NHS organisations are reporting increasing pressure from rising complaint volumes and more complex AI-generated complaints, with trusts warning that some complaints are becoming increasingly lengthy and resource intensive to investigate.
 
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#NHSComplaints

Today’s conference topic #NHSComplaints is where my speaking career began. Bringing together my background of counselling & death of a child in hospital means my talks are a mix of neuroscience, process & emotion. Thinking about WHAT is needed, WHY it is important & WHERE barriers lie. #empathy