#Servitization
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antgrasso.bsky.social
Servitization, the shift from selling products to providing them as ongoing services, reflects a deeper transformation where technology supports access over ownership, reshaping habits, models, and expectations in our digitally connected lives.

#Servitization #DigitalTransformation #CloudComputing
September 5, 2025 at 1:30 PM
mattashby.com
Please, I’m begging you: use ordinary language when choosing titles for your articles. Should readers really need to know what both “servitization” and “entrepreneurial bricolage” mean to know what your article is about?

(Yes, I know I’ve said all this before.)
A screenshot of an article in the British Journal of Criminology titled “Competing Through Service: Entrepreneurial Bricolage and the Servitization of Local Drug Markets”
March 18, 2025 at 2:58 PM
jolwalton.bsky.social
Combined with a shift toward servitization / Xaas, perfect! #KafkaXaasque
epicciuto.bsky.social Elizabeth Picciuto @epicciuto.bsky.social · Jun 19
I have a crackpot theory that the inaccessibility of customer service for all goods and services is contributing significantly to the general sense of alienation and impotence and lack of community.
amyhoy.bsky.social Amy Hoy @amyhoy.bsky.social · Jun 19
just when i seem to have figured out a way around the labyrinthine cvs phone tree, they seem to have switched it to voicemail only. absolute evil
December 30, 2024 at 4:19 PM
patrickmaroney.bsky.social
🎉 Headed to SAP Sapphire Orlando? Here’s a customer success story you won’t want to miss

​📍 SAP Sapphire Orlando​
🎤 Session IND1983
🖥️ "Xerox: Delivering Next-Generation Servitization"

👉 Registration: lnkd.in/e9BaNrqQ

🔗 Session: lnkd.in/emHYSRas

@sap.com #HighTech #OEM #Software #Sapphire2026
This session spotlights how Xerox is transforming its business using industry best practices and AI to drive efficiency, customer satisfaction, and higher recurring revenue in quote-to-cash processes. Learn how to turn channel complexity into strategic advantage and deliver hardware, software, and services through subscription, consumption, and usage. Key Themes: hashtag#servitization hashtag#xaaS hashtag#channelManagement hashtag#BusinessValue hashtag#Tranformation hashtag#ARR hashtag#EverythingAsAservice Some of What you’ll hear about: ​ ✅ E2E QTC process transformation ✅ Improving Channels, leveraging Partners to drive growth ✅ MDF inventory mangement ✅ Billing and Collections for Bundled solutions offered as a service Atree Goswami from Xerox will share practical lessons learned from leading this transformation at scale. You’ll also hear from Mark Emanuelson of Vistex on driving business outcomes with new approaches to Channel Management. The session will be run as a panel and moderated by Mark Lehew, SAP Vice President of Discrete, Energy and Natural Resources Industries.
May 1, 2026 at 2:37 AM
patrickmaroney.bsky.social
2023 RECAP: #XaaS / #Servitization posts for #Hightech Industry ➡️

www.linkedin.com/posts/patric...

Org'd:
✅Case Studies
📑Articles
🖥️ Events
📊Tech

@sismeiro.bsky.social @muse-tm.bsky.social @antgrasso.bsky.social @fpriorbis.bsky.social @gerstern.bsky.social @mattipihlaj.bsky.social @davidgs.com
Patrick Maroney on LinkedIn: #xaas #servitization #survey #sapsapphire #roi #entitlementmanagement��...
2023 End-of-Year RECAP for #XaaS / #Servitization etc. posts for the High Tech Industry👇 CASE STUDIES✅ 👉🏻 Lenovo ➡️ https://lnkd.in/ghWauwPh 👉🏻 Autodesk…
www.linkedin.com
January 9, 2024 at 11:06 PM
smithschool.ox.ac.uk
What if we could pay-per-cooling?
Cooling as a Service (CaaS) may be a game-changer for the future of #SustainableCooling. In this paper, #OxfordSmithSchool researchers analyse this revolutionary solution for accessible, efficient cooling without upfront costs.
www.sciencedirect.com/science/arti...
Servitization for the energy transition: The case of enabling cooling-as-a-service (CaaS)
As temperatures rise rapidly around the world, Cooling-as-a-Service (CaaS) promises to offer cooling solutions without requiring any initial outlay of…
www.sciencedirect.com
November 28, 2024 at 1:38 PM
antgrasso.bsky.social
Servitization shifts focus from product sales to integrated services, enhancing customer ties and revenue.

It's a competitive edge requiring new tech and methods, as detailed in my book "Toward a Post-Digital Society."

Find it online or via this link > bit.ly/SpotMyBook
December 28, 2023 at 1:41 PM
eyalestrin.bsky.social
Turning products into services: using microservices to ease servitization https://groups.googl... #devops #architecture
August 17, 2024 at 5:50 PM
patrickmaroney.bsky.social
2/ ⬆️ This #Sapphire2026 session spotlights how #Xerox is transforming its business w/ Industry #bestpractices & #AI to drive #efficiency, customer satisfaction, and higher #ARR in #QTC processes including #subscription, consumption, & usage based business models and #channelManagement
📍 SAP Sapphire Orlando​ 🎤 Session IND1983 🖥️ "Xerox: Delivering Next-Generation Servitization" Some of What you’ll hear about: ​ ✅ E2E QTC process transformation ✅ Improving Channels, leveraging Partners to drive growth ✅ MDF inventory mangement ✅ Billing and Collections for Bundled solutions offered as a service
May 1, 2026 at 2:43 AM
patrickmaroney.bsky.social
Thank you for sharing @muse-tm.bsky.social

FYI - the July post links to the following #casestudies

👉🏻 #Lenovo & #Autodesk on #XaaS / Servitization best practices

👉🏻 #Ascend Elements on #modernizing systems & processes for SMB

👉🏻 SMA Solar on future proofing with #DigitalManufacturing
August 2, 2024 at 11:52 AM
thomasfriissogaard.bsky.social
New article out!

Together with Mike Salinas, I have a new article out on the ‘servitisation’ of local drug markets that tries to explain drug sellers’ increased provision of customer services, and how to conceptualize service-based innovation in drug markets. academic.oup.com/bjc/advance-...
Competing Through Service: Entrepreneurial Bricolage and the Servitization of Local Drug Markets
Abstract. Customer services has long been a central pillar of drug sellers’ attempts to build and maintain customer loyalty. However, recent years have see
academic.oup.com
March 19, 2025 at 8:25 AM
robpegoraro.com
The first of many sales pitches for AI today: LG wants to rebrand it as "Affectionate Intelligence." The concept spans personalization across devices, a services focus branded as "servitization," using on-device processing to enhance privacy, and a cute little two-wheeled Smart Home AI Agent robot.
January 8, 2024 at 4:25 PM
jku.at
#ResearchAlert 💻 Data spaces enable secure data sharing, driving digital transformation. Analyzing 54 studies, JKU researchers identified five key opportunities: democratization, federalization, justification, servitization, and sovereignization. 👉 http://go.jku.at/w25c8
March 27, 2025 at 9:03 AM
patrickmaroney.bsky.social
More info👇🏼 on focused themes & key lessons learned (hopefully helpful to everyone in #business today) at this week's #hightech executive council symposium
➡️
www.linkedin.com/posts/patric...

@luecke69.bsky.social @sismeiro.bsky.social @brian-greenberg.bsky.social @dbcurren.bsky.social #tech
Patrick Maroney on LinkedIn: #hightech #ai #servitization #supplychain #erp #rise #datasphere #btp…
Driving Business Outcomes from Digitization was a key theme at this week's #hightech industry executive advisory council. It consists of veritable list of…
www.linkedin.com
October 11, 2024 at 5:14 PM
jku.at
#ResearchAlert ♻️ Smart products and digital servitization enable circular economy in B2B industries. A new framework by JKU researchers identifies 20 micro-activities and shows how firms can build circular business models step by step. 👉 http://go.jku.at/w25d4
April 10, 2025 at 8:01 AM
pentlandcentre.bsky.social
What is #servitization? In this episode of #TransformingTomorrow Jan and @thepaulturner.bsky.social discuss this topic - which is relevant to giant global corporations and small businesses alike - with expert Professor Andreas Schroeder from Lancaster University Management School.

pod.fo/e/2da6c3
May 27, 2025 at 9:04 AM
orkestra-deusto.bsky.social
🆕 How can post-industrial regions transition to knowledge-driven economies?

Our latest report analyzes and compares the Territorial #Servitization strategies and context-specific implementations in the Basque Country and the Ruhr Valley ➡️ buff.ly/WxqAY6B

@ruhr-uni-bochum.de
@deusto.bsky.social
September 18, 2025 at 7:51 AM
patrickmaroney.bsky.social
3/ ⬆️ Some of What you’ll hear about: ​
✅ E2E QTC process transformation
✅ Improving Channels, leveraging Partners to drive growth
✅ MDF inventory mangement
✅ Billing and Collections for Bundled solutions offered as a service

#Vistex #Xerox #SAP #servitization #xaaS #MDF #QTC
May 1, 2026 at 2:45 AM
patrickmaroney.bsky.social
5/ ⬆️

Conference Registration: www.sap.com/events/sapph...

Session Details in the Event Catalog: www.sap.com/events/sapph...
🎉 Headed to SAP Sapphire Orlando? Here’s a customer success story you won’t want to miss: Xerox: Delivering next-generation servitization This session spotlights how Xerox is transforming its business using industry best practices and AI to drive efficiency, customer satisfaction, and higher recurring revenue in quote-to-cash processes. Learn how to turn channel complexity into strategic advantage and deliver hardware, software, and services through subscription, consumption, and usage. Key Themes: hashtag#servitization hashtag#xaaS hashtag#channelManagement hashtag#BusinessValue hashtag#Tranformation hashtag#ARR hashtag#EverythingAsAservice Some of What you’ll hear about: ​ ✅ E2E QTC process transformation ✅ Improving Channels, leveraging Partners to drive growth ✅ MDF inventory mangement ✅ Billing and Collections for Bundled solutions offered as a service Atree Goswami from Xerox will share practical lessons learned from leading this transformation at scale. You’ll also hear from Mark Emanuelson of Vistex on driving business outcomes with new approaches to Channel Management. The session will be run as a panel and moderated by Mark Lehew, SAP Vice President of Discrete, Energy and Natural Resources Industries. ​📍 SAP Sapphire Orlando​ 🎤 Session IND1983 🖥️ "Xerox: Delivering Next-Generation Servitization"
May 1, 2026 at 2:50 AM
uolmanschool.bsky.social
Early bird registration is still available for academics, corporates and PhD students who wish to attend the 2025 Spring Servitization Conference and Doctoral Symposium on 12-14 May.

In partnership with @astonuniversity.bsky.social and The Advanced Services Group

Register here: 👉 lnkd.in/eieKcGkc
January 28, 2025 at 11:38 AM
patrickmaroney.bsky.social
2/ 🔗to my 2024 EOY RECAP on
1️⃣ #Finance
2️⃣ #XaaS / #saas / #Servitization
3️⃣ #BPM / #ProcessManagement
4️⃣ #Sustainability / #ESG

1 page long so full post on Linkedin here ➡️
www.linkedin.com/posts/patric...

#hightech #EOY luecke69.bsky.social @briangreenberg.net ablivio.com amitav63.bsky.social
Patrick Maroney on LinkedIn: #finance #xaas #bpm #processmanagement #sustainability #esg #business | 17 comments
2024 End-of-Year RECAP for 1️⃣ #Finance (F*) 2️⃣ #XaaS (X*) 3️⃣ #BPM / #ProcessManagement (P*) 4️⃣ #Sustainability / #ESG (S*) Organized by Category👇🏼 *… | 17 comments on LinkedIn
www.linkedin.com
January 4, 2025 at 5:25 PM
patrickmaroney.bsky.social
Insightful. Thank you for sharing @antgrasso.bsky.social

🎁 adding to the topic, here is a post/link to top #xaas / #servitization posts from the year (included #casestudies, #articles, technology, etc)

➡️ bsky.app/profile/patr...
January 9, 2024 at 11:45 PM
jmedina1.eurosky.social
New paper from Salinas on drug selling: academic.oup.com/bjc/advance-...
Competing Through Service: Entrepreneurial Bricolage and the Servitization of Local Drug Markets
Abstract. Customer services has long been a central pillar of drug sellers’ attempts to build and maintain customer loyalty. However, recent years have see
academic.oup.com
March 20, 2025 at 6:57 AM
robralphs.bsky.social
Great to see this paper out from 2 of my fav ppl in the drug market research field:👍👇

academic.oup.com/bjc/advance-...
Competing Through Service: Entrepreneurial Bricolage and the Servitization of Local Drug Markets
Abstract. Customer services has long been a central pillar of drug sellers’ attempts to build and maintain customer loyalty. However, recent years have see
academic.oup.com
April 1, 2025 at 6:44 AM
pentlandcentre.bsky.social
ICYMI: Prof Andreas Schroeder introduces Jan and @thepaulturner.bsky.social to the concept of #servitization. It connects to both productivity and sustainability, blurs boundaries between customers + suppliers, and its data rich model can improve practical operations.

Listen here: pod.fo/e/2da6c3
Paul Turner, Andreas Schroeder and Jan Bebbington are pictured in front of a wall covered in red and black sound-proofing squares.
May 29, 2025 at 8:04 AM