Headed to #MassBuysExpo? Visit Booth 1041 to chat about how Vertical can elevate your constituent engagement through what we call #TheVerticalDifference
April 29, 2025 at 5:08 PM
Headed to #MassBuysExpo? Visit Booth 1041 to chat about how Vertical can elevate your constituent engagement through what we call #TheVerticalDifference
Give your administrative professionals something really helpful: a communication system that doesn’t make them want to scream.
Vertical can help. www.vertical.com
#AdministrativeProfessionalsDay #UCaaS #CCaaS #TheVerticalDifference
Vertical can help. www.vertical.com
#AdministrativeProfessionalsDay #UCaaS #CCaaS #TheVerticalDifference
April 23, 2025 at 7:00 PM
Give your administrative professionals something really helpful: a communication system that doesn’t make them want to scream.
Vertical can help. www.vertical.com
#AdministrativeProfessionalsDay #UCaaS #CCaaS #TheVerticalDifference
Vertical can help. www.vertical.com
#AdministrativeProfessionalsDay #UCaaS #CCaaS #TheVerticalDifference
Our virtual agents understand thousands of customer sentiment signals.
No translator droid required.
May the 4th be with your CX.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #SentimentAnalysis #ContactCenter #TheVerticalDifference
No translator droid required.
May the 4th be with your CX.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #SentimentAnalysis #ContactCenter #TheVerticalDifference
May 4, 2025 at 7:30 PM
Our virtual agents understand thousands of customer sentiment signals.
No translator droid required.
May the 4th be with your CX.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #SentimentAnalysis #ContactCenter #TheVerticalDifference
No translator droid required.
May the 4th be with your CX.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #SentimentAnalysis #ContactCenter #TheVerticalDifference
This Earth Day, let’s commit to smarter, cleaner connections. We will tailor a cloud communications solution just for your business.
Find us at www.vertical.com and let's get started.
#EarthDay #SustainableTech #CloudCommunications #Telecom #DigitalTransformation #TheVerticalDifference
6/6
Find us at www.vertical.com and let's get started.
#EarthDay #SustainableTech #CloudCommunications #Telecom #DigitalTransformation #TheVerticalDifference
6/6
Home - Vertical Communications
Your Experts in Human-Focused Communications Vertical Communications is all about the people. We make it easy for you to deliver richer customer
www.vertical.com
April 22, 2025 at 4:53 PM
This Earth Day, let’s commit to smarter, cleaner connections. We will tailor a cloud communications solution just for your business.
Find us at www.vertical.com and let's get started.
#EarthDay #SustainableTech #CloudCommunications #Telecom #DigitalTransformation #TheVerticalDifference
6/6
Find us at www.vertical.com and let's get started.
#EarthDay #SustainableTech #CloudCommunications #Telecom #DigitalTransformation #TheVerticalDifference
6/6
They juggle calls, emails, schedules, and you. Give your administrative pros a break… with a communication platform that actually helps.
Let us tailor a solution for you. Get started at www.vertical.com
#AdministrativeProfessionalsDay #TheVerticalDifference
Let us tailor a solution for you. Get started at www.vertical.com
#AdministrativeProfessionalsDay #TheVerticalDifference
April 23, 2025 at 5:13 PM
They juggle calls, emails, schedules, and you. Give your administrative pros a break… with a communication platform that actually helps.
Let us tailor a solution for you. Get started at www.vertical.com
#AdministrativeProfessionalsDay #TheVerticalDifference
Let us tailor a solution for you. Get started at www.vertical.com
#AdministrativeProfessionalsDay #TheVerticalDifference
In a contact center not so far, far away…
Agents used the Force (of AI and automation) to delight customers across the galaxy.
May the 4th be with your CX.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #ContactCenter #TheVerticalDifference
Agents used the Force (of AI and automation) to delight customers across the galaxy.
May the 4th be with your CX.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #ContactCenter #TheVerticalDifference
May 4, 2025 at 1:30 PM
In a contact center not so far, far away…
Agents used the Force (of AI and automation) to delight customers across the galaxy.
May the 4th be with your CX.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #ContactCenter #TheVerticalDifference
Agents used the Force (of AI and automation) to delight customers across the galaxy.
May the 4th be with your CX.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #ContactCenter #TheVerticalDifference
The Dark Side:
❌ Long hold times
❌ Endless transfers
❌ Repeating yourself (again and again…)
The Light Side:
✅ Smart routing
✅ AI assist
✅ First-contact resolution
May the 4th bring balance to your contact center.
#MayThe4th #StarWarsDay #CustomerExperience #ContactCenter #TheVerticalDifference
❌ Long hold times
❌ Endless transfers
❌ Repeating yourself (again and again…)
The Light Side:
✅ Smart routing
✅ AI assist
✅ First-contact resolution
May the 4th bring balance to your contact center.
#MayThe4th #StarWarsDay #CustomerExperience #ContactCenter #TheVerticalDifference
May 4, 2025 at 5:30 PM
The Dark Side:
❌ Long hold times
❌ Endless transfers
❌ Repeating yourself (again and again…)
The Light Side:
✅ Smart routing
✅ AI assist
✅ First-contact resolution
May the 4th bring balance to your contact center.
#MayThe4th #StarWarsDay #CustomerExperience #ContactCenter #TheVerticalDifference
❌ Long hold times
❌ Endless transfers
❌ Repeating yourself (again and again…)
The Light Side:
✅ Smart routing
✅ AI assist
✅ First-contact resolution
May the 4th bring balance to your contact center.
#MayThe4th #StarWarsDay #CustomerExperience #ContactCenter #TheVerticalDifference
Your mom just texted. She’s been stuck on hold for FOUR hours!
This Mother's Day, give her what she really wants: better customer service.
Vertical’s human-first telecom solutions help you handle more calls, close more tickets, and keep customers happier.
#MothersDay #CX #TheVerticalDifference
This Mother's Day, give her what she really wants: better customer service.
Vertical’s human-first telecom solutions help you handle more calls, close more tickets, and keep customers happier.
#MothersDay #CX #TheVerticalDifference
May 11, 2025 at 5:21 PM
Your mom just texted. She’s been stuck on hold for FOUR hours!
This Mother's Day, give her what she really wants: better customer service.
Vertical’s human-first telecom solutions help you handle more calls, close more tickets, and keep customers happier.
#MothersDay #CX #TheVerticalDifference
This Mother's Day, give her what she really wants: better customer service.
Vertical’s human-first telecom solutions help you handle more calls, close more tickets, and keep customers happier.
#MothersDay #CX #TheVerticalDifference
Are you in State or Local Government or Education?
We're developing a new service and need your input.
Take our 5–7 minute survey (just 15 questions) to help shape what's next:
forms.gle/eTCmNziSeL3h...
#SLED #GovTech #EdTech #PublicSector #TheVerticalDifference
We're developing a new service and need your input.
Take our 5–7 minute survey (just 15 questions) to help shape what's next:
forms.gle/eTCmNziSeL3h...
#SLED #GovTech #EdTech #PublicSector #TheVerticalDifference
April 28, 2025 at 1:34 PM
Are you in State or Local Government or Education?
We're developing a new service and need your input.
Take our 5–7 minute survey (just 15 questions) to help shape what's next:
forms.gle/eTCmNziSeL3h...
#SLED #GovTech #EdTech #PublicSector #TheVerticalDifference
We're developing a new service and need your input.
Take our 5–7 minute survey (just 15 questions) to help shape what's next:
forms.gle/eTCmNziSeL3h...
#SLED #GovTech #EdTech #PublicSector #TheVerticalDifference
Direct purchase often leaves #SLED organizations with limited support and rigid systems. Vertical ensures flexibility, integration, and expert guidance every step of the way.
That’s #TheVerticalDifference.
That’s #TheVerticalDifference.
January 8, 2026 at 9:02 PM
Direct purchase often leaves #SLED organizations with limited support and rigid systems. Vertical ensures flexibility, integration, and expert guidance every step of the way.
That’s #TheVerticalDifference.
That’s #TheVerticalDifference.
That's a wrap on the @agccpconference.bsky.social in beautiful Point Clear, AL! It's always a pleasure to share our knowledge with the wonderful folks who make contact centers run smoothly for their state and local government agencies!
#TheVerticalDifference #GovCARE #SLED
#TheVerticalDifference #GovCARE #SLED
November 13, 2025 at 7:02 PM
That's a wrap on the @agccpconference.bsky.social in beautiful Point Clear, AL! It's always a pleasure to share our knowledge with the wonderful folks who make contact centers run smoothly for their state and local government agencies!
#TheVerticalDifference #GovCARE #SLED
#TheVerticalDifference #GovCARE #SLED
⏳ Just 3 biz days left until our webinar on AI-Based CX Automation!
Don’t miss our SVP of Customer Experience sharing various use cases for AI in CX and what platforms do what.
🗓 Tuesday Sept 9 | ⏰ 1pm ET
Save your spot: w.ringcentral.com/register/066...
#WebinarAlert #TheVerticalDifference #AI
Don’t miss our SVP of Customer Experience sharing various use cases for AI in CX and what platforms do what.
🗓 Tuesday Sept 9 | ⏰ 1pm ET
Save your spot: w.ringcentral.com/register/066...
#WebinarAlert #TheVerticalDifference #AI
AI-Based Customer Experience Automation
AI tools are transforming how we communicate and interact with our customers. Using AI tools to automate customer experiences isn't just about the technology, it's about finding the correct ba...
w.ringcentral.com
September 3, 2025 at 7:27 PM
⏳ Just 3 biz days left until our webinar on AI-Based CX Automation!
Don’t miss our SVP of Customer Experience sharing various use cases for AI in CX and what platforms do what.
🗓 Tuesday Sept 9 | ⏰ 1pm ET
Save your spot: w.ringcentral.com/register/066...
#WebinarAlert #TheVerticalDifference #AI
Don’t miss our SVP of Customer Experience sharing various use cases for AI in CX and what platforms do what.
🗓 Tuesday Sept 9 | ⏰ 1pm ET
Save your spot: w.ringcentral.com/register/066...
#WebinarAlert #TheVerticalDifference #AI
Wish your company voicemail would act like your personal voicemail? Now it can.
Introducing Vertical Voicemail Transcription.
✓ Quality transcripts
✓ Fully Automated, ensuring 100% privacy
✓ Receive both the native language transcription and the English translation
That's #TheVerticalDifference
Introducing Vertical Voicemail Transcription.
✓ Quality transcripts
✓ Fully Automated, ensuring 100% privacy
✓ Receive both the native language transcription and the English translation
That's #TheVerticalDifference
August 14, 2025 at 2:44 PM
Wish your company voicemail would act like your personal voicemail? Now it can.
Introducing Vertical Voicemail Transcription.
✓ Quality transcripts
✓ Fully Automated, ensuring 100% privacy
✓ Receive both the native language transcription and the English translation
That's #TheVerticalDifference
Introducing Vertical Voicemail Transcription.
✓ Quality transcripts
✓ Fully Automated, ensuring 100% privacy
✓ Receive both the native language transcription and the English translation
That's #TheVerticalDifference
Headed to Nashville for @nastd.bsky.social Annual?
Swing by Table 10! We’ve got something BIG to share. After 25+ years supporting public sector missions, we’re unveiling something new - built specifically for government organizations.
You won't want to miss it.
#NASTD2025 #TheVerticalDifference
Swing by Table 10! We’ve got something BIG to share. After 25+ years supporting public sector missions, we’re unveiling something new - built specifically for government organizations.
You won't want to miss it.
#NASTD2025 #TheVerticalDifference
August 12, 2025 at 5:38 PM
Headed to Nashville for @nastd.bsky.social Annual?
Swing by Table 10! We’ve got something BIG to share. After 25+ years supporting public sector missions, we’re unveiling something new - built specifically for government organizations.
You won't want to miss it.
#NASTD2025 #TheVerticalDifference
Swing by Table 10! We’ve got something BIG to share. After 25+ years supporting public sector missions, we’re unveiling something new - built specifically for government organizations.
You won't want to miss it.
#NASTD2025 #TheVerticalDifference
New Article Alert! ✨
Navigating government purchasing doesn't have to be daunting. Discover 6 must-know tips to streamline purchasing, improve compliance, and make smarter vendor decisions.
Read now: www.vertical.com/blog/vendor-...
#GovernmentProcurement #SLED #TheVerticalDifference
Navigating government purchasing doesn't have to be daunting. Discover 6 must-know tips to streamline purchasing, improve compliance, and make smarter vendor decisions.
Read now: www.vertical.com/blog/vendor-...
#GovernmentProcurement #SLED #TheVerticalDifference
Vendor Vetting for Government Pros: 6 Secrets to Stress-Free Selection - Vertical Communications
Government purchasing can be complex, with strict regulations, unique contracts, and specialized purchasing processes that set it apart from the private
www.vertical.com
July 8, 2025 at 3:58 PM
New Article Alert! ✨
Navigating government purchasing doesn't have to be daunting. Discover 6 must-know tips to streamline purchasing, improve compliance, and make smarter vendor decisions.
Read now: www.vertical.com/blog/vendor-...
#GovernmentProcurement #SLED #TheVerticalDifference
Navigating government purchasing doesn't have to be daunting. Discover 6 must-know tips to streamline purchasing, improve compliance, and make smarter vendor decisions.
Read now: www.vertical.com/blog/vendor-...
#GovernmentProcurement #SLED #TheVerticalDifference
How is your business adapting to telecom cost pressures and supply chain volatility?
Have you explored cloud communications or are hardware upgrades still part of your annual spend?
Let’s compare notes. 👇
www.vertical.com/blog/how-clo...
#Communications #Strategy #Tariffs #TheVerticalDifference
Have you explored cloud communications or are hardware upgrades still part of your annual spend?
Let’s compare notes. 👇
www.vertical.com/blog/how-clo...
#Communications #Strategy #Tariffs #TheVerticalDifference
May 21, 2025 at 3:12 PM
How is your business adapting to telecom cost pressures and supply chain volatility?
Have you explored cloud communications or are hardware upgrades still part of your annual spend?
Let’s compare notes. 👇
www.vertical.com/blog/how-clo...
#Communications #Strategy #Tariffs #TheVerticalDifference
Have you explored cloud communications or are hardware upgrades still part of your annual spend?
Let’s compare notes. 👇
www.vertical.com/blog/how-clo...
#Communications #Strategy #Tariffs #TheVerticalDifference
Harness the Force… of Automation.
Both galactic empires and rebel alliances need seamless customer service.
Happy May the 4th!
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #ContactCenter #TheVerticalDifference
Both galactic empires and rebel alliances need seamless customer service.
Happy May the 4th!
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #ContactCenter #TheVerticalDifference
May 4, 2025 at 9:30 PM
Harness the Force… of Automation.
Both galactic empires and rebel alliances need seamless customer service.
Happy May the 4th!
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #ContactCenter #TheVerticalDifference
Both galactic empires and rebel alliances need seamless customer service.
Happy May the 4th!
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #ContactCenter #TheVerticalDifference
"These aren’t the calls you’re looking for…”
They’ve already been routed to the right agent.
May the 4th be efficient.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #CallRouting #AIAutomation #ContactCenter #TheVerticalDifference
They’ve already been routed to the right agent.
May the 4th be efficient.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #CallRouting #AIAutomation #ContactCenter #TheVerticalDifference
May 4, 2025 at 3:20 PM
"These aren’t the calls you’re looking for…”
They’ve already been routed to the right agent.
May the 4th be efficient.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #CallRouting #AIAutomation #ContactCenter #TheVerticalDifference
They’ve already been routed to the right agent.
May the 4th be efficient.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #CallRouting #AIAutomation #ContactCenter #TheVerticalDifference
Tariff increases are driving up telecom hardware costs, but moving to the cloud offers serious cost savings. Cut expenses and gain flexibility by switching to cloud-based communications.
Read the article: www.vertical.com/blog/how-clo...
#CloudPhones #TelecomStrategy #TheVerticalDifference
Read the article: www.vertical.com/blog/how-clo...
#CloudPhones #TelecomStrategy #TheVerticalDifference
Cut Costs & Stay Resilient: How Cloud Phones Help Businesses Navigate Tariff Instability - Vertical Communications
The United States of America has dealt with tariff instability before. But never at this scale. While people are panicking and prices are rising, let’s Rising tariffs don’t have to impact your bottom ...
www.vertical.com
April 29, 2025 at 1:15 PM
Tariff increases are driving up telecom hardware costs, but moving to the cloud offers serious cost savings. Cut expenses and gain flexibility by switching to cloud-based communications.
Read the article: www.vertical.com/blog/how-clo...
#CloudPhones #TelecomStrategy #TheVerticalDifference
Read the article: www.vertical.com/blog/how-clo...
#CloudPhones #TelecomStrategy #TheVerticalDifference
They keep everything running smoothly. Return the favor! Show your administrative professionals the love with a better communication hub they actually enjoy using.
We can tailor a solution just for you. #AdministrativeProfessionalsDay #UpgradeWithLove #TheVerticalDifference
We can tailor a solution just for you. #AdministrativeProfessionalsDay #UpgradeWithLove #TheVerticalDifference
April 23, 2025 at 4:18 PM
They keep everything running smoothly. Return the favor! Show your administrative professionals the love with a better communication hub they actually enjoy using.
We can tailor a solution just for you. #AdministrativeProfessionalsDay #UpgradeWithLove #TheVerticalDifference
We can tailor a solution just for you. #AdministrativeProfessionalsDay #UpgradeWithLove #TheVerticalDifference
Companies enforcing Return to Work mandates are losing top talent, per a new study. Workers value flexibility - and they’re walking away to find it.
RTO isn't just old-school, it’s a talent drain.
(Psst, Vertical has been remote since 2018.)
arstechnica.com/tech-policy/...
#TheVerticalDifference
RTO isn't just old-school, it’s a talent drain.
(Psst, Vertical has been remote since 2018.)
arstechnica.com/tech-policy/...
#TheVerticalDifference
Companies issuing RTO mandates “lose their best talent”: Study
Despite the risks, firms and Trump are eager to get people back into offices.
arstechnica.com
December 18, 2024 at 2:45 PM
Companies enforcing Return to Work mandates are losing top talent, per a new study. Workers value flexibility - and they’re walking away to find it.
RTO isn't just old-school, it’s a talent drain.
(Psst, Vertical has been remote since 2018.)
arstechnica.com/tech-policy/...
#TheVerticalDifference
RTO isn't just old-school, it’s a talent drain.
(Psst, Vertical has been remote since 2018.)
arstechnica.com/tech-policy/...
#TheVerticalDifference