No Operational & Customer Service Committee meeting until January, but I wanted to share a snapshot of your feedback collected in November via:

• the online form (njtransit.com/advocate) & my email (customeradvocate@njtransit.com)

• my social media platforms (X & Bluesky)

Customer advocacy is a marketing strategy that leverages the positive word-of-mouth from satisfied customers to promote growth and increase brand awareness.

#CustomerAdvocacy #CustomerAdvocate #CustomerExperience

@gk3000.bsky.social

i left #firstdirect because of #burnout too

no #exit interview

#customeradvocate - vulnerable customers

the #bank was more focused on making #moral judgements instead of appraising the #facts accurately

it may have changed now... #maybe

youtu.be/IiBMzoXsHcc?...

#royals

That is odd, I cannot either... Would you mind sending me an email directly: customeradvocate@njtransit.com

Have a good day!

Franck

🔹 By email: customeradvocate@njtransit.com

🔹 At public meetings & events: Committee and Board Meetings, Safety Blitzes, etc.

🔹 On the transit network: besides my daily train and light rail commute, I also ride all modes across the state — don’t hesitate to say hi if you see me!

2.) #Transit’s #Customer #Advocate

#ThreeVirtualHearings #OnlineSurvey #RapidAction #Plan #DueIn #45Days

#CustomerAdvocate #FranckBeaumin #OnlineHearings 6-8 p.m., Tuesday, #March31 and Thursday, #April2...

AND 9-11 a.m., Saturday, #April4. #VirtualForums #OpenToAll #MembersOfThePublic...

When you put customer interests first by actively advocating for them, you change the whole game.

Instead of just making sales, you're building a true partnership.

#CustomerAdvocacy #CustomerAdvocate #CustomerExperience

Prioritizing customer interests through advocacy transforms a transactional relationship into a partnership.

It moves beyond simply selling and instead focuses on serving.

#CustomerAdvocacy #CustomerAdvocate #CustomerExperience

Loyal customers can become powerful brand advocates, attracting new customers and enhancing brand reputation.

#CustomerAdvocate #CustomerSatisfaction #CustomerLoyalty

Loyal customers can become powerful brand advocates, attracting new customers and enhancing brand reputation.

#CustomerAdvocate #CustomerSatisfaction #CustomerLoyalty