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Gary Sanders' Utility Information Pipeline #379 - September 22, 2026 #utilitymanagement #utilities #utilitybilling
Using Google MyMaps - Utility Information Pipeline
Need a custom map but don't have GIS skills? That's no problem when you use Google MyMaps. Keep reading for step-by-step directions.
utilityinformationpipeline.com
September 22, 2026 at 10:45 PM
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Gary Sanders' Utility Information Pipeline #374 - July 14, 2026 #utilitymanagement #utilities #utilitybilling
Warn your customers… - Utility Information Pipeline
Based on a news article about check washing, it's a good idea to warn your customers about the downsides of mailing checks.
utilityinformationpipeline.com
July 14, 2026 at 12:50 PM
citizenptnewstx.bsky.social
A resident raises concerns over rising water bills and confusing usage reports, pushing for enhancements to the city’s portal.

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#CorpusChristiNuecesCounty #TX #CitizenPortal #CustomerSupport #CorpusChristiWater #UtilityBilling #PublicEngagement
Resident presses city on portal usability and rising bills; staff outlines rate timing and billing components
A resident asked for usability improvements to the water usage portal and complained of a roughly $40 monthly bill increase despite reduced usage; staff said rates will increase in 2027 and explained billing composition and portal-meter timing differences.
citizenportal.ai
September 21, 2026 at 10:37 AM
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The Woodland City Council just approved a major $715,297 grant to revamp Main Street and is bringing utility billing in-house—big changes are on the horizon!

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#WoodlandCowlitzCounty #WA #UtilityBilling #WoodlandCouncil #PublicSafety #TransportationImprovement #CitizenPortal
Woodland council approves grants, contracts and in-house utility billing plan
At its Dec. 15 meeting, the Woodland City Council unanimously approved a $715,297 TIB grant for Main Street work, an interlocal prosecution services agreement with Kelso, school speed‑zone signage with WSDOT, two municipal ordinances, and authorized switching utility billing in‑house with Tyler Technologies (budgeted implementation funds).
citizenportal.ai
December 16, 2025 at 10:16 PM
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Residents are voicing their frustrations over unexpected water shutoffs and missed bills following the utility's recent billing system switch.

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#MoreheadCityRowanCounty #KY #CitizenPortal #CustomerService #UtilityBilling #MoreheadCityUtility #CommunityOutreach
Residents describe unexpected water shutoffs after utility billing system migration
Residents told council members and plant-board officials they experienced unannounced shutoffs and missed bills after the utility moved from Utility Star to UniLink; staff said they sent multiple notices, waived late fees related to the migration and restored service for many customers.
citizenportal.ai
September 16, 2026 at 1:17 PM
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Gary Sanders' Utility Information Pipeline #378 - September 8, 2026 #utilitymanagement #utilities #utilitybilling
Customer Assistance Programs - Utility Information Pipeline
Does your utility offer a customer assistance program? Here are a look at several of the most popular options for you to consider.
utilityinformationpipeline.com
September 8, 2026 at 12:11 PM
webchick.com
☕ WEB CHICK UPDATE
Village of Pleasantville
Ordinances
www.villageofpleasantville.com/Village-Meet...
Minutes / Resolutions – Village of Pleasantville, Ohio
Monthly finance and council meeting minutes, resolutions and ordinances for the Village of Pleasantville. For public records requests, email utilitybilling@villageofpleasantville.com.
www.villageofpleasantville.com
August 26, 2026 at 9:36 PM
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Gary Sanders' Utility Information Pipeline #377 - August 25, 2026 #utilitymanagement #utilities #utilitybilling
Customer-Selected Due Dates - Utility Information Pipeline
Should you allow customer-selected due dates? A look at why that might make sense for customers receiving Social Security payments.
utilityinformationpipeline.com
August 25, 2026 at 12:13 PM
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Residents are demanding answers after a utility software upgrade led to skyrocketing water bills and ongoing main breaks in Missouri Valley.

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#MissouriValleyHarrisonCounty #IA #CitizenPortal #UtilityBilling #MissouriValleyWaterIssues #HomeownerInsurance #PublicWorks
Residents and staff flag water-billing problems and main breaks; council hears that utility software upgrade is still being fixed
Residents reported an unusually high water bill and recent main breaks; public works described recent service-line and main repairs and discussed homeowner service-line insurance. A council member said a forced utility-software upgrade in April has caused claims and revenue-reporting problems and the city is still working to fix it.
citizenportal.ai
August 14, 2026 at 1:57 AM
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Gary Sanders' Utility Information Pipeline #376 - August 11, 2026 #utilitymanagement #utilities #utilitybilling
A backup set of eyes & ears - Utility Information Pipeline
Sometimes elderly or ill customers need a backup set of eyes and ears to ensure they pay on time. That's where third-party notification helps.
utilityinformationpipeline.com
August 11, 2026 at 12:13 PM
webchick.com
☕ WEB CHICK UPDATE
Village of Pleasantville
Records, Rules and Law Committee Minutes
www.villageofpleasantville.com/Village-Meet...
Minutes / Resolutions – Village of Pleasantville, Ohio
Monthly finance and council meeting minutes, resolutions and ordinances for the Village of Pleasantville. For public records requests, email utilitybilling@villageofpleasantville.com.
www.villageofpleasantville.com
August 8, 2026 at 2:16 PM
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Prairie View City Council faces a shocking $500,000 shortfall due to months of missing meter readings, prompting urgent action on smart meters.

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#PrairieViewWallerCounty #TX #CitizenPortal #FinancialTransparency #UtilityBilling #PrairieViewPublicWorks #SmartMeters
Council hears that missing meter reads may have left city with roughly $500,000 shortfall; authorizes smart‑meter contract signature
Finance staff told council that months of missing meter reads produced large receivable anomalies — roughly $500,000 the city may not be able to recover — and council authorized the city manager to sign a smart‑meter contract, with staff to confirm contract numbers before signature.
citizenportal.ai
August 5, 2026 at 7:27 AM
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Willows City Council makes a strategic move to continue funding the Tyler Technologies billing module, avoiding a costly termination fee and exploring in-house staffing solutions.

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#WillowsCityGlennCounty #CA #CitizenPortal #UtilityBilling #WillowsCityCouncil
Willows council keeps Tyler Technologies billing module, votes to continue implementation
After debate over staffing and transition timelines, the council voted 3–0 to continue funding the Tyler Technologies utility-billing module and to task staff with exploring in-house handling of commercial accounts; officials cited a potential $30,000 cost to terminate immediately versus an estimated $38,566 to continue this fiscal year.
citizenportal.ai
July 31, 2026 at 10:53 PM
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Gary Sanders' Utility Information Pipeline #375 - July 28, 2026 #utilitymanagement #utilities #utilitybilling
When customers can’t pay - Utility Information Pipeline
What do you do when customers can't pay their bills? A look at three different repayment options and some best practices for applying them.
utilityinformationpipeline.com
July 28, 2026 at 12:21 PM
webchick.com
☕ WEB CHICK UPDATE
Village of Pleasantville
Minutes / Resolutions
www.villageofpleasantville.com/Village-Meet...
Minutes / Resolutions – Village of Pleasantville, Ohio
Monthly finance and council meeting minutes, resolutions and ordinances for the Village of Pleasantville. For public records requests, email utilitybilling@villageofpleasantville.com.
www.villageofpleasantville.com
July 11, 2026 at 12:32 AM
citizenptnewswi.bsky.social
Sherwood is gearing up for a major wastewater treatment upgrade with a staggering 48.6% sewer rate hike and a switch to monthly billing—find out how this will impact residents!

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#SherwoodCalumetCounty #WI #CitizenPortal #UtilityBilling #CleanWater #SherwoodWastewater
Sherwood board advances WWTF upgrade plan; approves large sewer rate hike and monthly billing
After months of engineering review and a Clean Water Fund application, the Village of Sherwood approved a major sewer‑rate increase and moved utility billing from quarterly to monthly to help finance a $9–10M upgrade to its wastewater treatment facility.
citizenportal.ai
July 8, 2026 at 11:54 PM
citizenptnewsfl.bsky.social
Opa-locka's budget workshop reveals critical challenges in resuming utility billing, raising alarms about malfunctioning water meters and financial readiness for the future.

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#FL #CitizenPortal #FinancialPlanning #Budget #CivicAccountability #UtilityBilling
Finance Director Gantt outlines budget challenges and future plans for utility billing
City officials discuss financial readiness for resuming utility billing amid meter issues.
citizenportal.ai
July 11, 2025 at 12:52 PM
citizenptnewsfl.bsky.social
Leon County residents could see major changes to fire service fees after a recent public hearing raised concerns about potential unconstitutional charges.

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#LeonCounty #FL #PublicFinancials #CitizenPortal #LeonCountyFireServices #CommunityEngagement #UtilityBilling
Leon County commissioners address fire services fee concerns in upcoming public hearing
Commissioners propose changes to fire services fee collection to protect unincorporated residents.
citizenportal.ai
July 9, 2025 at 11:48 AM
citizenptnewsfl.bsky.social
Florida families could soon see relief from rising utility costs thanks to House Bill 47, which proposes tax exemptions on essential household fuels!

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#FL #EconomicRelief #UtilityBilling #CitizenPortal #TaxExemptions
Florida House modifies sales tax exemption rules for utility sales
Florida House enacts changes to sales tax exemptions for residential utilities and fuels.
citizenportal.ai
March 30, 2025 at 2:09 AM
citizenptnewsfl.bsky.social
Lynn Haven officials are facing a storm of controversy as they debate sweeping changes to the stormwater billing system that could impact both property owners and tenants.

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#LynnHavenBayCounty #FL #UtilityBilling #CommunityFairness #CitizenPortal #LynnHavenStormwater
Local Finance Committee debates restructuring utility billing amid budgetary concerns
Committee discusses potential changes to utility billing to address budget delays and revenue generation.
citizenportal.ai
March 26, 2025 at 9:00 PM
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Gary Sanders' Utility Information Pipeline #373 - June 30, 2026 #utilitymanagement #utilities #utilitybilling
It’s that time again… - Utility Information Pipeline
It's that time again as postage rates are set to increase again on July 12, making the cost of mailing utility bills even more expensive.
utilityinformationpipeline.com
June 30, 2026 at 12:36 PM
u-i-p.bsky.social
Gary Sanders' Utility Information Pipeline #372 - June 16, 2026 #utilitymanagement #utilities #utilitybilling
Staffing Survey Trends 2026 - Utility Information Pipeline
An analysis of Utility Staffing Survey trends from 2016 through 2026 for labor-intensive processes which utilities can control.
utilityinformationpipeline.com
June 16, 2026 at 2:09 PM
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Gary Sanders' Utility Information Pipeline #371 - June 2, 2026 #utilitymanagement #utilities #utilitybilling
2026 Utility Staffing Survey Results – Part II - Utility Information Pipeline
The second of two blog posts with the results of the 2026 Utility Staffing Survey where I calculate a value for Annual Accounts Billed per Office Employee.
utilityinformationpipeline.com
June 2, 2026 at 12:10 PM
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Gary Sanders' Utility Information Pipeline #370 - May 19, 2026 #utilitymanagement #utilities #utilitybilling
2026 Utility Staffing Survey Results – Part I - Utility Information Pipeline
The first of two blog posts with the results of the 2026 Utility Staffing Survey where I calculate a value for Annual Accounts Billed per Office Employee.
utilityinformationpipeline.com
May 19, 2026 at 12:18 PM
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Gary Sanders' Utility Information Pipeline #369 - May 5, 2026 #utilitymanagement #utilities #utilitybilling
Everybody is doing it! - Utility Information Pipeline
"Everybody is doing it!" isn't always the best reason for your utility to do what other utilities are doing, but in this case it is.
utilityinformationpipeline.com
May 5, 2026 at 12:28 PM