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citizenptnewsca.bsky.social
Lake County has taken a bold step by approving a significant software agreement with Tyler Technologies, despite concerns over past integration issues with Workday.

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#LakeCounty #CA #CitizenPortal #GovernanceOversight #AssetManagement #UtilityBilling
Board approves Tyler Technologies agreement for special districts after debate over Workday integrations
Lake County approved a cooperative purchase and a software-as-a-service agreement with Tyler Technologies for special districts' asset management and utility billing — motions to waive bidding and to approve the contract passed 4–1 amid questions about Workday integrations, testing, and governance oversight.
citizenportal.ai
November 9, 2026 at 3:52 PM
u-i-p.bsky.social
Gary Sanders' Utility Information Pipeline #382 - November 3, 2026 #utilitymanagement #utilities #utilitybilling
More paper bill fees - Utility Information Pipeline
Since I first wrote about paper bill fees last year, I've done additional research and found more utilities charging a paper bill fee.
utilityinformationpipeline.com
November 3, 2026 at 1:12 PM
padailyherald.bsky.social
Council seeks broader options on $2 paper billing fee

#Accessibility #BlakeEdwards #Budget2027 #CityCouncil #ComputerTraining #DawnKilmer #PaperBillingFee #PrinceAlbert #seniors #TonyHead #UtilityBilling
<a href="https://paherald.sk.ca/council-seeks-broader-options-on-2-paper-billing-fee/" class="hover:underline text-blue-600 dark:text-sky-400 no-card-link" target="_blank" rel="noopener" data-link="bsky">https://paherald.sk.ca/council-seeks-broader-options-on-2-paper-billing-fee/
October 28, 2026 at 12:29 AM
citizenptnewsva.bsky.social
Virginia's new data-center electricity consumption tax has fallen short of expectations, with only $26 million collected from a potential $100 million due to billing delays.

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#VA #CitizenPortal #VirginiaDataCenters #PublicFinance #UtilityBilling #TaxReform
First data‑center electricity tax receipts lower than expected; agency blames billing timing
Todd Andrews told the committee Virginia’s new data‑center electricity consumption tax is 1.1¢ per kWh and that timing and billing cycles explain why initial remittances covered only a portion of expected July–August consumption; treasury expects catch-up remittances in coming months.
citizenportal.ai
October 22, 2026 at 7:14 AM
u-i-p.bsky.social
Gary Sanders' Utility Information Pipeline #381 - October 20, 2026 #utilitymanagement #utilities #utilitybilling
AI Report Transformation - Utility Information Pipeline
Do you have to deal with reports that aren't optimized for Excel exports? Keep reading to see how AI can help you transform these reports.
utilityinformationpipeline.com
October 20, 2026 at 5:05 PM
dysruptionhub.infosec.exchange.ap.brid.gy
Suspected cyber incident at cusi disrupts utility bill payments #cyberincident #utilitybilling #paymentoutage #arkansas #thirdpartyrisk #waterutilities https://dysruptionhub.com/cusi-arkansas-suspected-cyber-payments/
Suspected cyber incident at CUSI disrupts utility bill payments
A suspected cyber incident disrupted CUSI utility payments across several states. Customers used cash or checks as recovery varied by service.
dysruptionhub.com
October 19, 2026 at 4:04 PM
u-i-p.bsky.social
Gary Sanders' Utility Information Pipeline #380 - October 6, 2026 #utilitymanagement #utilities #utilitybilling
Application Fees - Utility Information Pipeline
Are you missing out on a fee you should be charging? Based on the response at a recent national conference, more utilities should charge an application fee.
utilityinformationpipeline.com
October 6, 2026 at 12:26 PM
u-i-p.bsky.social
Gary Sanders' Utility Information Pipeline #379 - September 22, 2026 #utilitymanagement #utilities #utilitybilling
Using Google MyMaps - Utility Information Pipeline
Need a custom map but don't have GIS skills? That's no problem when you use Google MyMaps. Keep reading for step-by-step directions.
utilityinformationpipeline.com
September 22, 2026 at 10:45 PM
citizenptnewstx.bsky.social
A resident raises concerns over rising water bills and confusing usage reports, pushing for enhancements to the city’s portal.

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#CorpusChristiNuecesCounty #TX #CitizenPortal #CustomerSupport #CorpusChristiWater #UtilityBilling #PublicEngagement
Resident presses city on portal usability and rising bills; staff outlines rate timing and billing components
A resident asked for usability improvements to the water usage portal and complained of a roughly $40 monthly bill increase despite reduced usage; staff said rates will increase in 2027 and explained billing composition and portal-meter timing differences.
citizenportal.ai
September 21, 2026 at 10:37 AM
citizenptnewsky.bsky.social
Residents are voicing their frustrations over unexpected water shutoffs and missed bills following the utility's recent billing system switch.

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#MoreheadCityRowanCounty #KY #CitizenPortal #CustomerService #UtilityBilling #MoreheadCityUtility #CommunityOutreach
Residents describe unexpected water shutoffs after utility billing system migration
Residents told council members and plant-board officials they experienced unannounced shutoffs and missed bills after the utility moved from Utility Star to UniLink; staff said they sent multiple notices, waived late fees related to the migration and restored service for many customers.
citizenportal.ai
September 16, 2026 at 1:17 PM
u-i-p.bsky.social
Gary Sanders' Utility Information Pipeline #378 - September 8, 2026 #utilitymanagement #utilities #utilitybilling
Customer Assistance Programs - Utility Information Pipeline
Does your utility offer a customer assistance program? Here are a look at several of the most popular options for you to consider.
utilityinformationpipeline.com
September 8, 2026 at 12:11 PM
webchick.com
☕ WEB CHICK UPDATE
Village of Pleasantville
Ordinances
www.villageofpleasantville.com/Village-Meet...
Minutes / Resolutions – Village of Pleasantville, Ohio
Monthly finance and council meeting minutes, resolutions and ordinances for the Village of Pleasantville. For public records requests, email utilitybilling@villageofpleasantville.com.
www.villageofpleasantville.com
August 26, 2026 at 9:36 PM
u-i-p.bsky.social
Gary Sanders' Utility Information Pipeline #377 - August 25, 2026 #utilitymanagement #utilities #utilitybilling
Customer-Selected Due Dates - Utility Information Pipeline
Should you allow customer-selected due dates? A look at why that might make sense for customers receiving Social Security payments.
utilityinformationpipeline.com
August 25, 2026 at 12:13 PM
citizenptnewsfl.bsky.social
Opa-locka's budget workshop reveals critical challenges in resuming utility billing, raising alarms about malfunctioning water meters and financial readiness for the future.

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#FL #CitizenPortal #FinancialPlanning #Budget #CivicAccountability #UtilityBilling
Finance Director Gantt outlines budget challenges and future plans for utility billing
City officials discuss financial readiness for resuming utility billing amid meter issues.
citizenportal.ai
July 11, 2025 at 12:52 PM
citizenptnewsfl.bsky.social
Leon County residents could see major changes to fire service fees after a recent public hearing raised concerns about potential unconstitutional charges.

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#LeonCounty #FL #PublicFinancials #CitizenPortal #LeonCountyFireServices #CommunityEngagement #UtilityBilling
Leon County commissioners address fire services fee concerns in upcoming public hearing
Commissioners propose changes to fire services fee collection to protect unincorporated residents.
citizenportal.ai
July 9, 2025 at 11:48 AM
citizenptnewsfl.bsky.social
Florida families could soon see relief from rising utility costs thanks to House Bill 47, which proposes tax exemptions on essential household fuels!

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#FL #EconomicRelief #UtilityBilling #CitizenPortal #TaxExemptions
Florida House modifies sales tax exemption rules for utility sales
Florida House enacts changes to sales tax exemptions for residential utilities and fuels.
citizenportal.ai
March 30, 2025 at 2:09 AM
citizenptnewsfl.bsky.social
Lynn Haven officials are facing a storm of controversy as they debate sweeping changes to the stormwater billing system that could impact both property owners and tenants.

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#LynnHavenBayCounty #FL #UtilityBilling #CommunityFairness #CitizenPortal #LynnHavenStormwater
Local Finance Committee debates restructuring utility billing amid budgetary concerns
Committee discusses potential changes to utility billing to address budget delays and revenue generation.
citizenportal.ai
March 26, 2025 at 9:00 PM
citizenptnewswi.bsky.social
Sherwood is gearing up for a major wastewater treatment upgrade with a staggering 48.6% sewer rate hike and a switch to monthly billing—find out how this will impact residents!

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#SherwoodCalumetCounty #WI #CitizenPortal #UtilityBilling #CleanWater #SherwoodWastewater
Sherwood board advances WWTF upgrade plan; approves large sewer rate hike and monthly billing
After months of engineering review and a Clean Water Fund application, the Village of Sherwood approved a major sewer‑rate increase and moved utility billing from quarterly to monthly to help finance a $9–10M upgrade to its wastewater treatment facility.
citizenportal.ai
July 8, 2026 at 11:54 PM
u-i-p.bsky.social
Gary Sanders' Utility Information Pipeline #376 - August 11, 2026 #utilitymanagement #utilities #utilitybilling
A backup set of eyes & ears - Utility Information Pipeline
Sometimes elderly or ill customers need a backup set of eyes and ears to ensure they pay on time. That's where third-party notification helps.
utilityinformationpipeline.com
August 11, 2026 at 12:13 PM
u-i-p.bsky.social
Gary Sanders' Utility Information Pipeline #375 - July 28, 2026 #utilitymanagement #utilities #utilitybilling
When customers can’t pay - Utility Information Pipeline
What do you do when customers can't pay their bills? A look at three different repayment options and some best practices for applying them.
utilityinformationpipeline.com
July 28, 2026 at 12:21 PM
u-i-p.bsky.social
Gary Sanders' Utility Information Pipeline #374 - July 14, 2026 #utilitymanagement #utilities #utilitybilling
Warn your customers… - Utility Information Pipeline
Based on a news article about check washing, it's a good idea to warn your customers about the downsides of mailing checks.
utilityinformationpipeline.com
July 14, 2026 at 12:50 PM
u-i-p.bsky.social
Gary Sanders' Utility Information Pipeline #373 - June 30, 2026 #utilitymanagement #utilities #utilitybilling
It’s that time again… - Utility Information Pipeline
It's that time again as postage rates are set to increase again on July 12, making the cost of mailing utility bills even more expensive.
utilityinformationpipeline.com
June 30, 2026 at 12:36 PM
u-i-p.bsky.social
Gary Sanders' Utility Information Pipeline #372 - June 16, 2026 #utilitymanagement #utilities #utilitybilling
Staffing Survey Trends 2026 - Utility Information Pipeline
An analysis of Utility Staffing Survey trends from 2016 through 2026 for labor-intensive processes which utilities can control.
utilityinformationpipeline.com
June 16, 2026 at 2:09 PM
u-i-p.bsky.social
Gary Sanders' Utility Information Pipeline #371 - June 2, 2026 #utilitymanagement #utilities #utilitybilling
2026 Utility Staffing Survey Results – Part II - Utility Information Pipeline
The second of two blog posts with the results of the 2026 Utility Staffing Survey where I calculate a value for Annual Accounts Billed per Office Employee.
utilityinformationpipeline.com
June 2, 2026 at 12:10 PM
u-i-p.bsky.social
Gary Sanders' Utility Information Pipeline #370 - May 19, 2026 #utilitymanagement #utilities #utilitybilling
2026 Utility Staffing Survey Results – Part I - Utility Information Pipeline
The first of two blog posts with the results of the 2026 Utility Staffing Survey where I calculate a value for Annual Accounts Billed per Office Employee.
utilityinformationpipeline.com
May 19, 2026 at 12:18 PM