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City commissioners adopted a resolution supporting a statewide effort to reclassify 9‑1‑1 telecommunicators from SDRS Class A to Class B and to forward that support to the upcoming SDRS meeting.

Grays Harbor Communications (GHCC) has deployed AVA, Aurelian’s virtual assistant, to help answer calls to the agency’s non-emergency line. The goal is simple: provide faster service to callers with n...

YouTube video by Osborn for Senate

Discover the groundbreaking partnership between RapidSOS and the PulsePoint Foundation to improve access to life-saving emergency resources for 911 telecommunicators across the nation.

Hamilton County 911 presented a four‑year, phased plan asking client agencies — including the City of Chattanooga — to fund higher telecommunicator salaries. The district offered to cover part of the increases initially and warned service risk if clients won’t pay.

Sheriff Swanson asked the commission to support a state reclassification that would shorten retirement service years for telecommunicators; commissioners approved a resolution and discussed cost impacts (county increase estimated near $21,000 annually) and PSAP consolidation as a broader fiscal context.

A Rockford 911 telecommunicator described working 285 hours in July, mandatory overtime, and times with just one call taker for the whole city, warning that staffing strains increase safety risks for responders and residents.

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QUINCY–Members of the Joint Emergency Telephone System Board, ETSB, met in executive session Wednesday night to discuss collective bargaining issues before another round of negotiations with the union representing Quincy/Adams County 911 dispatchers. Officially called 911 telecommunicators, they have been working under a contract extension since May 1. 911 Director Jessica Douglas said they couldn’t...

MADISON (WKOW) — Dane County Public Safety Communications will soon deploy AVA, a virtual assistant designed to handle non-emergency calls and free up telecommunicators for life-threatening situations.

A group of Hamilton County 911 telecommunicators told the Chattanooga City Council during public comment that pay has lagged peer jurisdictions, stressed their role as the 'first responders' on calls, and asked the city to participate in a multi‑year pay plan; city staff said it could not commit to the plan's multi‑year obligation without identified long‑term funding but agreed to further talks.