Last night, I reviewed the Department for Education’s updated Accessibility & Inclusive Design Manual, a well-intentioned, clearly structured resource. A thread. 🧵 #Accessibility #Inclusion #TraumaInformedContent #UX #ServiceDesign #ConsumerDuty #PublicServices #ContentDesign #DigitalInclusion

We can’t say “AI is the future” and then punish people for preparing for it. Let’s raise the standard. But let’s apply it fairly.

#AIethics #futureofwork #education #jobsearch #digitalliteracy #contentstrategy #traumainformedcontent #AI #technology #recruitment #education

The European Accessibility Act is now in force, but it doesn’t go nearly far enough. 🧵

#Accessibility #TraumaInformedContent #DigitalExclusion #InclusiveDesign #EAA #ContentDesign #UX #PlainLanguage

“Isn’t trauma-informed content just good content design?” It’s a fair question. After all, content design should already support vulnerable users with clarity, accessibility and inclusion. A thread. 🧵
#ContentDesign #TraumaInformedContent #UX #ContentStrategy #Compliance

Here's my new article on what that would look like in practice and why it would actually help content practitioners do better work.
#ContentStrategy #ContentDesign #Accessibility #GovernmentDigital #TraumaInformedContent

I have 15,639 views on LinkedIn for a basic post about a school principal’s well-intended letter to parents and carers.

#traumainformed #contentstrategy #digitalinclusion #education #contentdesign #uxwriting #studentwellbeing #traumainformedcontent #inclusivedesign #education #hr #personnel

If you’re in the in-between too: take heart. Purpose waits for no job title.

#TraumaInformedContent #AIandEmpathy #GriefAndWork #DigitalWithCare #ContentStrategy #HumanCentredAI #CareerResilience