Law #1: "Is it plugged in."
They always say yes. 🪦

#ITHumor #HelpDesk ticketgraveyard.com
#TicketGraveyard

Law #3: If it's not in a ticket, it didn't happen.
The parking lot is not a ticketing system. 🪦

#ITHumor #HelpDesk ticketgraveyard.com
#TicketGraveyard

Law #2: "Did you restart it."
The monitor button is a light switch, not a restart. 🪦

#ITHumor #HelpDesk ticketgraveyard.com
#TicketGraveyard

User → IT translation:
"I'm not a computer person" = nothing I say will be accurate
"I didn't change anything" = I changed everything
"It's doing the thing again" = there is no thing
"My nephew knows computers" = the nephew is why we're here

Ep. 4: ticketgraveyard.com
#TicketGraveyard #ITHumor

Papaw's Laws of the Help Desk:
1. Is it plugged in.
2. Did you restart it. (The monitor button doesn't count.)
3. If it's not in a ticket, it didn't happen.
4. "It worked yesterday" is not a step.
5. Never fix anything Friday at 4:30.

Ep. 3: ticketgraveyard.com
#TicketGraveyard #ITHumor #HelpDesk