🚎🚊🚐 Lessons from a Multi-City Transit Service Safari.
We explored NYC, Boston, Pittsburgh & Atlanta transit systems to uncover insights and opportunities.

🎥 Watch youtube.com/shorts/FDl0V...

Read the blog: thisisharmonic.com/multi-city-t...

#PublicTransit #ServiceSafari #mta #mbta #marta #PRT

Uncover service insights with the Service Safari Toolkit!
✅ Structured observation frameworks
✅ A research notebook example
✅ Step-by-step guide w/ case studies

🔗 Download now thisisharmonic.com/service-safa...

#ServiceSafari #CustomerJourney #DesignToolkit #DesignResearch

Safari nel Service Design
Come il Safari design ci fa capire tutti gli stage e touchpoint di un servizio facendoci toccare con mano le friction esistenti

#designbreakfasy #servicedesign #servicesafari #safari #design #eXd

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Exploring Transit Systems: Lessons from a Multi-City Service Safari — Harmonic Design link.medium.com/3ljQCwM1JQb

#ServiceDesign #PublicTransportion #ServiceSafari #UserExperience #DesignResearch #RiderExperience #MTA #MBTA #MARTA #PRT