITSM and business transformation lens.
May 25, 2026 at 8:43 PM
chatmitra.bsky.social
📦 Gather valuable delivery feedback from your customers to enhance your service and ensure a seamless experience every time! ✨

#DeliveryFeedback #CustomerExperience #ServiceImprovement #HappyCustomers #CustomerEngagement #EcommerceTips #BusinessGrowth #CustomerSatisfaction #SmartBusiness
October 19, 2025 at 2:01 AM
annalie15.bsky.social
Proud to be representing the surgical team & SAU team at @nhsswft.bsky.social presenting the work undertaken to develop our 7 day service #ASBGI2025 #serviceimprovement #surgicalACP #extendedsurgicalteam #swftACPs @asgbi.bsky.social
May 13, 2025 at 5:50 AM
winn-on-health.bsky.social
"Between 2025/26 and 2028/29, planned Department of Health and Social Care (DHSC) total spending will grow from £217.0bn in cash terms to £246.0bn"

Let's make every £ count

#NHS
#Quality,ServiceImprovement&Redesign
healthfoundation.bsky.social The Health Foundation @healthfoundation.bsky.social · Mar 7
📊 Following the #SpringStatement, our updated analysis of health care funding for England shows:
• How much has been committed.
• How it compares to historical levels.
• If it is enough to meet current pressures.

Explore it now ⬇️
Health care funding
We share the latest health care funding figures for England, including how much has been committed and how it compares to historical levels.
bit.ly
March 7, 2026 at 10:45 PM
stephwennekes.bsky.social
Keywords: #OrganizationalChangeManagement #ITServiceManagement #ServiceImprovement #ProgramManagement #ProjectManagement #ParticipativeTechniques #SODA #SoftSystemsThinking
*** All views here are my own and do not necessarily reflect the opinions of the organizations I work with. ***
(2/3)
November 22, 2024 at 12:03 PM
citizenptnewsil.bsky.social
Oak Park trustees are taking bold steps to transform village communication and boost responsiveness, ensuring residents never feel lost again!

Learn more here!

#OakParkCookCounty #IL #CitizenPortal #GovernmentTransparency #CommunityCommunication #ServiceImprovement
Oak Park Trustees Discuss Improving Village Communication and Meeting Efficiency
Trustees address communication issues and propose strategies for more efficient meetings.
citizenportal.ai
September 4, 2025 at 6:31 PM
citizenptnewsal.bsky.social
Fairhope commissioners are fed up with AT&T's unfulfilled promises and are demanding answers before approving any new utility requests!

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#FairhopeCity #CitizenPortal #CommunityConcerns #ServiceImprovement #UtilityAccountability #FairhopeUtility
Fairhope commissioners demand accountability from AT&T over unresolved utility issues
Commissioners consider tabling AT&T utility approvals until company addresses ongoing service issues.
citizenportal.ai
January 7, 2025 at 7:13 PM
citizenptnewsma.bsky.social
Needham residents love their Recycling and Transfer Station for its convenience and community spirit, but they're calling for longer hours and better services to truly enhance their experience!

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#TownofNeedhamNorfolkCounty #MA #CommunityEngagement #ServiceImprovement
RTS facility users praise convenience but call for longer hours and improved services
Community feedback shows strong support for RTS facility alongside requests for extended hours and improvements.
citizenportal.ai
March 15, 2025 at 12:45 AM
citizenptnewswa.bsky.social
The Liquor and Cannabis Board is set to transform customer experience by migrating services to wa.gov and implementing plain-language standards by 2028!

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#WA #ServiceImprovement #CitizenPortal #AccessibilityStandards #PlainLanguage
LCB presents plan to implement Governor's Executive Order on customer experience, citing wa.gov migration and plain-language goals
LCB communications staff told the executive management team they will move agency services to wa.gov, aim for WCAG 2.1 AA accessibility, and expand plain-language practices to meet Executive Order 2506 requirements.
citizenportal.ai
March 14, 2026 at 6:09 AM
citizenptnewsfl.bsky.social
A groundbreaking bill has been approved in Florida that aims to revolutionize how individuals in the Developmental Disability Defendant Program receive care, shifting the focus from legal charges to clinical outcomes.

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#FL #ServiceImprovement #CitizenPortal #DisabilitySupport
Committee approves changes to APD forensic client services to prioritize clinical outcomes
HB 569 would alter how the Agency for Persons with Disabilities serves individuals in the Developmental Disability Defendant Program, prioritizing clinical outcomes over legal charges to improve efficiency; the committee reported the bill favorably by unanimous vote.
citizenportal.ai
February 6, 2026 at 4:57 AM
citizenptnewsus.bsky.social
Lawmakers are questioning the integrity of the Social Security Administration's reported call wait times, revealing a stark contrast between official claims and real experiences of callers.

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#US #ServiceImprovement #DataTransparency #WashingtonDCSocialSecurity #CitizenPortal
Lawmakers press SSA commissioner on phone metrics, call‑center staffing and data practices
At a House Ways and Means joint subcommittee hearing, Commissioner Frank Visignano defended an agency turnaround in phone, web and field office service while acknowledging disputed metrics on callbacks; lawmakers also pressed him to deny media reports about adding living people to the Death Master File.
citizenportal.ai
June 11, 2026 at 12:52 PM
citizenptnewspa.bsky.social
Upper Allen residents voiced frustrations over missed trash pickups, leading to a controversial one-year extension of the contract with Republic Services amidst calls for better service guarantees.

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#UpperAllenCumberlandCounty #PA #ServiceImprovement #CitizenPortal
Upper Allen extends Republic Services contract after residents detail missed pickups
After hours of resident testimony about missed trash pickups and spotty communication, the Upper Allen Board of Commissioners voted to extend its Republic Services contract for one year at $431.40 per household per year while directing staff to tighten service-level expectations.
citizenportal.ai
June 9, 2026 at 1:00 AM
citizenptnewsmi.bsky.social
Lincoln Park residents can finally voice their concerns as the City Council schedules a crucial study session on water and sewer rates amidst ongoing service interruptions.

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#LincolnParkWayneCounty #MI #CitizenPortal #ServiceImprovement #WaterRates #LincolnParkResidents
Lincoln Park schedules study session with Plant Moran on water and sewer rates
Council unanimously approved a study session for 09/21/2026 so Plant Moran can present proposed water and sewer rate changes; the scheduling follows widespread resident concerns about water loss and steep bills.
citizenportal.ai
September 18, 2026 at 7:09 AM
citizenptnewstn.bsky.social
WeGo's recent service improvements have led to a staggering 9.8 million rides, marking a record increase in ridership!

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#TN #ServiceImprovement #MobilityInnovation #CitizenPortal #TennesseeTransit #PublicTransportation
Officials say Journey Pass, service changes drove ridership gains; program approaches 3 million trips
WeGo and Choose How You Move staff reported stronger ridership across fixed route and paratransit service, credited the Journey Pass and recent service expansions, and previewed January 2027 route and frequency changes.
citizenportal.ai
September 15, 2026 at 11:29 AM
citizenptnewstx.bsky.social
A multi-county transit operator is pleading for more time to fix service issues, urging citizens to report problems to ensure smoother rides across Brazoria and Galveston counties.

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#DickinsonGalvestonCounty #TX #ServiceImprovement #CitizenPortal #PublicTransport #CommunityInput
Transit operator asks council for extension to resolve service issues, highlights multi‑county operations
Ted Ross, speaking for a multi‑county transit operation, described fleet operations across Brazoria and Galveston counties and asked the council for an extension until January to address service concerns while noting the agency operates 26–30 vehicles at a time.
citizenportal.ai
September 11, 2026 at 4:26 AM
citizenptnewsny.bsky.social
The Long Island Rail Road is on track for major upgrades, including a permanent Hampton Bays platform and a new siding in Amagansett, set to transform train service on the South Fork!

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#EastHamptonSuffolkCounty #NY #ServiceImprovement #CitizenPortal #EastHamptonRailroads
LIRR announces South Fork upgrades, including permanent Hampton Bays platform and Amagansett siding
The Long Island Rail Road told a local press conference it will make the temporary Hampton Bays platform permanent, add a siding at Amagansett to allow trains to pass, and install remote-switching technology to ease single-track constraints on the South Fork.
citizenportal.ai
August 29, 2026 at 6:08 PM
citizenptnewsak.bsky.social
The Anchorage School District is prioritizing educational quality over cost-cutting, revealing that student outcomes improved even after school consolidations.

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#AK #ServiceImprovement #AlaskaSchools #CitizenPortal #EducationQuality #StudentOutcomes
District team says consolidations aimed at improving "levels of service," not only savings
The Anchorage School District administration presented a five-year debrief on rightsizing, saying consolidations targeted educational service levels (fewer combo classes, more specialists) and reported that tracked student outcomes did not fall after some closures.
citizenportal.ai
August 28, 2026 at 7:01 PM
ofygh.bsky.social
🔬ARC EAST OF ENGLAND FELLOWSHIPS 2027! 🇬🇧

Health, care and voluntary-sector professionals.

📅Deadline: 9 December 2026, 12 PM
🔗 wp.me/p23f03-gRf

#Fellowship #ResearchFellowship #HealthResearch #Healthcare #UKOpportunities #ResearchOpportunities #ServiceImprovement #EvidenceBasedPractice
ARC East of England Research and Impact Fellowships 2027: Research and Health Care Fellowship Opportunity in the UK - Opportunities for Youth
The fellowship programme is designed for professionals who already have hands-on experience in the health, care, and voluntary sectors in the East of England
wp.me
August 26, 2026 at 4:34 PM
citizenptnewsca.bsky.social
Beaumont's transit system is about to get a major makeover, with plans to eliminate an underused express route and boost connections to Redlands for better regional travel!

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#BeaumontRiversideCounty #CA #ServiceImprovement #CitizenPortal #PublicTransport #RegionalConnectivity
Consultants recommend removing underused express run, boosting regional connections via Redlands
Presentation said express route 125 has very low boardings and recommended removing it, increasing service to Redlands via route 120 (from four to six daily trips) and coordinating connections with Omnitrans and Metrolink.
citizenportal.ai
August 22, 2026 at 6:11 AM
citizenptnewsca.bsky.social
Major changes are on the horizon for Beaumont's commuter services, with proposed cuts aimed at enhancing regional connections and improving local transit options.

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#BeaumontRiversideCounty #CA #ServiceImprovement #RegionalAccess #BeaumontCommuterServices #CitizenPortal
Bowmont may cut underused commuter trips, coordinate transfers with regional providers
Consultants proposed eliminating Route 125 and reducing Route 120 frequency while routing 120 into the San Bernardino Transit Center and coordinating schedules/fares with SunLine and Metrolink to preserve regional connections.
citizenportal.ai
August 21, 2026 at 6:54 AM
citizenptnewstn.bsky.social
Exciting changes are on the horizon for Memphis transit, with new buses and hiring efforts aimed at enhancing service for residents!

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#MemphisCityShelbyCounty #TN #ServiceImprovement #MemphisTransit #CitizenPortal #CommunityDevelopment #PublicTransport
Transit briefing covers new buses and hiring efforts to improve service
Chair Washington said the transit agency provided an update on service improvements including newly fabricated buses and hiring efforts; the transcript records the agency name as 'Matta.'
citizenportal.ai
August 16, 2026 at 3:00 PM