Part 2 of my #WEM series is here! You'll learn everything there is to know about #Shiftplans, #shiftbidding, #shiftswapping and #timeoff #requests in #WorkforceEngagementManagement.

📺 youtu.be/2muK1knL1Fs
✍️ d365goddess.com/d365-wem-par...

#D365ContactCenter #D365 #CustomerService #Scheduling

Ever wondered about #WorkforceEngagementManagement in #D365ContactCenter?
I’m kicking off a new series on #WEM, starting with the basics! I'll start by discussing how #Forecasting and #CapacityPlanning fit into this process!

Check it out:
📺 youtu.be/k9Fkw7ilXYM
✍️ d365goddess.com/d365-wem-par...

SPARK Matrix™: Workforce Engagement Management

qksgroup.com/market-resea...

#WorkforceEngagementManagement #WEM #EmployeeEngagement #FutureOfWork #AIinHR #WorkforceOptimization #EmployeeExperience #IntelligentScheduling #WorkforceAnalytics