TEKsystems Global Services (TGS) helped a large media and entertainment enterprise transform their Amazon Connect Customer automated evaluation system from 66.67 percent accuracy to 100 percent. They developed a strategic classification framework that matches each evaluation question to the optimal automation method, either generative AI, conversational analytics categories, or contact metrics. This layered approach eliminated AI hallucinations, enabled full interaction coverage, and turned quality assurance from an unreliable manual process into a trusted, production-ready system that delivers actionable coaching insights at scale. As generative AI adoption accelerates, the gap between deploying automation and making it trustworthy is becoming the critical differentiator. The next frontier of multi-modal insights and real-time coaching starts with the right foundation.

Brian Hartzband, President of US Operations, GMEX Robotics, leads the company’s U.S. expansion, with a focus on building its commercial footprint, developing strategic partnerships, and bringing its physical AI and robotics platforms into real-world deployments. Prior to joining GMEX Robotics, Hartzband spent nearly four years at TEKsystems across technical recruiting and account management roles serving government and higher education clients. He previously co-founded and helped lead Handcrafted 4 Home, where he drove U.S. market expansion and partnerships with major retailers and e-commerce platforms. Earlier in his career, Hartzband worked in wealth management at Merrill Lynch and UBS, where he advised high- and ultra-high-net-worth clients and helped build a substantial international client portfolio. GMEX Robotics is a Nasdaq-listed physical AI and robotics company developing intelligent machines for commercial environments. Formerly known as Fitell Corporation, the company follows what it describes as a “Terminal + Brain” approach, combining purpose-built robotic hardware with adaptable AI capabilities rather than relying on a fully vertically integrated technology stack. Its first major commercialization focus is 2F Culinary AI, a commercial kitchen robotics platform that includes the Bon Vivant 3.0 and Max systems, which use sensors, AI-driven controls, and programmable workflows to automate food preparation. GMEX has...

The next generation of AI introduces autonomous problem-solving with agentic AI, leveraging large language models to boost innovation and business success.

Laurie David, VP of Talent Acquisition at The Fedcap Group, joins Recruiting Roadshow to talk about why application volume is breaking recruiter capacity and what teams can do about it. Drawing on 20+ years of TA leadership at companies like Publicis, Randstad, and TEKsystems, Laurie covers the business acumen gap between recruiters and hiring managers, […] The post A business acumen gap in recruiting | Laurie David, The Fedcap Group | The Recruiting Roadshow S2E4 first appeared on Recruiting Headlines.

Laurie David, VP of Talent Acquisition at The Fedcap Group, joins Recruiting Roadshow to talk about why application volume is breaking recruiter capacity and what teams can do about it. Drawing on 20+ years of TA leadership at companies like Publicis, Randstad, and TEKsystems, Laurie covers the business acumen gap between recruiters and hiring managers, […] The post A business acumen gap in recruiting | Laurie David, The Fedcap Group | The Recruiting Roadshow S2E4 first appeared on Recruiting Headlines.

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Legacy in Every Stride: Support Tillman Scholars at the 21st Annual Pat's Run, presented by TEKsystems, on April 12, 2025.