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miguelpeck.bsky.social
Well, this is a nice treat. Although, Ollie is much more of a starter villain himself…

#ConstituentService @scalzi.com @subpress.bsky.social #BookMail #BookSky
November 24, 2025 at 11:34 AM
strategicguy.bsky.social
How the US Library of Congress embraced a citizen centric approach. governmenttechnologyinsider.com/agencies-are... #ConstituentService #Maximus #PublicSector
Agencies are Opening the Digital Front Door to Exceptional Citizen Experiences - Government Technology Insider
Federal agencies are opening the digital front door and in doing so are delivering exceptional citizen experiences.
governmenttechnologyinsider.com
September 29, 2026 at 3:32 PM
catalystsheila.bsky.social
Honor to meet @gtconway.bsky.social & chat about what's ahead - what's possible & WHAT NEEDS TO BE DONE! #solvethesystem - not the #symptom of dysfunctional government (NO #checksandbalances). NO #constituentservice if the $$$ is for #iranwar #taxcutsfortechbros #taxcutsforoligarchs
April 24, 2026 at 4:14 PM
strategicguy.bsky.social
The four leadership essentials for government executives: #technology, #innovation, #cybersecurity, and knowledge management. governmenttechnologyinsider.com/technology-i... #ConstituentService #Chenega
Technology, Innovation, Cybersecurity, and Knowledge Management: The Four Essentials for Today’s Federal Government IT Leaders - Government Technology Insider
Federal IT leaders need four essential elements: technology, innovation, cybersecurity, and knowledge management.
governmenttechnologyinsider.com
March 18, 2026 at 2:59 PM
jrobin.bsky.social
I've asked my two senators and congressman how many of their staff members have been cut in the layoffs. I'm sure they'll respond as they have to my other questions.

By ignoring me. #ConstituentService www.nytimes.com/2025/02/13/u...?
Trump Officials Escalate Layoffs, Targeting Most of 200,000 Workers on Probation
Workers across the federal government were terminated on Thursday after the federal government’s human resources division advised agencies to lay off most probationary employees.
www.nytimes.com
February 14, 2025 at 8:36 PM
strategicguy.bsky.social
This new study dissects the current state of Artificial Intelligence, and goals for its future use by state and local #government agencies. governmenttechnologyinsider.com/state-and-lo... #AI #innovation #govIT #ConstituentService #GovCon
State and Local Agencies Harness AI for Smarter Government
Kansas’s state and local agencies are working to harness AI for their IT modernization efforts.
governmenttechnologyinsider.com
July 14, 2025 at 4:04 PM
strategicguy.bsky.social
Good read about how federal agencies like the #IRS, Social Security Administration, and the Department of Veterans Affairs are improving the speed and consistency of customer service. governmenttechnologyinsider.com/delivering-e... #VA #Maximus #ConstituentService #DataAnalytics
Delivering Exceptional Citizen Services and Experiences Doesn’t Start with Guessing, but with Knowledge - Government Technology Insider
Delivering exceptional citizen services and experiences isn’t a guessing game; it’s grounded in knowledge and insights.
governmenttechnologyinsider.com
September 22, 2026 at 8:00 PM
strategicguy.bsky.social
What if contacting federal agencies to request services or to address a problem was a more positive and predictable experience? governmenttechnologyinsider.com/its-time-for... #Maximus #ConstituentService #ContactCenter
It’s Time for Citizens to Enjoy Interacting with the Federal Government - Government Technology Insider
It’s time for citizens to enjoy interacting with government agencies and contact center modernization can make that happen.
governmenttechnologyinsider.com
July 8, 2026 at 9:30 PM
citizenptnewswi.bsky.social
Milwaukee's Innovation Office is rolling out cutting-edge AI tools like Gov AI and Frontdesk to revolutionize constituent services and improve efficiency—get ready for a tech transformation!

Click to read more!

#MilwaukeeMilwaukeeCounty #WI #AIInitiatives #ConstituentService
Innovation Office outlines AI pilots — enterprise chatbot and Frontdesk trial to improve 24/7 constituent service
The Innovation Office updated the committee on projects including Gov AI (an enterprise chatbot licensed from a vendor) and a low‑cost Frontdesk pilot to centralize call, text and web interactions; the office plans phased rollouts, training, and pilot evaluations with department tech staff involvement.
citizenportal.ai
January 15, 2026 at 2:58 AM
catalystsheila.bsky.social
thank you @mikenellis.bsky.social there are thousands of #publicservants who show up - #constituentservice #communityengagement #showingup when it counts! @andrevasques.bsky.social - #publicservice #publicservant - #servicefortherightreason
September 15, 2025 at 7:44 PM
strategicguy.bsky.social
A human-centered approach eliminates resistance to change and it makes getting worker buy-in and adoption on essential processes like upskilling and reskilling easier and prepares workers for success in new roles. governmenttechnologyinsider.com/mission-focu... #ConstituentService #Maximus
Mission-Focused, Human-Centered Modernization Delivers Success for Federal Agencies - Government Technology Insider
To deliver optimal results, IT modernization needs to be human-centered and mission-focused.
governmenttechnologyinsider.com
June 22, 2026 at 7:01 PM
strategicguy.bsky.social
Good article about the #FBI Criminal Justice Information Service. From triaging tips to firearm purchase authorizations, it is tasked with millions of inquiries against its databases each day. governmenttechnologyinsider.com/the-fbis-mis... #Maximus #ConstituentService #LawEnforcement
The FBI’s Mission-Ready Contact Centers Showcase the Value of AI to Improving Service Delivery  - Government Technology Insider
The FBI has invested in AI and automation to build mission-ready contact centers.
governmenttechnologyinsider.com
June 18, 2026 at 12:42 PM
strategicguy.bsky.social
How contact centers run by the US federal government have embraced "predictive engagement" to improve constituent service. governmenttechnologyinsider.com/transforming... #Verizon #Genesys #ConstituentService #PublicSector
​​Transforming Federal Contact Centers: From Reactive Support to Predictive Engagement​  - Government Technology Insider
​​Federal contact centers are evolving from reactive support to strategic AI-powered platforms. ​
governmenttechnologyinsider.com
April 27, 2026 at 4:50 PM
strategicguy.bsky.social
In this podcast, two industry insiders and #technologists discuss proven paths to #modernization by US #government agencies. governmenttechnologyinsider.com/pathways-to-... #ConstituentService #Maximus #Genesys #GovCon
Pathways to Modernizing Citizen Engagement: The Role of AI - Government Technology Insider
Explore pathways to modernizing citizen engagement with the latest AI-powered tools.
governmenttechnologyinsider.com
March 4, 2026 at 2:21 PM
strategicguy.bsky.social
Good read about how #government agencies root out fraud, waste, and abuse in the #SNAP program. governmenttechnologyinsider.com/ai-promotes-... #ConstituentService #Efficiency #Compliance #Maximus
AI Promotes Accuracy and Efficiency in SNAP Benefits Determination - Government Technology Insider
Accurate determination of eligibility has always be crucial to the administration of programs like SNAP.
governmenttechnologyinsider.com
March 3, 2026 at 3:00 PM
strategicguy.bsky.social
In this podcast, Amber Shultz, Secretary of Labor with the state of #Kansas, explains how the new #unemployment #insurance system adapts to user needs, evolving policies, and changing #technology. governmenttechnologyinsider.com/how-the-kans... #ConstituentService #TataConsultancyServices
​​How the Kansas Department of Labor Created a Perpetually Adaptive Unemployment Insurance System​ - Government Technology Insider
​​A perpetually adaptive system and mindset are critical to keep government systems functional and relevant.​
governmenttechnologyinsider.com
January 27, 2026 at 7:43 PM
strategicguy.bsky.social
In this podcast, two industry experts discuss how state governments can transform raw data into actionable insights for #economic growth and social benefits. governmenttechnologyinsider.com/how-state-go... #TataConsultancyServices #govIT #ConstituentService #BigData
​​How State Government Agencies Can Become Data Sharing Organizations​ - Government Technology Insider
​​Learn how state agencies can become data sharing organizations and put that data to use for constituents.​
governmenttechnologyinsider.com
January 12, 2026 at 2:07 PM
strategicguy.bsky.social
How the state of #Kansas continues to innovate with its #unemployment #insurance modernization program. governmenttechnologyinsider.com/the-state-of... #govIT #ConstituentService #TataConsultancyServices
The State of Kansas Sets the Standard for Unemployment Insurance Modernization Programs - Government Technology Insider
For the State of Kansas, this mismatch between critical systems and technology was all too clear in their unemployment insurance (UI) system.
governmenttechnologyinsider.com
January 6, 2026 at 6:59 PM
strategicguy.bsky.social
"The global public #WiFi market is expected to nearly triple, from $12.8 billion to over $34 billion by 2034, driven by surging demand for connectivity in public venues." governmenttechnologyinsider.com/powering-pub... #Connectivity #govIT #ConstituentService
​​Powering Public Events: How High-Capacity Wi-Fi Drives Community & Economic Impact​ - Government Technology Insider
To support safety, operations, engagement, and the modern event experience, public venues must have high-capacity Wi-Fi.
governmenttechnologyinsider.com
December 11, 2025 at 4:04 PM
strategicguy.bsky.social
Government officials at Customs & Border Protection, Veterans Affairs, and the Department of Defense discus best practices in constituent service and mission achievement. governmenttechnologyinsider.com/streamlining... #CX #ConstituentService #Verizon #CustomerExperience
Streamlining Customer Experience in Government & Building Trust  - Government Technology Insider
Federal leaders share customer experience strategies that streamline service, modernize systems, and increase public trust across agencies.
governmenttechnologyinsider.com
September 8, 2025 at 4:20 PM
strategicguy.bsky.social
The Department of #Veterans Affairs is a powerhouse when it comes to capturing, sorting, reviewing, and extracting data. Here is why: governmenttechnologyinsider.com/advancements... #technology #GovIT #GovCon #ConstituentService #Maximus
Advancements in Data Extraction Drive Efficiency at the Department of Veterans Affairs  - Government Technology Insider
Advancements in data extraction technology have enabled the Department of Veterans Affairs to deliver medical care and services more efficiently to veterans.
governmenttechnologyinsider.com
May 23, 2025 at 2:46 PM
strategicguy.bsky.social
#FedGovTV host, Francis Rose, an guest Pamela Powers, a retired Air Force Colonel and currently Executive Managing Director of Defense Market at #Maximus, discuss "user centric modernization" in this interview. governmenttechnologyinsider.com/user-centric... #DoD #UX #ConstituentService
User-Centric Modernization is the Key to Innovation, Readiness, and Mission Success for the Department of Defense - Government Technology Insider
User-centric modernization is playing a critical role in driving innovation, readiness, and mission success for the Department of Defense,
governmenttechnologyinsider.com
April 4, 2025 at 9:31 PM
strategicguy.bsky.social
This article explores how state and local governments are building "forever-modern #unemployment #insurance (UI) programs." governmenttechnologyinsider.com/solving-unem... #ConstituentService #TataConsultancyServices #WorkerBenefit
Solving Unemployment Insurance Challenges So States Can Build Resilient, Accessible Programs - Government Technology Insider
Here are three common unemployment insurance challenges states face in their modernization efforts and how technology can help overcome them.
governmenttechnologyinsider.com
March 26, 2025 at 3:05 PM
strategicguy.bsky.social
"The Freedom of Information Act (FOIA) empowers citizens to access government records.. But for federal agencies tasked with fulfilling a record-high number of requests, #FOiA can be a nightmare." governmenttechnologyinsider.com/the-freedom-... #Casepoint #ConstituentService
The Freedom of Information Act Empowers Citizens but Creates Challenges for Agencies - Government Technology Insider
The Freedom of Information Act (FOIA) empowers citizens but creates challenges for agencies tasked with finding the requested information.
governmenttechnologyinsider.com
March 25, 2025 at 3:08 PM
strategicguy.bsky.social
With the right process and set of #technologies, automation empowers state government to more efficiently deliver constituent services, programs, and support. This white paper explains how: governmenttechnologyinsider.com/employ-digit... #GovIT #ConstituentService #TataConsultancyServices
Employ Digitization and Automation to Support Georgia State Employees - Government Technology Insider
Understanding and implementing digitization and automation effectively can enable Georgia to support agency staff.
governmenttechnologyinsider.com
February 5, 2025 at 4:10 PM