Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to...

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to...

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to...

Enterprise voice artificial intelligence company Regal Voice Inc. today unveiled an integration with Five9 Inc. that makes its autonomous AI voice agents available to customers of the contact center software provider. Five9 lists the agents in its AI Agent Connect program, a distribution channel for third-party AI vendors. A Five9 call event can now trigger a follow-up from Regal, either a text message or an outbound call placed by an AI agent. Nothing has to be queued by hand. Data runs the other way too. Five9 feeds call records into Regal as calls complete, including the campaign behind each one, how long it lasted and how it ended. The record also shows which agent took the call. Whoever handles the next contact, human or AI, starts with that history. There’s a lead routing angle as well. Regal scores contacts for intent through its journey orchestration software, and anything it marks as high intent can go straight into a Five9 outbound campaign without anyone touching it. Regal co-founder and Chief Executive Alex Levin said the pitch is aimed at enterprise contact centers, particularly those in regulated industries, and that the agents are designed to “integrate into existing workflows.” Regal started up...

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Reported Monday, Sep 21 - 7:56am EDT (TheFly subscription required to read more.)

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