In our recent blog, we introduced how the Quality Evaluation Agent elevates support excellence by bringing automation, consistency, and intelligence to quality assessments. Now, let’s dive deeper into the evaluation framework at the heart of QEA – the blueprint that defines how QEA evaluates support interactions, what standards it upholds, and how it transforms raw evaluations into actionable insights. The post Building trust and consistency: The evaluation framework behind QEA appeared first on Microsoft Dynamics 365 Blog.