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citizenptnewsmn.bsky.social
Hennepin County is gearing up for 2027 with bold legislative priorities focused on health funding, combating disparities, and climate resilience—what's next for the community?

Learn more here

#HennepinCounty #MN #CitizenPortal #DisparityElimination #ServiceDelivery #ClimateResiliency
Hennepin County board advances 2027 state legislative priorities, moves platform to Nov. 10
The Board of Commissioners reviewed recommended edits to the 2027 state legislative platform, debated repurposing a $26 million bonding appropriation, and voted to progress both the priorities and the full platform to the Nov. 10 meeting for final action.
citizenportal.ai
November 2, 2026 at 7:07 AM
ryanogilvie.bsky.social
Are your SLAs measuring what actually matters to your customers? Effective Service Level Management connects IT performance with business expectations and continual improvement.

lnkd.in/p/gv8jCQjd

#ITSM #SLM #ServiceDelivery #integratedITSM
#integrateditsm #itsm #servicelevelmanagement #itleadership | Ryan Ogilvie
Another integratedITSM essential insight Service Level Management isn't just about meeting SLAs. It's about setting realistic expectations, measuring performance and delivering value to the business....
lnkd.in
October 29, 2026 at 10:35 PM
hormozisky.bsky.social
The difference between a 100K offer and a 10M offer isn't the core promise. It's the depth of thought you put into removing friction from the customer's real life.

https://www.youtube.com/watch?v=FNsH3DgE1_o

#Execution #ServiceDelivery #Scaling
October 28, 2026 at 1:00 PM
ryanogilvie.bsky.social
You can't improve service delivery by managing SLAs alone. Understanding how ITSM processes connect is what helps Service Delivery Managers identify gaps, address recurring issues and improve outcomes.

lnkd.in/p/gXEn4yQm

#ServiceDelivery #ITSM #integratedITSM #ContinualImprovement
#servicedeliverymanagement #servicedelivery #integrateditsm #itsm #servicemanagement #continualimprovement #customerexperience #itleadership | Ryan Ogilvie
Service Delivery Managers: You're accountable for service performance, but how much control do you really have over the processes behind it? When an incident takes too long, a request misses its targ...
lnkd.in
October 26, 2026 at 8:55 PM
aperfectchoice.bsky.social
👉 shorturl.at/TYTka

🚀 Project & Service Delivery Manager (m/w/x) gesucht!

Du möchtest IT-Projekte steuern, Kunden begleiten und moderne Microsoft-Infrastrukturen mitgestalten?

#ProjectManagement #ServiceDelivery #Microsoft #Azure #M365 #Intune #EntraID #ITJobs #Karriere
Project & Service Delivery Manager (m/w/x)
Project & Service Delivery Manager (m/w/x)
shorturl.at
October 27, 2026 at 1:46 PM
forgood.org.za
GOOD met Covid Informal Settlements residents in Ward 118 over a stalled road project. An Equitable City means equal infrastructure, answers and action on delayed projects.

#GOODParty #CapeTown #LGE2026 #ServiceDelivery
October 24, 2026 at 9:03 AM
citizenptnewswi.bsky.social
North Central Health Care's transportation costs are soaring, with per-ride expenses now hitting between $65 and $75—what does this mean for the community?

Click to read more!

#MarathonCounty #WI #CitizenPortal #ServiceDelivery #MarathonCountyTransportation #BudgetTransparency
NCHC reported per-ride costs rising to $65–$75 in TCC materials; program operates 25 vehicles
North Central Health Care’s Q1–Q2 financial and service-delivery material in the TCC packet reported cost-per-ride figures rising to $65–$75, a 25-vehicle fleet, 65% comment-card returns this quarter and an intent to provide budget-impact graphics at the next quarterly meeting.
citizenportal.ai
October 25, 2026 at 11:01 AM
citizenptnewsca.bsky.social
The Beaumont Planning Commission is on the brink of a major decision to annex 78.5 acres of land, aiming to streamline public safety and service delivery in the area.

Get the details!

#BeaumontRiversideCounty #CA #CitizenPortal #ServiceDelivery #UrbanPlanning #CommunityDevelopment
Planning commission recommends Beaumont annex the Golden Triangle to avoid an 'island' of unincorporated land
The commission voted to recommend the city council approve annexation and related general plan and zoning amendments for about 78.5 acres south of Cherry Valley Boulevard after staff said an EIR addendum found no new significant impacts.
citizenportal.ai
October 20, 2026 at 9:52 PM
citizenptnewsmi.bsky.social
A council member is demanding answers after discovering a shocking $11 million spent on just 654 water service line replacements—what's going on with our city’s funds?

Get the details!

#FlintCityGeneseeCounty #MI #CitizenPortal #FlintCity #ServiceDelivery #PublicInfrastructure
Council member questions $11 million in water service-line funds; DPW session set for answers
A council member said $11 million was drawn from contingency and service-line replacement funds while only about 654 lines had been replaced and asked DPW and Eagle/EPA representatives to explain where the money went. The council scheduled the DPW discussion for a later budget session.
citizenportal.ai
October 19, 2026 at 7:21 AM
citizenptnewsga.bsky.social
Burke County is facing a pivotal moment as residents rally to protect their community against a proposed annexation of 554 acres by Hephzibah—will their voices be heard?

See what happened

#BurkeCounty #GA #CitizenPortal #ServiceDelivery #CommunityInput
Burke County schedules joint meeting after Hephzibah files notice to annex 554 acres
County attorney and residents briefed the Burke County Board on a Sept. 25 notice from the city of Hephzibah proposing to annex about 554 acres. The board set a joint meeting for Friday at 9 a.m.; the county will have 30 days after that meeting to object under Georgia law.
citizenportal.ai
October 17, 2026 at 11:32 PM
halexo.bsky.social
Slow delivery leads to lost clients 📉

📉 Satisfaction drops
⏳ Delays increase
📊 Loyalty weakens

Better capacity improves retention 🌍

✅ Faster delivery
✅ Consistent service
✅ Stronger retention

#ClientRetention #MSP #ServiceDelivery #CX
October 6, 2026 at 5:55 AM
forgood.org.za
The DA-led City of Cape Town has resurrected plans for the Foreshore, complete with massive promises like freeway tunnels and harbour promenades. But behind the headline features, basic questions remain completely unanswered.

#GOODParty #CapeTown #ServiceDelivery #LGE2026
October 3, 2026 at 10:05 AM
citizenptnewsga.bsky.social
City and county officials are on the brink of a breakthrough that could unlock water access for hundreds of residents stuck in service limbo due to outdated maps!

Click to read more!

#PickensCounty #GA #CitizenPortal #InfrastructureDevelopment #ServiceDelivery #CommunityResources
Jasper, Pickens County seek map corrections and cost formula to speed water hookups
City and county officials reviewed corrected service-delivery maps and agreed to develop a cost formula so county waterlines can serve residents currently held up by misassigned service areas; county staff said some tanks have spare capacity that could supply additional customers.
citizenportal.ai
September 28, 2026 at 4:12 AM
mannypalachuk.bsky.social
The team didn't create the technical debt.

The absence of a system that made it visible and manageable created it.

That's actually good news — systems can be built.

www.mannypalachuk.com/it-service-r...

#MSPOwner #ServiceDelivery
The IT Service Run Guide™ Masterclass
The IT Service Run Guide™ (ITSRG) is the comprehensive 9-module certification that gives your team every rule, workflow, and standard your service desk runs on — the operating manual your PSA never gave you. Built for teams from 1 to 100+
www.mannypalachuk.com
September 25, 2026 at 1:30 PM
mannypalachuk.bsky.social
Priority aging turned on too early makes everything look urgent, which means nothing is. Get to 90-95% of tickets under 45 days FIRST. Then use aging as the backstop. Save this for ops planning.

#MSP #ServiceDelivery #TechnicalDebt
September 23, 2026 at 5:00 PM
mannypalachuk.bsky.social
Two tickets, two bounties, every week: oldest ticket + most hours logged. $25-$40 gift card to whoever closes it. Gamify technical debt and watch it disappear. Save this and run it on Monday.

#MSPOwner #ServiceDelivery #TechnicalDebt
September 21, 2026 at 6:00 PM
mannypalachuk.bsky.social
Priority aging is one of the most powerful service desk tools available.

The gate: 90-95% of tickets under 45 days.

Earn it first.

Then turn it on.

#ServiceDelivery #TechnicalDebt
September 20, 2026 at 9:00 PM
mannypalachuk.bsky.social
The Pinpoint Sprint: one tech, one ticket, zero distractions.

Named target.

Defined mission.

The rogue that's been aging for weeks disappears in 48 hours.

#MSP #ServiceDelivery
September 19, 2026 at 2:00 PM
forgood.org.za
Cape Town’s best days are still ahead! 🏙️✨

GOOD is ready to build a city that actually cares, one that is affordable, equitable, safe, and works for everyone, not just a few.

It’s time for real progress. Let’s build The GOOD Way Forward together. 🧡

#GOODParty #TheGOODWayForward #ServiceDelivery
September 19, 2026 at 10:10 AM
mannypalachuk.bsky.social
Daily workflow won't clear technical debt alone. Two sprint modes will: Swarming Sprint clears the board, Pinpoint Sprint kills the worst outlier. Save this for your next planning conversation.

#MSP #TechnicalDebt #ServiceDelivery #ITOps
September 18, 2026 at 6:00 PM
mannypalachuk.bsky.social
Highest priority first.

Within each priority level — oldest to newest.

Old tickets can't hide in a system that always works oldest to newest.

#ServiceDelivery #MSPOwner
September 17, 2026 at 5:00 PM
mannypalachuk.bsky.social
Seeing the monster is the first step.

Killing it is the second.

#ServiceDelivery #MSPOwner
September 16, 2026 at 8:15 PM
mannypalachuk.bsky.social
The goal was never an empty ticket queue. It's a healthy shape. Tight cluster vs. sprawling mess — save this and compare it to your own queue.

#ManagedServices #MSP #ITOperations #ServiceDelivery
September 16, 2026 at 6:00 PM
mannypalachuk.bsky.social
Technical debt won't clear itself during normal workflow. You need dedicated hunt time. Swarming Sprint or Pinpoint Sprint — which one does your shop need right now? Drop it below.

#MSPOwner #ServiceDelivery #ITOps #TechnicalDebt
September 16, 2026 at 6:21 AM
mannypalachuk.bsky.social
Put a bounty on your oldest ticket and your fattest ticket, every week, and watch how fast they get closed.

Gamification works.

#MSPLife #ServiceDelivery
September 15, 2026 at 6:30 PM