Michael Grismore
@michaelgrismore.bsky.social
Michael Grismore | Founder of Go Analytics. Data & analytics consultant with 20+ years helping businesses turn complex data into clear strategy and actionable insights.
Interesting Fact:
Customer retention and customer satisfaction measure different things.
A satisfied customer can still leave.
A returning customer can still be unhappy.
One metric rarely tells the entire customer story.
#GoAnalytics #CustomerRetention #CustomerExperience
Customer retention and customer satisfaction measure different things.
A satisfied customer can still leave.
A returning customer can still be unhappy.
One metric rarely tells the entire customer story.
#GoAnalytics #CustomerRetention #CustomerExperience
September 26, 2026 at 4:02 PM
Interesting Fact:
Customer retention and customer satisfaction measure different things.
A satisfied customer can still leave.
A returning customer can still be unhappy.
One metric rarely tells the entire customer story.
#GoAnalytics #CustomerRetention #CustomerExperience
Customer retention and customer satisfaction measure different things.
A satisfied customer can still leave.
A returning customer can still be unhappy.
One metric rarely tells the entire customer story.
#GoAnalytics #CustomerRetention #CustomerExperience
Weekend Thought:
Which customer would your company fight hardest to keep?
Now ask:
What does the data tell you about why that customer is so valuable?
#GoAnalytics #CustomerAnalytics #BusinessStrategy
Which customer would your company fight hardest to keep?
Now ask:
What does the data tell you about why that customer is so valuable?
#GoAnalytics #CustomerAnalytics #BusinessStrategy
September 26, 2026 at 1:01 PM
Weekend Thought:
Which customer would your company fight hardest to keep?
Now ask:
What does the data tell you about why that customer is so valuable?
#GoAnalytics #CustomerAnalytics #BusinessStrategy
Which customer would your company fight hardest to keep?
Now ask:
What does the data tell you about why that customer is so valuable?
#GoAnalytics #CustomerAnalytics #BusinessStrategy
Busy teams can still have broken processes.
Before adding another person, another meeting or another tool, identify what's actually causing the workload.
#GoAnalytics #Leadership #Operations #BusinessStrategy
Before adding another person, another meeting or another tool, identify what's actually causing the workload.
#GoAnalytics #Leadership #Operations #BusinessStrategy
September 25, 2026 at 10:01 PM
Busy teams can still have broken processes.
Before adding another person, another meeting or another tool, identify what's actually causing the workload.
#GoAnalytics #Leadership #Operations #BusinessStrategy
Before adding another person, another meeting or another tool, identify what's actually causing the workload.
#GoAnalytics #Leadership #Operations #BusinessStrategy
Friday Challenge: The One-Growth Conversation
What happens when employees keep learning—and employers help them do it? This week's Friday Challenge asks leaders to have one growth conversation that could benefit both the employee and the organization.
www.goanalytics.ai
September 25, 2026 at 5:36 PM
Interesting Fact:
A bottleneck determines how quickly an entire process can move.
Improving every other step may accomplish very little if the bottleneck remains.
Find the constraint first.
#AnalyticsFact #GoAnalytics #ProcessImprovement #OperationalExcellence
A bottleneck determines how quickly an entire process can move.
Improving every other step may accomplish very little if the bottleneck remains.
Find the constraint first.
#AnalyticsFact #GoAnalytics #ProcessImprovement #OperationalExcellence
September 25, 2026 at 4:30 PM
Interesting Fact:
A bottleneck determines how quickly an entire process can move.
Improving every other step may accomplish very little if the bottleneck remains.
Find the constraint first.
#AnalyticsFact #GoAnalytics #ProcessImprovement #OperationalExcellence
A bottleneck determines how quickly an entire process can move.
Improving every other step may accomplish very little if the bottleneck remains.
Find the constraint first.
#AnalyticsFact #GoAnalytics #ProcessImprovement #OperationalExcellence
Friday Business Check:
What consumed the most time this week?
Now ask:
Did it create the most value?
Time is data too.
#GoAnalytics #Productivity #BusinessAnalytics #MichaelGrismore
What consumed the most time this week?
Now ask:
Did it create the most value?
Time is data too.
#GoAnalytics #Productivity #BusinessAnalytics #MichaelGrismore
September 25, 2026 at 1:02 PM
Friday Business Check:
What consumed the most time this week?
Now ask:
Did it create the most value?
Time is data too.
#GoAnalytics #Productivity #BusinessAnalytics #MichaelGrismore
What consumed the most time this week?
Now ask:
Did it create the most value?
Time is data too.
#GoAnalytics #Productivity #BusinessAnalytics #MichaelGrismore
If employees are afraid to report problems, your dashboard may look healthier than your organization actually is.
Good data depends on honest information.
#GoAnalytics #Leadership #DataQuality #BusinessStrategy
Good data depends on honest information.
#GoAnalytics #Leadership #DataQuality #BusinessStrategy
September 24, 2026 at 10:01 PM
If employees are afraid to report problems, your dashboard may look healthier than your organization actually is.
Good data depends on honest information.
#GoAnalytics #Leadership #DataQuality #BusinessStrategy
Good data depends on honest information.
#GoAnalytics #Leadership #DataQuality #BusinessStrategy
Answer This:
Does your team bring you bad news early…or wait until it becomes impossible to hide?
A healthy organization doesn't punish people for identifying problems.
It creates an environment where problems can be addressed while they're still small.
#AnswerThis #GoAnalytics
Does your team bring you bad news early…or wait until it becomes impossible to hide?
A healthy organization doesn't punish people for identifying problems.
It creates an environment where problems can be addressed while they're still small.
#AnswerThis #GoAnalytics
September 24, 2026 at 4:03 PM
Answer This:
Does your team bring you bad news early…or wait until it becomes impossible to hide?
A healthy organization doesn't punish people for identifying problems.
It creates an environment where problems can be addressed while they're still small.
#AnswerThis #GoAnalytics
Does your team bring you bad news early…or wait until it becomes impossible to hide?
A healthy organization doesn't punish people for identifying problems.
It creates an environment where problems can be addressed while they're still small.
#AnswerThis #GoAnalytics
A good business question can be more valuable than another report.
What are we trying to understand?
What decision needs to be made?
What information would change that decision?
Start there.
#GoAnalytics #Analytics #DecisionMaking
What are we trying to understand?
What decision needs to be made?
What information would change that decision?
Start there.
#GoAnalytics #Analytics #DecisionMaking
September 24, 2026 at 1:02 PM
A good business question can be more valuable than another report.
What are we trying to understand?
What decision needs to be made?
What information would change that decision?
Start there.
#GoAnalytics #Analytics #DecisionMaking
What are we trying to understand?
What decision needs to be made?
What information would change that decision?
Start there.
#GoAnalytics #Analytics #DecisionMaking
When performance drops, don't immediately ask:
"Who caused this?"
Start with:
"What changed?"
Better questions lead to better investigations.
#GoAnalytics #Leadership #BusinessIntelligence #MichaelGrismore
"Who caused this?"
Start with:
"What changed?"
Better questions lead to better investigations.
#GoAnalytics #Leadership #BusinessIntelligence #MichaelGrismore
September 23, 2026 at 10:01 PM
When performance drops, don't immediately ask:
"Who caused this?"
Start with:
"What changed?"
Better questions lead to better investigations.
#GoAnalytics #Leadership #BusinessIntelligence #MichaelGrismore
"Who caused this?"
Start with:
"What changed?"
Better questions lead to better investigations.
#GoAnalytics #Leadership #BusinessIntelligence #MichaelGrismore
Interesting Fact:
Customer Lifetime Value looks beyond a single purchase.
It estimates the value of a customer relationship over time.
Sometimes keeping the right customer is more valuable than constantly finding a new one.
#CustomerLifetimeValue #GoAnalytics #CustomerAnalytics
Customer Lifetime Value looks beyond a single purchase.
It estimates the value of a customer relationship over time.
Sometimes keeping the right customer is more valuable than constantly finding a new one.
#CustomerLifetimeValue #GoAnalytics #CustomerAnalytics
September 23, 2026 at 4:31 PM
Interesting Fact:
Customer Lifetime Value looks beyond a single purchase.
It estimates the value of a customer relationship over time.
Sometimes keeping the right customer is more valuable than constantly finding a new one.
#CustomerLifetimeValue #GoAnalytics #CustomerAnalytics
Customer Lifetime Value looks beyond a single purchase.
It estimates the value of a customer relationship over time.
Sometimes keeping the right customer is more valuable than constantly finding a new one.
#CustomerLifetimeValue #GoAnalytics #CustomerAnalytics
A missed deadline is an event.
Repeated missed deadlines are a pattern.
Patterns deserve analysis.
#GoAnalytics #PerformanceAnalytics #ProcessImprovement
Repeated missed deadlines are a pattern.
Patterns deserve analysis.
#GoAnalytics #PerformanceAnalytics #ProcessImprovement
September 23, 2026 at 1:02 PM
A missed deadline is an event.
Repeated missed deadlines are a pattern.
Patterns deserve analysis.
#GoAnalytics #PerformanceAnalytics #ProcessImprovement
Repeated missed deadlines are a pattern.
Patterns deserve analysis.
#GoAnalytics #PerformanceAnalytics #ProcessImprovement
The best process isn't the one that works when everything goes perfectly.
It's the one that still works when something doesn't.
#GoAnalytics #Operations #Leadership #BusinessStrategy
It's the one that still works when something doesn't.
#GoAnalytics #Operations #Leadership #BusinessStrategy
September 22, 2026 at 10:01 PM
The best process isn't the one that works when everything goes perfectly.
It's the one that still works when something doesn't.
#GoAnalytics #Operations #Leadership #BusinessStrategy
It's the one that still works when something doesn't.
#GoAnalytics #Operations #Leadership #BusinessStrategy
Interesting Fact:
Conversion rate tells you the percentage of people who completed a desired action.
But a higher conversion rate doesn't automatically mean higher revenue.
Always connect performance metrics to business outcomes.
#AnalyticsFact #GoAnalytics #BusinessGrowth
Conversion rate tells you the percentage of people who completed a desired action.
But a higher conversion rate doesn't automatically mean higher revenue.
Always connect performance metrics to business outcomes.
#AnalyticsFact #GoAnalytics #BusinessGrowth
September 22, 2026 at 4:03 PM
Interesting Fact:
Conversion rate tells you the percentage of people who completed a desired action.
But a higher conversion rate doesn't automatically mean higher revenue.
Always connect performance metrics to business outcomes.
#AnalyticsFact #GoAnalytics #BusinessGrowth
Conversion rate tells you the percentage of people who completed a desired action.
But a higher conversion rate doesn't automatically mean higher revenue.
Always connect performance metrics to business outcomes.
#AnalyticsFact #GoAnalytics #BusinessGrowth
If customers keep asking the same question, pay attention.
That repeated question may reveal:
A communication problem.
A process problem.
A product problem.
Or an opportunity.
#GoAnalytics #CustomerExperience #BusinessAnalytics
That repeated question may reveal:
A communication problem.
A process problem.
A product problem.
Or an opportunity.
#GoAnalytics #CustomerExperience #BusinessAnalytics
September 22, 2026 at 1:02 PM
If customers keep asking the same question, pay attention.
That repeated question may reveal:
A communication problem.
A process problem.
A product problem.
Or an opportunity.
#GoAnalytics #CustomerExperience #BusinessAnalytics
That repeated question may reveal:
A communication problem.
A process problem.
A product problem.
Or an opportunity.
#GoAnalytics #CustomerExperience #BusinessAnalytics
Before asking your team to work harder, ask whether the process could work better.
Sometimes the problem isn't effort.
It's the system.
#GoAnalytics #OperationalExcellence #ProcessImprovement
Sometimes the problem isn't effort.
It's the system.
#GoAnalytics #OperationalExcellence #ProcessImprovement
September 21, 2026 at 10:01 PM
Before asking your team to work harder, ask whether the process could work better.
Sometimes the problem isn't effort.
It's the system.
#GoAnalytics #OperationalExcellence #ProcessImprovement
Sometimes the problem isn't effort.
It's the system.
#GoAnalytics #OperationalExcellence #ProcessImprovement
Interesting Fact:
A metric can improve while the overall customer experience gets worse.
That's why one number should rarely tell the entire story.
Look for supporting metrics before drawing conclusions.
#AnalyticsFact #GoAnalytics #CustomerAnalytics #BusinessIntelligence
A metric can improve while the overall customer experience gets worse.
That's why one number should rarely tell the entire story.
Look for supporting metrics before drawing conclusions.
#AnalyticsFact #GoAnalytics #CustomerAnalytics #BusinessIntelligence
September 21, 2026 at 4:30 PM
Interesting Fact:
A metric can improve while the overall customer experience gets worse.
That's why one number should rarely tell the entire story.
Look for supporting metrics before drawing conclusions.
#AnalyticsFact #GoAnalytics #CustomerAnalytics #BusinessIntelligence
A metric can improve while the overall customer experience gets worse.
That's why one number should rarely tell the entire story.
Look for supporting metrics before drawing conclusions.
#AnalyticsFact #GoAnalytics #CustomerAnalytics #BusinessIntelligence
A company can hit every monthly target and still be moving in the wrong direction.
Performance tells you what happened.
Strategy tells you whether it mattered.
#GoAnalytics #BusinessStrategy #Leadership #MichaelGrismore
Performance tells you what happened.
Strategy tells you whether it mattered.
#GoAnalytics #BusinessStrategy #Leadership #MichaelGrismore
September 21, 2026 at 1:03 PM
A company can hit every monthly target and still be moving in the wrong direction.
Performance tells you what happened.
Strategy tells you whether it mattered.
#GoAnalytics #BusinessStrategy #Leadership #MichaelGrismore
Performance tells you what happened.
Strategy tells you whether it mattered.
#GoAnalytics #BusinessStrategy #Leadership #MichaelGrismore
Before Monday arrives, choose one business question worth answering next week.
Not twenty.
One.
Focus the analysis.
Find the insight.
Make the decision.
#GoAnalytics #Leadership #Analytics #MichaelGrismore
Not twenty.
One.
Focus the analysis.
Find the insight.
Make the decision.
#GoAnalytics #Leadership #Analytics #MichaelGrismore
September 20, 2026 at 10:01 PM
Before Monday arrives, choose one business question worth answering next week.
Not twenty.
One.
Focus the analysis.
Find the insight.
Make the decision.
#GoAnalytics #Leadership #Analytics #MichaelGrismore
Not twenty.
One.
Focus the analysis.
Find the insight.
Make the decision.
#GoAnalytics #Leadership #Analytics #MichaelGrismore
Before Monday arrives, choose one business question worth answering next week.
Not twenty.
One.
Focus the analysis.
Find the insight.
Make the decision.
#GoAnalytics #Leadership #Analytics #MichaelGrismore
Not twenty.
One.
Focus the analysis.
Find the insight.
Make the decision.
#GoAnalytics #Leadership #Analytics #MichaelGrismore
September 20, 2026 at 10:01 PM
Before Monday arrives, choose one business question worth answering next week.
Not twenty.
One.
Focus the analysis.
Find the insight.
Make the decision.
#GoAnalytics #Leadership #Analytics #MichaelGrismore
Not twenty.
One.
Focus the analysis.
Find the insight.
Make the decision.
#GoAnalytics #Leadership #Analytics #MichaelGrismore
Interesting Fact:
Not all customer churn looks the same.
Some customers actively cancel.
Others simply stop buying.
If you're only tracking cancellations, part of the story may be missing.
#AnalyticsFact #CustomerRetention #GoAnalytics #CustomerAnalytics
Not all customer churn looks the same.
Some customers actively cancel.
Others simply stop buying.
If you're only tracking cancellations, part of the story may be missing.
#AnalyticsFact #CustomerRetention #GoAnalytics #CustomerAnalytics
September 20, 2026 at 4:03 PM
Interesting Fact:
Not all customer churn looks the same.
Some customers actively cancel.
Others simply stop buying.
If you're only tracking cancellations, part of the story may be missing.
#AnalyticsFact #CustomerRetention #GoAnalytics #CustomerAnalytics
Not all customer churn looks the same.
Some customers actively cancel.
Others simply stop buying.
If you're only tracking cancellations, part of the story may be missing.
#AnalyticsFact #CustomerRetention #GoAnalytics #CustomerAnalytics
Interesting Fact:
Not all customer churn looks the same.
Some customers actively cancel.
Others simply stop buying.
If you're only tracking cancellations, part of the story may be missing.
#AnalyticsFact #CustomerRetention #GoAnalytics #CustomerAnalytics
Not all customer churn looks the same.
Some customers actively cancel.
Others simply stop buying.
If you're only tracking cancellations, part of the story may be missing.
#AnalyticsFact #CustomerRetention #GoAnalytics #CustomerAnalytics
September 20, 2026 at 4:02 PM
Interesting Fact:
Not all customer churn looks the same.
Some customers actively cancel.
Others simply stop buying.
If you're only tracking cancellations, part of the story may be missing.
#AnalyticsFact #CustomerRetention #GoAnalytics #CustomerAnalytics
Not all customer churn looks the same.
Some customers actively cancel.
Others simply stop buying.
If you're only tracking cancellations, part of the story may be missing.
#AnalyticsFact #CustomerRetention #GoAnalytics #CustomerAnalytics
Sunday Business Review:
What should your company:
START doing?
STOP doing?
CONTINUE doing?
Your data can help answer all three.
#GoAnalytics #Leadership #BusinessStrategy
What should your company:
START doing?
STOP doing?
CONTINUE doing?
Your data can help answer all three.
#GoAnalytics #Leadership #BusinessStrategy
September 20, 2026 at 1:02 PM
Sunday Business Review:
What should your company:
START doing?
STOP doing?
CONTINUE doing?
Your data can help answer all three.
#GoAnalytics #Leadership #BusinessStrategy
What should your company:
START doing?
STOP doing?
CONTINUE doing?
Your data can help answer all three.
#GoAnalytics #Leadership #BusinessStrategy
Sunday Business Review:
What should your company:
START doing?
STOP doing?
CONTINUE doing?
Your data can help answer all three.
#GoAnalytics #Leadership #BusinessStrategy
What should your company:
START doing?
STOP doing?
CONTINUE doing?
Your data can help answer all three.
#GoAnalytics #Leadership #BusinessStrategy
September 20, 2026 at 1:02 PM
Sunday Business Review:
What should your company:
START doing?
STOP doing?
CONTINUE doing?
Your data can help answer all three.
#GoAnalytics #Leadership #BusinessStrategy
What should your company:
START doing?
STOP doing?
CONTINUE doing?
Your data can help answer all three.
#GoAnalytics #Leadership #BusinessStrategy