Ken Landau talks with Michelle Warner, the head of BCS Consultants, who explains "The Platinum Rule in Negotiations."  This rule encourages us to go beyond The Golden Rule, and to learn what matters most to the other person in resolving a dispute. By following her suggestions, all parties in a legal dispute can reach the best possible outcome for all concerned. She is the author of "The Secret Ingredient is Always Love."

A heartwarming video that shows a Londoner stopping to give warmth to a sleeping homeless couple offers an example of kindness and a stark reminder that institutions need to do better, a local man say...